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Spotify Customer Service Jobs in Virginia (NOW HIRING)

Customer-focused, but systems-minded-you fix root causes, not just symptoms * Comfortable operating ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Experience integrating dotCMS with CRM, ERP, or marketing automation platforms. * Strong analytical ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

Customer-focused, but systems-minded-you fix root causes, not just symptoms * Comfortable operating ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Experience integrating dotCMS with CRM, ERP, or marketing automation platforms. * Strong analytical ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

Customer-focused, but systems-minded--you fix root causes, not just symptoms * Comfortable ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Experience integrating dotCMS with CRM, ERP, or marketing automation platforms. * Strong analytical ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

Experience integrating dotCMS with CRM, ERP, or marketing automation platforms. * Strong analytical ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

Customer-focused, but systems-minded--you fix root causes, not just symptoms * Comfortable ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Customer-focused, but systems-minded-you fix root causes, not just symptoms * Comfortable operating ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Customer-focused, but systems-minded-you fix root causes, not just symptoms * Comfortable operating ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Customer-focused, but systems-minded-you fix root causes, not just symptoms * Comfortable operating ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Contracts Manager

Richmond, VA · On-site

$88K - $117K/yr

This individual in this role will work closely with internal sales and account management customers ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Contracts Manager

Richmond, VA · On-site +1

$88K - $117K/yr

This individual in this role will work closely with internal sales and account management customers ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

Contracts Manager

Richmond, VA

$88K - $117K/yr

This individual in this role will work closely with internal sales and account management customers ... Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more * Employee ...

New

Showing results 21-35

Spotify Customer Service information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do spotify customer service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for spotify customer service in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a Spotify Customer Service?

A Spotify Customer Service job involves assisting users with account issues, troubleshooting technical problems, and answering billing or subscription inquiries. Representatives typically communicate with customers via chat, email, or phone to provide support and ensure a smooth user experience. Strong problem-solving skills, patience, and a good understanding of Spotify's platform and policies are essential.

Do Spotify Customer Service employees work from home?

Spotify Customer Service employees often have the option to work remotely, especially for roles that involve phone, chat, or email support. The availability of remote work can depend on the specific position, team needs, and company policies, but remote work arrangements are common in customer support roles at Spotify.

What are the typical daily responsibilities for a Spotify Customer Service?

Spotify Customer Service representatives generally handle user inquiries via email, chat, or phone, assisting with account access, subscription issues, technical troubleshooting, and feature guidance. You'll be expected to resolve customer issues efficiently, document interactions in CRM systems, and collaborate with teammates and specialized support tiers when complex problems arise. The role requires staying up to date with Spotify's latest features and policies to provide accurate assistance. With a dynamic, team-oriented environment, you'll also have opportunities to contribute feedback for product and process improvement.

What are the key skills and qualifications needed to thrive in the Spotify Customer Service position, and why are they important?

To thrive as a Spotify Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and ticketing systems is typically required. Patience, empathy, and adaptability are standout soft skills that enhance each customer interaction. These skills ensure efficient issue resolution and a positive user experience, which are vital for maintaining customer satisfaction and loyalty.

What are the most commonly searched types of Spotify Customer Service jobs in Virginia? The most popular types of Spotify Customer Service jobs in Virginia are:
What are popular job titles related to Spotify Customer Service jobs in Virginia? For Spotify Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Spotify Customer Service jobs in Virginia look for? The top searched job categories for Spotify Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Spotify Customer Service jobs? Cities in Virginia with the most Spotify Customer Service job openings:
Infographic showing various Spotify Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

SaaS Platform Engineer

CapTech Consulting

Richmond, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New


Job description

Company Description

CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through the power of technology. At CapTech, we're passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.

Job Description

The Opportunity: 

CapTech is seeking a SaaS platform engineer to play a hands-on role in the engineering, administration, and evolution of our enterprise application ecosystem. 

This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user experience improvements across the organization. You'll partner closely with ITOperations, InfoSec, and Business teams to design solutions that scale and you'll have the autonomy to influence tooling, architecture, and operational standards. 

If you enjoy deep technical problem-solving, building elegant automation, and improving how modern enterprises actually work, this role offers meaningful scope and visibility. 

What You'll Do: 

  • Act as a technical owner for a portfolio of SaaS and select onpremises platforms supporting CapTech employees 
  • Evaluate, pilot, and implement AI-enabled tools that improve productivity, support, and operational insight 
  • Design, implement, and continuously improve application configurations, integrations, and access models 
  • Lead automation initiatives (AI Agents, PowerShell, APIs, workflows) to streamline provisioning, access management, audits, and operational processes 
  • Serve as a subject matter expert for the Microsoft ecosystem (M365, Entra ID, Power Platform, Intune, Copilot) 
  • Design and manage SSO integrations using SAML and OIDC, ensuring secure and consistent access patterns 
  • Partner with Security and IT Leadership to enforce leastprivilege access, governance controls, and audit readiness 
  • Influence change management practices aligned with ITIL, balancing agility and stability 
  • Analyze trends, risks, and usage patterns across platforms to inform roadmap decisions 
Qualifications

Experience & Expertise: 

  • Experience supporting and administering complex cloud-based SaaS environments in professional or enterprise settings 
  • Demonstrated ability to operate as a trusted technical advisor and escalation point 
  • Experience administering:  
  • Microsoft 365 (including Entra ID, Power Platform, Intune, and Copilot) 
  • Azure, AWS, and Google Cloud Platform 
  • Platform configurations across a diverse portfolio of SaaS solutions 
  • Strong PowerShell scripting skills 
  • Comfort working in macOS and Windows CLI environments 
  • Understanding of identity, authentication, and authorization models 
  • Proven ability to gather requirements, author clear documentation, and translate business needs into workable technical solutions 

Mindset & Approach: 

  • Customer-focused, but systems-minded-you fix root causes, not just symptoms 
  • Comfortable operating with autonomy and accountability 
  • Curious about AI, automation, and emerging tools-and pragmatic about applying them responsibly 
  • Strong communicator who can engage effectively with both technical and non-technical stakeholders 
Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we've launched extended benefits to help meet our employees' needs. 

  • Learning & Development - Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths 
  • Modern Health -A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life's ups and downs
  • Carrot Fertility -Inclusive fertility and family-forming coverage for all paths to parenthood - including adoption, surrogacy, fertility treatments, pregnancy, and more - and opportunities for employer-sponsored funds to help pay for care
  • Fringe -A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them - ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
  • Employee Resource Groups - Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
  • Philanthropic Partnerships - Opportunities to engage in partnerships and pro-bono projects that support our communities. 
  • 401(k) Matching - Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness - each foundational to our core values.  We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. 

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.