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Springer Miller Systems Jobs (NOW HIRING)

Winter Park

Front Desk Agent - Year Round

Winter Park, CO · On-site

$15 - $18.75/hr

Experience using Springer-Miller System (SMS) preferred * Experience using HotSOS preferred * Experience using Zingle preferred Qualifications and Skills: * Must possess exemplary organizational ...

Alterra

Front Desk Agent - Year Round

Winter Park, CO · On-site

$15 - $18.75/hr

Experience using Springer-Miller System (SMS) preferred * Experience using HotSOS preferred * Experience using Zingle preferred Qualifications and Skills: * Must possess exemplary organizational ...

Career Search

Hotel Intern (Temporary)

Pebble Beach, CA · On-site

$16.90/hr

Knowledge of Springer Miller System, HotSOS, Microsoft Outlook and Excel. * Working knowledge of Microsoft Office and POS systems helpful. Why work for Pebble Beach Company: * Competitive Pay: $16.90 ...

Troon

Reservations Manager

Bend, OR · On-site

Advanced proficiency in property management systems (e.g., Springer-Miller Preferred) * Strong understanding of service standards and guest personalization practices * Exceptional attention to detail ...

Boyne Resorts

VIP Concierge Specialist

Big Sky, MT · On-site

$17.25 - $22.25/hr

RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version Qualifications ... systems and programs. * Knowledge of Microsoft Office, Outlook and Excel required. * Must be ...

Troon Golf

Reservations Manager

Bend, OR · On-site

Advanced proficiency in property management systems (e.g., Springer-Miller Preferred) * Strong understanding of service standards and guest personalization practices * Exceptional attention to detail ...

Boyne Resorts

VIP Concierge Specialist

Big Sky, MT · On-site

$17.25 - $22.25/hr

RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version Qualifications ... systems and programs. * Knowledge of Microsoft Office, Outlook and Excel required. * Must be ...

Boyne Resorts

VIP Concierge Specialist

Big Sky, MT

$17.25 - $22.25/hr

RTP, Springer-Miller, Alice, Salesforce CRM, Microsoft Office Online Version Qualifications ... systems and programs. * Knowledge of Microsoft Office, Outlook and Excel required. * Must be ...

Bass Pro Shops

Assistant Spa Manager

Ridgedale, MO · On-site

$52/hr

Springer Miller Database software; Microsoft Outlook Internet software; Big Cedar internal Order processing systems; Unitime Payroll systems and Microsoft Word or Word Perfect Word Processing ...

Arizona Grand Resort

Guest Service Agent

Phoenix, AZ

$15 - $18.75/hr

Check guests in/out through Springer Miller. * Assist Guests in all inquiries related to check in ... Complete the registration process by inputting and retrieving information from a computer system ...

Arizona Grand Resort & Spa

Guest Service Agent

Phoenix, AZ · On-site

$14.50 - $18.50/hr

Check guests in/out through Springer Miller. * Assist Guests in all inquiries related to check in ... Complete the registration process by inputting and retrieving information from a computer system ...

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Springer Miller Systems information

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$36.5K

$89.8K

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How much do springer miller systems jobs pay per year?

As of Jun 4, 2026, the average yearly pay for springer miller systems in the United States is $89,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Springer-Miller Systems Specialist, and why are they important?

To thrive as a Springer-Miller Systems Specialist, you need a solid background in hospitality operations, IT systems, and experience with property management software, often supported by a degree in information technology or hospitality management. Familiarity with Springer-Miller Systems (SMS|Host), database management, and troubleshooting tools is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for collaborating with clients and internal teams. These competencies ensure seamless property management system operation, excellent client support, and efficient issue resolution in hospitality environments.

What does a typical workday look like for someone in a technical role at Springer Miller Systems, and how do they collaborate across departments?

In a technical role at Springer Miller Systems, your day often involves troubleshooting software issues, implementing new features, and engaging in regular team meetings. Collaboration is key, as you'll work closely with product managers, customer support, and sometimes directly with clients to ensure smooth software deployments and address emerging needs. The environment is typically fast-paced and customer-focused, requiring strong communication and problem-solving skills. Cross-departmental collaboration allows you to gain a holistic understanding of the product and customer requirements, setting the stage for both personal and professional growth.

What is a Springer Miller Systems job?

Springer Miller Systems (SMS) is a company specializing in providing hospitality management software solutions for hotels, resorts, and spas. A job at Springer Miller Systems typically involves roles in software development, technical support, sales, training, or implementation of their property management systems (PMS). Employees work to help clients streamline their operations, manage reservations, and enhance guest experiences through technology solutions.

Front Desk Agent - Year Round

Winter Park

Winter Park, CO • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Year Round
Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.
Perks & Benefits:
  • Free season pass to Winter Park and all Alterra Resorts
  • Discounted friends & family tickets
  • Medical, dental, vision, life, paid parental leave and more for eligible employees
  • 401(k) plan with 100% company match - up to 4%
  • Mental health resources for all employees
  • Food & beverage and retail discounts
  • Onsite employee childcare based on availability
  • Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:
The 'Front Desk Agent" plays a critical role in the Winter Park Resort Lodging Division's Front Desk operations. The 'Front Desk Agent" is the face of the Lodging Division for guests and resort staff during the daytime hours. Some key responsibilities of this position include the following: maintaining the Front Desk operation during day-time hours, responding to all guest service requests, performing check-in and check-outs, and performing QA on same day and next reservations. The 'Front Desk Agent" will also follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.
ESSENTIAL DUTIES:
General Responsibilities
  • Responsible for maintaining the Front Desk operation (which is the go-to location for lodging guests requiring assistance)
  • Provides exemplary guest service skills during guest check-in/check-out
  • Answer all incoming PBX calls and make new/altering reservations as required
  • Responds to additional guest service requests as needed
  • Strives to know all the answers or knows where to find them
  • Uses the HotSOS work order system to log all owner/guest requests received and complete them (or to dispatch requests to an appropriate team member)
  • Acts as a coordinator and communications liaison with owners, guess, resort security, resort senior management, and emergency services depending on the situation
  • Follows all emergency procedures and initiates communication via calling tree (as necessary)
  • Responsible for following all established Front Desk procedures while continuously seeking new ways to improve the current process
  • Contacts and work with IT and SMS-Host support to rectify any issues preventing the Front Desk from operating correctly
  • Performs detailed QA on same-day arrivals and all next-day arrivals, to identify and mitigate any potential guest or homeowner service issues and rectify any problems with outstanding balances, soft blocked rooms, out-of-order rooms, and/or oversell situations
  • Performs a daily "bucket checks" to ensure that the filing of all registration cards accurately matches any updates (e.g. room moves) being reported via the property management system
  • Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies
  • Communicates with the housekeeping department regarding special requests, early check-ins, and room moves
  • Assembles pre-registration packages (and any other special arrival packages) as directed to include accurate encoding of room keys
  • Acts as a liaison between guests and other departments
  • Records all requests in HotSOS and ensures each request is handled in a timely manner
  • Helps organize transportation: scheduling, Amtrak requests, and acts as a liaison between guests and drivers.
  • Stays current with lodging and general resort and local area information (to be able to provide accurate information and/or assistance in response to owner and guest requests)
  • Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional, and expeditious manner
  • Follows all established uniform and appearance policies
  • Maintains cleanliness of Lobby, entryways, pool areas, stocks towels, picks up outside trash and dog poop (as needed), and empty trash cans both inside and outside as needed
  • Other duties as assigned

REQUIRED QUALIFICATIONS:
Experience:
  • Minimum of one (1) year working in the hotel, lodging, resort, or hospitality industries (in a guest service, front desk or accounting function) or call center environment required
  • Experience using Springer-Miller System (SMS) preferred
  • Experience using HotSOS preferred
  • Experience using Zingle preferred

Qualifications and Skills:
  • Must possess exemplary organizational skills
  • Demonstrable working knowledge Microsoft Office (including Word and Excel) required
  • Valid Colorado Driver's License and clean motor vehicle record preferred
  • Strong interpersonal and communications skills required

EDUCATION PREFERENCES
  • High School Diploma or GED required (higher education desired)

WAGE:
The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.
hourly pay range: $20.50 - $22
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position may be required to work evenings, weekends, and holidays.
Office Environment:
- Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, standing, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.

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