Sports Engineering Jobs in Rochester Hills, MI (NOW HIRING)

Job Summary:The Sports & Entertainment Technology Team provides support for the Detroit Red Wings, Detroit Tigers, Detroit Pistons (venue), and 313 Presents. This support spans multiple venues, including Pine Knob, Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, Fox Theatre, Comerica Park, and Little Caesars Arena. Along with campuses in Lakeland, Florida, and the Dominican Republic.The Event Support Technician plays a critical role in ensuring the success of live events, and the daily venue, sports, and entertainment operations. This role is responsible for pre-event preparation, on-site technical support during events, and post-event follow-up across a wide variety of event types.In addition to gameday and every live event, this technician provides support to colleagues and their devices across Sports & Entertainment. Both in-person and remotely across other campuses.This role requires a dynamic, adaptable individual with a strong work ethic and a passion for live event environments. It offers a unique opportunity to gain hands-on experience across multiple IT specialties while contributing to the success of some of the region's most iconic sports and entertainment experiences.Key Responsibilities: On-site support across all venues, events, and teams affiliated with Ilitch Sports & EntertainmentPerforming daily venue checklists, technology conversion, between sports and concert eventsSetup, support and teardown of NBA-required technologyWorking within the service desk queue to resolve issues efficiently.Performing daily venue checklists, system upkeep, and building conversion tasks.Supporting project initiatives and venue technology upgrades.Collaborating with IT and operational partners across sports, broadcast, and venue operations.Support various venue technologies, applications, and corporate users and visiting guestsAssist with the seasonal opening and closing of the outdoor amphitheatersInterface with food & beverage I.T. partners to troubleshoot point-of-sale technologyPerform venue technology conversions on a per-show basisMust be available to work nights, weekends, and holidays Supplemental Job Functions:  Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk.Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects.Performs other duties as assignedPerform emergency temp repairs of ethernet cabling, and other venue technology infrastructure. Required Knowledge, Skills and Abilities:  2-years of higher education completed, or equivalent experience1 year working in a technology support role, or higher education and certificationsA+, Net+, certifications or equivalent experience.Demonstrates excellent customer service skills. Experience in a customer service role is a plusAbility to troubleshoot network connectivity, and communicate with network engineering team to resolve issuesProficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)Strong understanding of computer hardwareUnderstanding of general signal flow, physical cabling types within AV and IT functionsWell-versed in computer peripherals and connector typesAbility to troubleshoot issues independently & within a team support structurePull and terminate Ethernet cable as needed on a per-show basisOperates with a sense of urgency and is self-startingStrong work ethic and willingness to get the job doneAbility to multi-task and remain organized while monitoring multiple support channels and service desk tools Preferred Knowledge, Skills and Abilities:  Sports & Entertainment, Venue Industry ExperienceEvent AV, Broadcast, or Live Production technology experience or knowledge is a plusExperience working in live events even non-technicalNetworking fundamentals and OSI model familiarity Working Conditions:  Must be available and willing to work extended and irregular hours as needed including nights, weekends, and holidays, to meet business needs.Exposure to high noise levelExposure to large crowdsFrequent visual/auditory attentionAbility to lift 50lbs.Required to work at all venues within the state hired. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc. Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.PRIVACY POLICY