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ZERMOUNT POSITION DESCRIPTION

SCRUM MASTER

MILITARY FRIENDLY & PREFERRED - HOH SPONSOR

Position Overview

Zermount Inc. is seeking a Scrum Master who can drive Agile excellence and empower teams to deliver high-quality products and services to our government clients. As a Scrum Master on our project, you will coach and guide cross-functional teams through Scrum events, remove impediments, and foster a culture of continuous improvement. You will partner with stakeholders at all levels to align priorities, drive decision making, and translate complex requirements into actionable sprint goals that deliver measurable outcomes. We need someone who can meet teams where they are, champion Agile best practices, and elevate team performance through coaching, mentoring, and data-driven retrospectives. You will balance Business as Usual operational demands with strategic initiatives, ensuring teams maintain velocity and delivery quality across competing priorities. Your ability to build trust, resolve blockers, and inspire high performance will be vital as you help teams navigate ambiguity and deliver results in a fast-paced environment. Join our team as we advance Agile practices across the organization and build a culture of iterative delivery and continuous improvement.

Duties & Responsibilities

• Guides and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other Scrum Masters to grow within the role.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.

Expert-Level Abilities in Agile Delivery and Team Coaching

• Expertise in Agile frameworks and methodologies including Scrum, Kanban, and hybrid approaches for managing BAU operational work alongside new strategic initiatives and corporate projects.
• Advanced proficiency in Agile project management tools including Jira for sprint management, backlog refinement, velocity tracking, and delivery metrics reporting. Experience with Power BI or similar dashboarding tools for data-driven retrospectives and program visibility.

Minimum Requirements:

• Prior experience on a scrum team
• Knowledge of scrum and agile techniques
• Strong communication, interpersonal and mentoring skills
• Technical knowledge of complex enterprise IT systems
• Ability work with and lead a team
• Experience communicating effectively, both oral and written, with technical, non-technical, and executive-level customers.
• Knowledge in risk assessment methodologies.
• Experience with cloud-based environments and technologies is preferred.
• Excellent communication skills, with the ability to explain complex concepts in a clear, concise manner.
• Strong problem-solving skills, proactive attitude towards identifying potential issues and implementing solutions.
• The ability to organize and motivate a project team.

Preferred Qualifications:

• Experience coaching teams through Agile adoption and transformation.
• Certifications such as PSM, PSPO, CSM, SAFe, PMI-ACP, PMP, or ITIL.
• Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices.
• Experience in regulated, compliance-driven, or governance-heavy environments.
• Data visualization and reporting experience (Power BI or similar dashboarding tools).
• Planning and managing IT projects

Competencies:

• Agile Coaching & Facilitation
• Impediment Resolution & Risk Assessment
• Communication & Facilitation
• Continuous Improvement & Process Optimization
• Mentorship & Coaching
• Program & Project Management
• Innovation & Process Improvement
• Stakeholder Collaboration

Education and Certifications:

• Master's degree preferable but professional experience is Permitted:
  • Bachelor's degree and 4 years of product or project development experience, and 3 years of project development experience on an Agile Team or an equivalent combination of education and work experience
• At least one of the following Agile certifications:
  • Agile Scrum Master
  • Agile Project Manager
  • Agile Scrum Professional

Clearance Level:

• Public Trust

Work Location

• Remote work authorized; travel may be required to client location in Alexandria, VA.

Hours of Operation

• Business Hours: 8:00 am EST - 4:30 pm EST.

Reporting Structure (Optional but Recommended)

• Reports to: USPTO Program Manager