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Sr Operations Associate Jobs in Rosedale, MD (NOW HIRING)

Pwc

Sales Operations Senior Associate

Baltimore, MD

$77K - $202K/yr

Industry/Sector Not Applicable Specialism Customer Management Level Senior Associate & Summary At ... operations, and commerce - Advanced writing and visual communication skills for presentations and ...

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Sr Operations Associate information

See Rosedale, MD salary details

$10

$25

$51

How much do sr operations associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for sr operations associate in Rosedale, MD is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $29.04 per hour, depending on experience, location, and employer.

What is the difference between Sr Operations Associate vs Operations Associate?

AspectSr Operations AssociateOperations Associate
Required CredentialsBachelor's degree, relevant certifications, 2+ years experienceBachelor's degree, entry-level experience
Work EnvironmentFast-paced, cross-functional teams, corporate settingsSupport roles, administrative tasks, team collaboration
Employer & Industry UsageCorporate, logistics, finance, tech companiesSimilar industries, entry-level roles, support functions

The main difference between a Sr Operations Associate and an Operations Associate lies in experience, responsibilities, and required credentials. The Sr Operations Associate typically has more experience, handles complex tasks, and may oversee junior staff, whereas the Operations Associate focuses on supporting daily operations with less experience. Both roles are common in corporate and logistics industries, but the senior role offers greater responsibility and specialization.

What are Sr Operations Associates?

Senior Operations Associates are experienced professionals responsible for supporting and optimizing the daily operations of a business or organization. Their duties often include coordinating workflows, analyzing and improving operational processes, assisting with project management, and ensuring compliance with company policies. They may also mentor junior staff, manage data and reporting, and collaborate with various departments to drive efficiency. Strong analytical, organizational, and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Sr Operations Associate, and why are they important?

To thrive as a Sr Operations Associate, you need strong analytical skills, process optimization knowledge, and a bachelor’s degree in business, operations, or a related field. Familiarity with ERP systems, data analysis tools like Excel or Tableau, and sometimes Six Sigma or Lean certifications are typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills set top performers apart. These competencies ensure efficient operations, drive process improvements, and support organizational goals in a dynamic business environment.

What are some common challenges faced by Sr Operations Associates, and how can they effectively address them?

Sr Operations Associates often encounter challenges such as managing competing priorities, adapting to rapidly changing operational processes, and ensuring cross-departmental collaboration. To address these, it's important to develop strong organizational and communication skills, stay proactive in identifying process improvements, and leverage data-driven decision-making. Building relationships across teams and maintaining flexibility can also help in navigating operational bottlenecks and driving efficiency.
Sr Operations Associate jobs near you

CHB Operations Associate

A.P. Møller - Maersk A/S

Baltimore, MD • On-site

Full-time

Posted 28 days ago

Job description

As a CHB Operations Associate, you play a critical role in ensuring our customers' imports move smoothly, compliantly, and on time. You will manage endtoend customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams.

This is an ideal opportunity for someone who thrives in a fastpaced, detailoriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.

What You'll Do

You will take ownership of daily customs brokerage operations for assigned customers, including:

  • Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates
  • Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance
  • Open and manage entry files in alignment with defined KPIs and service standards
  • Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release
  • Track and trace inbound shipments from port or airport through final delivery
  • Ensure all required documentation and entry packages are accurately uploaded into operating systems
  • Complete customer billing, delivery orders, and required operational reports
  • Maintain and update customer Standard Operating Procedures (SOPs) as needed
  • Collaborate closely with teammates and crossfunctional partners to support coverage, crosstraining, and peakvolume needs

What Success Looks Like

You'll be successful in this role if you consistently demonstrate:

  • Timely and accurate processing of shipments within agreed KPIs
  • High attention to detail and data accuracy
  • Strong adherence to company policies and all CBP and PGA regulations
  • Proactive communication and followthrough with customers and internal partners
  • Reliable submission of delivery orders and required documentation

Your Impact

In this role, you are accountable for helping drive:

  • Customer experience & quality - delivering on service commitments and building trust
  • Compliance & process maturity - ensuring regulatory adherence and operational consistency
  • Operational efficiency & cost control - supporting productivity and standardized processes
  • Technology adoption - contributing to continuous improvement and digital transformation initiatives

Who You'll Work With

Internal partners include:

  • CHB Operations Managers and Leaders
  • Senior CHB Operations Associates
  • Regional CHB Leadership
  • Program and Implementation Managers
  • CHB Compliance and IT teams

External partners include:

  • Assigned customs brokerage customers
  • Government agencies (CBP, FDA, USDA, and others)
  • CHB systems and technology vendors

Required / Preferred Qualifications:

  • 6-12 months of customs brokerage or related industry experience
  • At least 2 years in a CHB or operational support environment preferred
  • Strong verbal and written communication skills
  • Highly organized, detailoriented, and comfortable working under pressure
  • Ability to manage multiple priorities in a fastpaced environment
  • Teamfocused mindset with a strong sense of ownership and accountability
  • Bachelor's degree preferred (or equivalent work experience)
  • Customs House Broker License preferred but not required

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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