Sr Operations Director Jobs in Rochester, NY (NOW HIRING)

Job Summary
This role is responsible for the overall operational performance and P&L of the market, supporting the Regional President in managing health plan and client relationships. Executes market operational strategies aligned with the organization's overall goals. Translates strategic objectives into actionable plans, ensuring efficient resource allocation and measurable outcomes. It involves close collaboration with recruiters on hiring and onboarding efforts, and with the Learning & Development team to ensure effective onboarding and in-market training for APPs. During the ramp-up of a new market, the role will oversee market readiness activities such as recruiting, onboarding key staff, managing clinical operations, and supply logistics to accelerate engagement. In existing markets, the role manages Community Operations Directors and CES Supervisors, with oversight of enabling functions that support market operations. It also involves coordination with shared services on internal or external audits as needed.
Job Description

• Responsible for operational performance of the market.
• Supports Regional President with health plan or client relationships for the market.
• Work with Recruiters for Recruitment and Hiring.
• Onboarding and In Market Training-Works closely with the Regional Vice President, Market CMD, and Training & Development Team to onboard APPs and CODs.
• For a new market or client, this role would oversee market readiness activities including but not limited to recruiting and onboarding of key staff, clinical operations, and supply management.
• Manage activities to accelerate engagement of patients.
• Existing market support.
• Direct manager of respective Community Operations Directors and CES Supervisors and oversight of PCO enabling functions that support their market.
• P&L responsibility for the market-analyzes data, identifies trends, and implements corrective actions to improve operational outcomes.
• Holds direct reports and overall market accountable for achieving performance goals.
• As needed, collaborates with central shared services on any internal or external audits related to the market

Job Requirements
Education:
Nurse Practitioner: Graduate of an approved Nurse Practitioner program (Required Must have or be eligible for appropriate APP licensure. For Physician Assistant: Graduate of a Physician Assistant program accredited by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA) (Required Must have or be eligible for appropriate PA certification. PA must have Master's degree in healthcare discipline.
For non-clinical individuals: Master's Degree Preferred (i.e. MBA, MSHA). Bachelor's Degree Required or equivalent experience within similar business models can be considered.
Experience: 5+ years successful supervisory or management experience (Required). 10+ years' experience in a health care organization.
Skills: Full risk knowledge or value-based medicine experience; Previous experience in home care, hospice, palliative care, population health, or geriatrics strongly preferred, other complex patient health care experience also beneficial; Demonstrated proficiency with Microsoft Office; Excel (e.g. graphs, pivot tables, etc.), Word, PowerPoint, G Suite; Demonstrated experience and comfort level with presentation skills.; Demonstrated understanding of the theories of constraint and six-sigma processes, program management and ability to work with stakeholders within and outside organization to resolve areas of concern; Must be able to analyze data, determine trends, formulate action plans, and execute plans as needed.
Physical and Mental Requirements
- Ability to lift up to 20 lbs
-Ability to stand/sit for extended periods.
- Visual acuity and fine motor skills.
- Ability to travel to locations as needed.
Travel: Up to 40% locally or nationally
Work Environment: Hybrid
Compensation:
$178,000 - $250,000
Bonus: 25%
Sponsorship Statement
WellBe does not offer employment-based visa sponsorship for this position. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Pay Transparency Statement
Compensation for this position will be disclosed in accordance with applicable state and local pay transparency laws.
Drug Screening Requirement
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Background Check Statement
Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.
Equal Employment Opportunity (EEO) Statement
WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Americans with Disabilities Act
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application, interview or employment process, please contact Human Resources at HRPeopleLine@wellbe.com
At-Will Employment Statement
Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.