Sports Broadcasting Camera Operator Jobs in Florida

Position Summary:     
IMG Academy's Campus Technology Department is seeking a personable IT Support Specialist to be the first point of contact for technology needs across one of the world's premier sports and education campuses. One ticket might be a password reset, the next a conference room projector that won't sync, and the next a broadcast camera down at the stadium or a printer jam in an academic building the day moves fast and rarely goes in a straight line.

We care less about how many acronyms you already know and more about how you show up: curious, coachable, and easy to work with. You'll pick up new systems constantly, get corrected sometimes, and occasionally deal with a frustrated coach or student at 7am how you handle that matters as much as the fix itself. Good attitude, genuine eagerness to learn will take you a lot further here than a resume full of certifications.

Position Responsibilities: 

• Serve as first point of contact for end-user tickets submitted via helpdesk, phone, walk-up, or chat, and own them through to resolution or a clean handoff.
• Provide hands-on support for laptops, desktops, monitors, docking stations, and mobile devices troubleshooting, imaging, deploying, and repairing hardware as needed.
• Handle account and access support, including password resets, account lockouts, MFA/Okta troubleshooting, and basic permissions questions.
• Assist with new-hire and new-student technology setup, including account creation, device provisioning, and orientation support.
• Provide day-to-day support for conference room and collaboration technology displays, video conferencing systems (Zoom, Teams), and room control systems escalating AV-specific issues when needed.
• Assist with room and event setups for meetings, campus programs, and special events.
• Provide first-line support for sports technology touchpoints used by coaches, performance staff, and student-athletes (broadcast cameras, scoreboards, sideline/analytics devices), escalating specialized platform issues to the appropriate systems owner.
• Support technology needs during campus events, athletic competitions, and testing sessions, including on-site troubleshooting and device readiness checks.
• Document every fix, note, and resolution in the ticketing platform, and contribute to the team's knowledge base and SOPs.
• Escalate complex tickets to Support Specialist II/Team Lead with clear context and troubleshooting steps already documented.
• Participate in regular audits of accounts, equipment, and access, flagging inconsistencies to the team.

Knowledge, Skills and Abilities:

• High school diploma or equivalent required. An Associate's degree or technical certification in Information Technology is preferred but not required. Equivalent hands-on experience, a strong aptitude for technology, and a positive, customer-focused attitude will be considered in lieu of formal education.
• A genuinely good attitude, patient with frustrated end users, honest when you don't know something, and quick to ask rather than guess.
• Real eagerness to learn: you'll be thrown into systems you've never seen before on a regular basis, and you should find that exciting, not draining.
• Experience in a helpdesk, desktop support, or customer-facing technical support role.
• Working knowledge of Windows and macOS desktop environments and common hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
• Understanding of networking concepts as they apply to end users (Wi-Fi connectivity, printer/network drop issues, VPN basics).
• Clear communication and documentation habits, both with end users and in the ticketing system.
• Ability to lift and move standard IT equipment (desktops, monitors, boxed hardware) and stay on your feet supporting walk-up requests.
• Flexibility to work a rotating schedule that includes weekend coverage, consistent with IMG Academy's 24/7 campus operating environment.
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, Harmony) and basic identity/access tools (Okta, Active Directory).
• Exposure to conference room AV/collaboration technology (Zoom Rooms, Teams Rooms, room control systems) or print management platforms (e.g., PaperCut).
• Experience in a large campus, higher education, sports, or multi-facility environment.
• A+ certification or equivalent hands-on hardware experience.