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Sports Book Jobs (NOW HIRING)

PENN Entertainment, Inc.

Sports Book Attendant (PT)

Detroit, MI · On-site

$13.75 - $17.75/hr

The Sports Book Attendant is a front facing, guest service position. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guests placing/redeeming ...

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Sports Book information

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$9

$21

$44

How much do sports book jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for sports book in the United States is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Sports Book vs Sports Book Agent?

AspectSports BookSports Book Agent
CredentialsKnowledge of betting odds, basic customer service skillsCustomer service skills, familiarity with betting processes, sometimes licensing
Work EnvironmentCasinos, sportsbooks, online betting platformsCustomer-facing roles in sportsbooks, casinos, or online platforms
Employer & Industry UsageMajor sportsbooks, casinos, online betting companiesSportsbook operators, agents working on behalf of sportsbooks
Search & Comparison IntentUnderstanding sportsbook operationsAssisting customers, managing bets, promoting sportsbook services

In summary, a Sports Book is the primary entity that offers betting services, while a Sports Book Agent typically works on behalf of the sportsbook to assist customers and manage bets. Both roles require knowledge of betting odds and customer service skills, but their responsibilities and work environments differ slightly.

What is a Sports Book?

A Sports Book is a place, either physical or online, where individuals can place bets on various sporting events. Sports Books offer odds on different outcomes in sports such as football, basketball, baseball, and more, allowing bettors to wager on the results. These establishments manage the bets, set the odds, and pay out winnings based on the outcome of the events. Sports Books operate under strict regulations to ensure fair play and responsible gambling. They are commonly found in casinos, online platforms, and sometimes at racetracks.

What are some common challenges faced by Sports Book employees during peak sporting events?

During major sporting events, Sports Book employees often experience high volumes of customer activity, requiring excellent multitasking and attention to detail. Managing multiple wagers simultaneously, ensuring accurate odds updates, and quickly resolving customer inquiries are key challenges. Employees must stay calm under pressure, maintain accuracy in handling transactions, and work collaboratively with team members to deliver efficient service. These peak periods are excellent opportunities to demonstrate reliability and teamwork, which can support future career growth.

What are the key skills and qualifications needed to thrive as a Sportsbook Manager, and why are they important?

To thrive as a Sportsbook Manager, you need a strong understanding of sports betting markets, odds calculation, and risk management, often supported by experience in gaming or hospitality and a relevant degree. Familiarity with sportsbook management software, point-of-sale systems, and regulatory compliance platforms is essential. Outstanding analytical thinking, attention to detail, and strong interpersonal skills help you excel in customer service and team leadership. These skills ensure effective operations, regulatory adherence, and a positive betting experience for customers.
More about Sports Book jobs
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Sports Book jobs near you

Sports Book Attendant (PT)

Hollywood Casino at Greektown

Detroit, MI

$13.75 - $17.75/hr

Other

Medical, Retirement, PTO

Posted 13 days ago

Job description

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ResponsibilitiesThe Sports Book Attendant is a front facing, guest service position. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guests placing/redeeming bets at the Sports Book counter or at the Sports Book kiosk. The Sports Book attendant will report to the Sports Book Supervisor.

  • Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
  • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
  • Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
  • Write Sports tickets in an accurate and timely manner.
  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
  • Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.
  • Explain wagering rules, including betting lines and odds, and procedures to guests.
  • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
  • Enter player tracker information and create new player tracking accounts
  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
  • Perform other job-related duties as requested.

    • RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Minimum six (6) months of cash-handling experience preferred
  • High school diploma or equivalent GED
  • Effectively communicate in English, both oral and written forms
  • Previous experience in race and sportsbook preferred
  • Previous experience in a similar resort environment preferred
  • Bilingual, with English as primary or secondary language preferred
  • Ability to work as a part of a team in a high-stress and high-volume environment
  • Ability to work in and adapt to a dynamic and frequently changing environment
  • Ability to adhere to and execute established department policies and procedures
  • Working knowledge of sports
  • Proficient cash-handling skills
  • Ability to work under pressure while being able to pay attention to details
  • Basic math skills - calculate winnings based on odds
  • Basic computer skills
  • Excellent customer service skills
  • Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
  • Must be able to communicate effectively in English, both oral and written forms

    • Apply