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Sr Client Relationship Manager Jobs (NOW HIRING)

Mutual of America

Client Relationship Manager

Charlotte, NC · On-site

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Relationship Manager will report to the Director, Senior Client Relationship Manager. Responsibilities: * Build and maintain long-term relationships with clients and key personnel * Manage ...

Mutual of America

Client Relationship Manager

Akron, OH · On-site +1

$65K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Client Relationship Manager will report to the Director, Senior Client Relationship Manager. Responsibilities: * Build and maintain long-term relationships with clients and key personnel * Manage ...

Brandon J. Broderick

Client Relationship Manager

Hackensack, NJ · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

High performers in this role can advance into Senior Client Relationship Manager, Team Lead, Operations, or other leadership tracks within the organization. We are committed to developing talent ...

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Sr Client Relationship Manager information

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$45K

$102.8K

$121.5K

How much do sr client relationship manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for sr client relationship manager in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a Sr Client Relationship Manager do?

A Sr Client Relationship Manager is responsible for building and maintaining strong relationships with key clients of a company. They act as the main point of contact, addressing client needs, resolving issues, and ensuring clients receive high-quality service. Their role often includes understanding client goals, identifying opportunities for upselling or cross-selling services, and collaborating with internal teams to deliver solutions. By fostering trust and satisfaction, they help retain clients and contribute to the company's growth.

What are the key skills and qualifications needed to thrive as a Sr Client Relationship Manager, and why are they important?

To thrive as a Sr Client Relationship Manager, you need strong client management experience, deep industry knowledge, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, account management systems, and data analytics tools is essential. Exceptional communication, negotiation, and problem-solving abilities help build trust and resolve client issues effectively. These skills ensure long-term client satisfaction, retention, and the growth of strategic business partnerships.

How does a Sr Client Relationship Manager typically collaborate with internal teams to address client needs?

Sr Client Relationship Managers work closely with cross-functional teams such as sales, product development, and customer support to ensure client expectations are met and exceeded. They often act as the main point of contact, relaying client feedback and requirements to internal stakeholders, and coordinating efforts to deliver tailored solutions. Effective collaboration involves regular meetings, clear communication, and proactive problem-solving to address challenges quickly and maintain strong client satisfaction.

What cities are hiring for Sr Client Relationship Manager jobs?

Cities with the most Sr Client Relationship Manager job openings:

What states have the most Sr Client Relationship Manager jobs?

States with the most job openings for Sr Client Relationship Manager jobs include:

Sr Client Relationship Manager jobs near you
Infographic showing various Sr Client Relationship Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.

Senior Client Relationship Manager

The Hire Solution

Plano, TX • On-site

$55K - $70K/yr

Full-time

Posted 22 days ago

Job description

Senior Client Relationship Manager (Bilingual Spanish)


We are seeking an experienced Senior Client Relationship Manager to oversee the operational success of a portfolio of strategic client accounts while leading a small team of Client Services professionals. This highly visible role serves as the primary liaison between clients and internal business partners, ensuring exceptional service delivery, operational excellence, and long-term client satisfaction.


The successful candidate will combine strong client relationship management, account management, operations leadership, and project management skills to deliver outstanding customer experiences while driving continuous process improvement. This role is ideal for a professional who enjoys building trusted client relationships, leading cross-functional initiatives, and developing high-performing teams.


Fluency in both English and Spanish is required. Portuguese language skills are a plus.


Key Responsibilities

Client Relationship Management

  • Serve as the primary relationship manager for a portfolio of strategic client accounts.
  • Develop trusted partnerships by understanding each client's business objectives, operational requirements, and service expectations.
  • Ensure contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs) are consistently achieved.
  • Conduct regular business reviews and operational meetings with clients to discuss performance, initiatives, and continuous improvement opportunities.
  • Investigate and resolve client concerns, service issues, and operational escalations in a timely and professional manner.
  • Prepare and present monthly operational reports, executive summaries, and performance metrics.

Account Operations

  • Oversee the day-to-day operational management of assigned client accounts.
  • Coordinate client onboarding, implementations, operational enhancements, and system changes.
  • Manage data integrations, migrations, and implementation timelines.
  • Ensure new programs and operational changes are tested, validated, and successfully implemented.
  • Maintain a thorough understanding of client contracts, operational processes, financial arrangements, and service commitments.
  • Collaborate with internal departments to ensure seamless delivery of services.

Leadership & Team Management

  • Lead, mentor, and develop a team of 3–5 Client Services professionals.
  • Monitor workloads, staffing levels, and service quality to ensure exceptional client support.
  • Establish performance expectations and provide coaching, mentoring, and ongoing feedback.
  • Foster a collaborative, customer-focused, and results-driven team culture.

Process Improvement & Project Management

  • Identify opportunities to improve operational processes, efficiency, and customer experience.
  • Lead or participate in cross-functional projects supporting business growth and operational excellence.
  • Develop and maintain standard operating procedures, process documentation, and training materials.
  • Analyze operational metrics to identify trends, risks, and opportunities for improvement.
  • Partner with Sales, Operations, Technology, Finance, and other internal teams to successfully execute client initiatives.

Qualifications

  • Bachelor's degree required; advanced degree preferred.
  • Minimum 5 years of experience in Client Relationship Management, Account Management, Customer Success, Client Services, Operations, or a related field.
  • At least 1 year of leadership or people management experience.
  • Experience managing strategic or enterprise-level client relationships.
  • Strong project management and operational coordination skills.
  • Advanced Microsoft Excel skills and proficiency with Microsoft Office.
  • Excellent written, verbal, and presentation skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Required Skills

  • Fluent in English and Spanish (written and spoken)
  • Portuguese language skills are a plus
  • Client Relationship Management
  • Strategic Account Management
  • Customer Success
  • Team Leadership
  • Operations Management
  • Project Management
  • SLA & KPI Management
  • Executive Communication
  • Cross-functional Collaboration
  • Business Process Improvement
  • Analytical & Problem-Solving Skills
  • Microsoft Excel