ZipRecruiter

Log In

1

Springfield Clinic Call Center Jobs (NOW HIRING)

Springfield Clinic

Lead, Operations - OB

Springfield, IL · On-site

$18.22 - $26.42/hr

Serve as a role model for the Patient Concierge, PAS, and Call Center population, demonstrating ... Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.

next page

Showing results 1-20

People also search for

All JobsSpringfield Clinic Call Center Jobs

Springfield Clinic Call Center information

See salary details

$10

$17

$25

How much do springfield clinic call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for springfield clinic call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working in the Springfield Clinic Call Center, and how can they be managed?

Employees in the Springfield Clinic Call Center often handle a high volume of calls, which can include patient inquiries, appointment scheduling, and addressing concerns. Managing multiple tasks simultaneously while maintaining a courteous and professional demeanor can be challenging. Effective time management, strong communication skills, and familiarity with the clinic's systems and procedures help team members succeed. Additionally, ongoing training and support from supervisors are provided to help staff navigate complex situations and deliver excellent patient service.

What are the key skills and qualifications needed to thrive as a Springfield Clinic Call Center Representative, and why are they important?

To thrive as a Springfield Clinic Call Center Representative, you need strong communication skills, customer service experience, and a basic understanding of healthcare terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and scheduling tools is typically required. Outstanding problem-solving abilities, patience, and the ability to remain calm under pressure are crucial soft skills for this position. These competencies are essential for efficiently assisting patients, managing sensitive health information, and ensuring a positive patient experience.

What is the difference between Springfield Clinic Call Center vs Springfield Clinic Medical Assistant?

AspectSpringfield Clinic Call CenterSpringfield Clinic Medical Assistant
CredentialsHigh school diploma or equivalent; training in customer servicePost-secondary education; certification or diploma in medical assisting
Work EnvironmentCall center setting, handling patient inquiries via phoneClinical setting, assisting with patient exams and procedures
Employer & Industry UsageCustomer support for healthcare servicesDirect patient care within healthcare clinics
Common Search & ComparisonCustomer service roles in healthcareClinical support roles in healthcare

The Springfield Clinic Call Center primarily handles patient inquiries and scheduling over the phone, requiring strong communication skills and customer service experience. In contrast, the Springfield Clinic Medical Assistant provides direct patient care, assisting healthcare providers in clinical tasks. Both roles are essential in healthcare but differ significantly in responsibilities, credentials, and work environment.

What is the Springfield Clinic Call Center?

The Springfield Clinic Call Center is a centralized department that handles inbound and outbound calls for Springfield Clinic, assisting patients with scheduling appointments, answering general inquiries, and providing support related to clinic services. Staffed by trained representatives, the call center acts as a vital link between patients and healthcare providers, ensuring efficient communication and service. They also help manage prescription refills, provide directions, and relay messages to medical staff, contributing to a positive patient experience.
Infographic showing various Springfield Clinic Call Center job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 59% Full Time, 31% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Patient Access Specialist - Urgent Care Plus (PRN)

Patient Access Specialist - Urgent Care Plus (PRN)

Springfield Clinic

Springfield, IL • On-site

$17.75 - $22.75/hr

Part-time

Posted 15 days ago

Springfield Clinic rating

6.6

Company rating: 6.6 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

559th of 867 rated healthcare providers

Job description

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities

  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed. 
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal. 
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. 
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience. 
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer. 
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. 
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members. 
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives. 
  • Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
    • This is voluntary growth opportunity.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

License/Certificates

  • Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
    • The is a voluntary growth opportunity.

Education/Experience

  • High School graduate or GED preferred.
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college. 
  • Preferred: Minimum one (1) year medical office experience

Knowledge, Skills and Abilities

  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families. 
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities. 
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence. 

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.

PHI/Privacy Level
HIPAA1

What Springfield Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply