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Sr Operations Manager Jobs in Connecticut (NOW HIRING)

Munich RE

Client Operations Manager Sr

Hartford, CT · On-site

Manages the end-to-end operational value chain for target and/or traditional clients and prospects. Interacts with senior executives to manage progress of business development activities. Acts as the ...

Munich Re

Client Operations Manager Sr

Hartford, CT

Manages the end-to-end operational value chain for target and/or traditional clients and prospects. Interacts with senior executives to manage progress of business development activities. Acts as the ...

Munich Re

Client Operations Manager Sr

Hartford, CT · On-site

Manages the end-to-end operational value chain for target and/or traditional clients and prospects. Interacts with senior executives to manage progress of business development activities. Acts as the ...

A-1 Machining Co LLC

Operations Manager

Kensington, CT · On-site

The Operations Manager leads a team of supervisors, machinists, and production personnel to deliver ... the senior leadership team. Travel may be required to support subcontract supplier development.

A-1 Machining Company

Operations Manager

Berlin, CT · On-site

... the senior leadership team. Travel may be required to support subcontract supplier development ... operations management or related field preferred. Equivalent combination of education and hands-on ...

A-1 Machining Company

Operations Manager

Berlin, CT · On-site

... the senior leadership team. Travel may be required to support subcontract supplier development ... operations management or related field preferred. Equivalent combination of education and hands-on ...

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Showing results 21-40

All JobsSr Operations JobsSr Operations Manager JobsSr Operations Manager Jobs in Connecticut

Sr Operations Manager information

See Connecticut salary details

$37.1K

$93.9K

$151.7K

How much do sr operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for sr operations manager in Connecticut is $93,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $115,600.00 per year, depending on experience, location, and employer.

What is a Sr operations manager?

Sr Operations Managers are senior-level professionals responsible for overseeing and improving the daily operations of a company or organization. They manage teams, develop strategies to enhance productivity, and ensure that business objectives are met efficiently. Their duties often include budgeting, process optimization, and liaising between departments to solve operational issues. Sr Operations Managers play a key role in driving organizational success through effective leadership and process management.

What are the key skills and qualifications needed to thrive as a Sr operations manager?

To thrive as a Sr Operations Manager, you need strong leadership, process optimization, and strategic planning skills, typically backed by a bachelor's degree in business or a related field and several years of management experience. Familiarity with ERP systems, project management tools, and Six Sigma or Lean certifications is often expected. Exceptional communication, problem-solving, and team-building abilities help drive operational excellence and foster a positive work culture. Mastering these skills ensures efficient business operations, cost control, and achievement of organizational goals.

What are some common challenges Sr operations managers face when overseeing cross-functional teams?

Sr Operations Managers often encounter challenges coordinating across multiple departments, each with their own priorities and workflows. Balancing resource allocation, ensuring clear communication, and aligning team goals with organizational objectives are key hurdles. Successful managers develop strong collaboration skills and leverage regular meetings, performance metrics, and feedback loops to keep projects on track. Adaptability and a proactive approach to problem-solving are crucial for overcoming these complexities and driving operational excellence.

What is the difference between Sr Operations Manager vs Operations Supervisor?

AspectSr Operations ManagerOperations Supervisor
CredentialsBachelor's degree, often with experience in management or operationsHigh school diploma or equivalent, some experience in operations
Work EnvironmentStrategic planning, overseeing multiple teams or departmentsSupervising daily operations and frontline staff
Employer & Industry UsageCommon in corporate, manufacturing, and logistics sectorsFound in retail, manufacturing, and service industries

The Sr Operations Manager typically holds a higher level of responsibility, focusing on strategic planning and managing multiple teams, while the Operations Supervisor handles daily operational tasks and supervises frontline staff. Both roles require operational knowledge, but the Sr Operations Manager's role is more strategic and leadership-oriented.

What are the most commonly searched types of Sr Operations jobs in Connecticut?

The most popular types of Sr Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Sr Operations Manager jobs?

Cities in Connecticut with the most Sr Operations Manager job openings:

Sr Operations Manager jobs near you
Infographic showing various Sr Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $93,914 per year, or $45.2 per hour.

Senior Manager, Premium Operations

Hartford, CT • On-site

Sun Life Financial
Insurance Carriers • 10K+ employees

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

94th of 315 rated insurance

People enjoy working here

Good employer

Paid breaks

Learn more about Sun Life Financialexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

The Opportunity

TheSenior Manager, Premium Resolution leads a team responsible for resolving complex premium administration issues, payment inquiries, collections concerns, billing discrepancies, lapse prevention, and premium reconciliation activities across Sun Life's Group Benefits business. This role is accountable for delivering a strong client and employee experience while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments.

The Senior Manager provides direction, coaching, and oversight for the U150 Resolution team, acts as an escalation leader for high-impact or financially sensitive issues, and partners across Client Account Management, Underwriting, Billing, Claims, Sales, Technology, Finance, and other operational teams to drive timely and sustainable resolutions.

What you will do:

People Leadership and Talent Development

Lead, coach, and develop Premium Resolution Specialists responsible for complex client payment, billing, lapse, and premium-related inquiries.

Set clear expectations for production, quality, service, collaboration, risk management, and client outcomes.

Conduct performance check-ins, development planning, career coaching, workload balancing, and succession planning.

Foster an inclusive, collaborative, accountable, and client-focused team culture.

Client Resolution and Escalation Management

Serve asescalationowner for complex, high-value, aged, or financially sensitive premium issues and lapse situations.

Ensure team members coordinate internal resources and own assigned issues from beginning to end.

Promote proactive communication with clients, brokers, TPAs, and internal partners to improve experience and reduce rework.

Operational Excellence and Controls

Monitorinventory, workflow queues, case aging, turnaround time, quality, and service expectations.

Identifyrecurring root causes and implement sustainable process improvements, job aids, controls, and governance routines.

Ensureaccurateapplication of documented procedures andappropriate handlingof payment history, paid-versus-billed analyses, lapse inquiries, and reconciliation support.

Represent Premium Administration in projects, issue-resolution forums, and operational readiness activities.

Cross-Functional Leadership

Build effective partnerships with Underwriting, Amendments, Client Services, Sales, Billing, Finance, Technology, and other teams to resolve issues and improve handoffs.

Use data, reporting, and operational insights to communicate themes, recommend priorities, and support strategic planning.

Drive adoption of continuous improvement, automation, and AI-enabled opportunities that reduce manual work and improve accuracy.

What you will bring with you:

  • 3 to 5+ years of experience in Group Benefits, Premium Administration, Billing, Financial Operations, Client Services, or related insurance operations preferred.
  • Strongpeopleleadership, coaching, performance management, and workforce planning skills.
  • Demonstrated ability to lead through ambiguity, competing priorities, and time-sensitive client escalations.
  • Strong financial and operational acumen, including ability to interpret premium balances, billing records, payment history, and receivable trends.
  • Excellent written and verbal communication skills, with ability to tailor messages for clients, brokers, operational partners, and senior leaders.
  • Experience with process improvement, operational controls, reporting, or automation initiatives preferred.
  • Strong analytical skills and comfort using Excel, reporting tools, workflow data, and operational metrics to manage performance andidentifytrends.
  • Client-centered mindset withdemonstratedjudgment, confidentiality, sound decision-making, and attention to detail.
  • Commitment to diversity, equity, inclusion, collaboration, and continuous learning.


At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. National Average Salary Range: $64,700 - $97,100

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Customer Service / Operations

Posting End Date:

28/08/2026

What Sun Life Assurance Company of Canada employees say

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