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Sports Guest Relations Jobs (NOW HIRING)

Equinox Hotels

$75K - $83K/yr

Job Overview Working closely with Director of Rooms / Hotel Manager and Director of Guest Relations ... concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close ...

AEG

Sports Operations Intern

Ocala, FL · On-site

$17/hr

World Equestrian Center - Ocala Overview The Sports Operations Intern will assist in frontline execution, guest relations, and logistical delivery of all active programming within the Sports at WEC ...

Woodloch

Guest Experience Director

Hawley, PA · On-site

This role oversees guest relations, resolves concerns, manages service standards, and works with ... Free use of many facilities, sports complex discounts, golf discounts, wellness programs * Dozens ...

AEG

Guest Experience Engineer (Part Time) 2026-27

Cleveland, OH · On-site

$14.25 - $17.50/hr

... sports and entertainment. If you are ready to bring your best to the dynamic, high-performance ... Positions within the Guest Experience Team include Ticket Takers, Seating (ushers), Guest Relations ...

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Sports Guest Relations information

See salary details

$23K

$54.8K

$83.5K

How much do sports guest relations jobs pay per year?

As of Sep 11, 2026, the average yearly pay for sports guest relations in the United States is $54,754.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What is sports guest relations?

Sports Guest Relations professionals are responsible for ensuring a positive experience for guests at sporting events or venues. They assist with customer inquiries, resolve issues, provide directions, and help manage crowd flow. Their role is crucial in maintaining a welcoming environment, addressing guest concerns quickly, and upholding the reputation of the sports organization or venue. These professionals often work closely with security, event staff, and management to ensure smooth operations during events.

What are the key skills and qualifications needed to thrive in sports guest relations?

To thrive as a Sports Guest Relations professional, you need strong customer service abilities, event coordination skills, and a background in hospitality or sports management. Experience with ticketing systems, CRM software, and venue management platforms is typically required. Outstanding interpersonal communication, problem-solving, and adaptability set top candidates apart in this role. These skills are crucial for ensuring positive guest experiences, resolving issues efficiently, and representing the organization’s brand at high-profile sporting events.

What are some common challenges faced by professionals in sports guest relations, and how can they be managed effectively?

Professionals in Sports Guest Relations often encounter challenges such as handling large crowds, managing last-minute changes to guest lists or schedules, and addressing diverse guest needs and complaints in real time. Success in this role requires strong communication, adaptability, and problem-solving skills. Building positive relationships with guests and collaborating closely with event operations, security, and hospitality teams can help ensure a smooth experience for both guests and staff. Proactive planning, staying calm under pressure, and maintaining a courteous demeanor are key strategies for managing these challenges effectively.

What is the difference between Sports Guest Relations vs Sports Event Staff?

AspectSports Guest RelationsSports Event Staff
Primary RoleManaging guest experience, addressing fan needs, providing customer serviceAssisting with event setup, crowd control, ticketing, and logistical support
Required SkillsCustomer service, communication, problem-solvingOrganization, teamwork, physical stamina
Work EnvironmentStadiums, arenas, VIP areasEvent venues, stadiums, outdoor fields
Common CertificationsCustomer service training, hospitality certificationsEvent management, safety training

Sports Guest Relations focuses on enhancing the fan experience through customer service and guest management, often in VIP or hospitality settings. In contrast, Sports Event Staff handles logistical and operational tasks during events. Both roles are essential in the sports industry but differ in responsibilities and skill sets.

What are popular job titles related to Sports Guest Relations jobs?

For Sports Guest Relations jobs, the most frequently searched job titles are:

Infographic showing various Sports Guest Relations job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, and 3% Temporary. Highlights an 100% Physical job distribution, with an average salary of $54,754 per year, or $26.3 per hour.

Guest Relations Team Member

Denver, CO • On-site

Denver Broncos and Stadium Management Company
See more jobs at Denver Broncos and Stadium Management Companyexternal

$20.50/hr

Other

Posted 6 days ago

Job description

Guest Relations Team Member

Empower Field at Mile High

The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.

Intro: The Denver Broncos and Stadium Management Company are hiring part-time/seasonal Guest Relations Team Members for the upcoming season at Empower Field at Mile High. Our Team Members work as: Ushers, Ticket Takers and Club/Suite Level Greeters. As a member of the Guest Relations Team, you will have the opportunity to work Denver Broncos football games, soccer matches, concerts, monster truck shows and more! We are looking for customer service-oriented individuals who enjoy working in a high-energy, fast-paced environment. Apply today and help make our team "A MILE ABOVE THE REST!"

Job Summary: Guest Relations Team Members are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Whether scanning tickets, providing information, or monitoring fan behavior, our Team Members play a vital role in creating a safe, clean, and enjoyable experience for everyone in attendance.

Duties and Responsibilities

Customer Service

  • Provide world-class service to all guests of Empower Field at Mile High to ensure their expectations are exceeded or met and their overall experience is positive and memorable
  • Maintain thorough knowledge of the venue policies, fan code of conduct and event information, and enforce the policies to ensure the safety, security, and enjoyment of all guests
  • Work closely with the Supervisor, Guest Relations management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner
  • Complete all necessary incident reports
  • Interact with all guests in a professional and respectful manner
  • Be flexible and ready to work any other duties as assigned

Ticket Taking

  • Greet guests as they enter the building and provide directions and information as needed
  • Scan guests' tickets with a smile and friendly greeting
  • Assist guests with ticket issues, resolve when possible, and escalate to a Supervisor as needed

Ushering

  • Greet guests and check their ticket as they enter their seating section, direct them to their designated seats
  • Proactively monitor for, address, and report fan code of conduct issues and maintenance concerns using an electronic device
  • Serve as the liaison for your assigned seating section(s)

Greeter/Access Control

  • Smile and greet guests as they approach the restricted area
  • Check guests' tickets to ensure they have access to the designated area

Minimum Requirements

  • Excellent customer service and verbal communication skills.
  • Attention to detail; ability to work with accuracy under pressure.
  • Ability to maintain a positive and respectful attitude.
  • Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events.
  • Ability to stand, sit, or walk (including stairs) for an extended period of time.
  • Ability to work outdoors in various weather conditions, including extreme heat, cold, rain, snow, or wind while maintaining a high level of performance and safety.
  • Be able to work a shift that will range from 6-9 hours.
  • It is recommended that candidates live in the Denver / Metro Area. This would include Ft. Collins to Pueblo.
  • All applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check.

Preferred Skills and Abilities

  • Ability to utilize various technologies including, but not limited to: Apple Devices, Ticket Scanners, Laptop Computers and Radios.

In accordance with the Colorado Equal Pay for Equal Work Act, the hourly rate will be $20.50/hour.

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