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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Join Portfolio Quality & Operations (PQ&O) within Cyber Security Technology (CST) as a Senior Portfolio Operations Consultant, where you will drive process engineering, operational excellence, and continuous improvement across cybersecurity technology portfolios. This role focuses primarily on designing, documenting, optimizing, and implementing scalable business processes that improve efficiency, reduce risk, and enhance delivery consistency. Leveraging process improvement methodologies and workflow automation capabilities, you will help transform how work is planned, executed, measured, and continuously improved across the organization.
Responsibilities
Process Engineering & Continuous Improvement (75%)
• Lead process discovery, analysis, redesign, and optimization initiatives across operational and technology functions to improve efficiency, consistency, governance, and risk management.
• Facilitate stakeholder workshops, process assessments, root cause analysis, and future-state design sessions.
• Develop process documentation, operating procedures, process maps, and implementation plans.
• Identify control gaps, inefficiencies, and improvement opportunities, recommending solutions that deliver measurable business value.
• Establish performance metrics and governance frameworks to support operational excellence, continuous improvement, and strategic transformation.
Workflow Automation & Operational Enablement (25%)
• Identify automation opportunities that reduce manual effort, improve data quality, and streamline workflows.
• Design and implement workflow automations, reporting solutions, and operational tools using platforms such as Power Automate, Power BI, Alteryx, SQL, Python, or similar technologies.
• Partner with stakeholders to translate business requirements into scalable solutions that enhance visibility, support data-driven decision-making, and improve operational performance.
• Leverage emerging technologies and AI-driven capabilities to increase efficiency, effectiveness, and business outcomes.
5+ years of experience in business process improvement, operational excellence, process engineering, consulting, portfolio operations, or a related field.
Required Qualifications
• Strong experience in business process mapping, process design, and change management.
• Proven ability to lead process redesign initiatives from discovery through implementation.
• Experience facilitating workshops, conducting root-cause analysis, and driving cross-functional process improvements.
• Demonstrated curiosity, adaptability, and a continuous improvement mindset.
• Experience developing workflow automations, operational reporting, or technology-enabled business solutions.
• Experience with automation and data visualization tools such as Power Automate, Alteryx, Power BI and Tableau.
• Proven ability to interpret data and translate insights into actionable improvements.
• Excellent analytical, problem-solving, and critical-thinking capabilities.
• Strong stakeholder management, communication, and facilitation skills.
• Ability to influence across matrixed organizations and drive adoption of new processes and solutions.
• Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
Desired Qualifications
• Certification or formal training in Lean, Six Sigma, Agile, or related continuous improvement methodologies.
• Proficiency in programming languages such as HTML, JavaScript, Python or SQL.
• Experience leveraging emerging technologies, AI-powered capabilities, or advanced analytics to improve business processes.
• Experience supporting strategic transformation, operational excellence, or large-scale organizational change initiatives.
Required Skills
• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Data Management
• Solution Design
• Technical Strategy Development
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay and benefits information
Pay range
$115,000.00 - $190,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.