Candidate must have a sound working relationship with all management, supervisory positions ... SPOC drive experience * I&E experience * SCADA experience * Electrician work experience * Pumping ...
Candidate must have a sound working relationship with all management, supervisory positions ... SPOC drive experience * I&E experience * SCADA experience * Electrician work experience * Pumping ...
Candidate must have a sound working relationship with all management, supervisory positions ... SPOC drive experience * I&E experience * SCADA experience * Electrician work experience * Pumping ...
Candidate must have a sound working relationship with all management, supervisory positions ... SPOC drive experience * I&E experience * SCADA experience * Electrician work experience * Pumping ...
Senior Technical Success Partner
Houston, TX ยท On-site
$108K - $149K/yr
This position serves as the case management Single Point of Contact (SPOC) back-up for strategic accounts. Position Qualifications * Product Knowledge: Participate in product training to build ...
Senior Technical Success Partner
Houston, TX ยท On-site
$108K - $149K/yr
This position serves as the case management Single Point of Contact (SPOC) back-up for strategic accounts. Position Qualifications * Product Knowledge: Participate in product training to build ...
Odessa Engineer
Coppell, TX ยท On-site
Act as the technical SPOC for platform setup| enhancements| integrations| upgrades| and production ... Ability to manage multiple priorities independently in a fast-paced AMS environment.
Quick apply
Odessa Engineer
Coppell, TX ยท On-site
Act as the technical SPOC for platform setup| enhancements| integrations| upgrades| and production ... Ability to manage multiple priorities independently in a fast-paced AMS environment.
SAP Program Manager
Dallas, TX ยท On-site
$75/day
Dallas, Texas Delivery SPOC* Srinivas Chilukuri Relevant Experience* 7-10 years Mandatory Skills* * Experience managing SAP S/4HANA transformation programs in complex, multi-vendor environments
SAP Program Manager
Dallas, TX ยท On-site
$75/day
Dallas, Texas Delivery SPOC* Srinivas Chilukuri Relevant Experience* 7-10 years Mandatory Skills* * Experience managing SAP S/4HANA transformation programs in complex, multi-vendor environments
Act as the technical SPOC for platform setup| enhancements| integrations| upgrades| and production ... Ability to manage multiple priorities independently in a fast-paced AMS environment. Top 3 ...
Quick apply
Act as the technical SPOC for platform setup| enhancements| integrations| upgrades| and production ... Ability to manage multiple priorities independently in a fast-paced AMS environment. Top 3 ...
Change Management specialist
Austin, TX ยท On-site
The Change Manager will help to communicate onboarding and enablement requirements, as well as ... Any nearest Infosys Office in USA Delivery SPOC* Ashish Tikku Relevant Experience* OCM Mandatory ...
Change Management specialist
Austin, TX ยท On-site
The Change Manager will help to communicate onboarding and enablement requirements, as well as ... Any nearest Infosys Office in USA Delivery SPOC* Ashish Tikku Relevant Experience* OCM Mandatory ...
PHP EUS
Austin, TX ยท On-site
Monitoring, first pass of Ticket Triage (analyze, diagnose and resolve) & Generation through SPOC ... Coordinate crisis call, engage experts, manage Incident to resolution (Issue ownership, triage ...
Quick apply
PHP EUS
Austin, TX ยท On-site
Monitoring, first pass of Ticket Triage (analyze, diagnose and resolve) & Generation through SPOC ... Coordinate crisis call, engage experts, manage Incident to resolution (Issue ownership, triage ...
Act as SPOC for those new Partners, devise a Business plan including performance targets and ... Manage process of lead distribution to Partners. Market the company, ensuring that the organization ...
New
Act as SPOC for those new Partners, devise a Business plan including performance targets and ... Manage process of lead distribution to Partners. Market the company, ensuring that the organization ...
New
Management Group - Project Manager
Dallas, TX ยท On-site
... point of contact (SPOC) for wireless stakeholders. - Manage program P&L, forecasts, and ... profitability. - Standardize processes across all markets. - Oversee integration and optimization ...
Management Group - Project Manager
Dallas, TX ยท On-site
... point of contact (SPOC) for wireless stakeholders. - Manage program P&L, forecasts, and ... profitability. - Standardize processes across all markets. - Oversee integration and optimization ...
... SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account. * This role is responsible for the end-to-end technical ownership ...
... SPOC) between the Application & Integration (A&I) organization and an assigned Global Customer Management (GCM) enterprise account. * This role is responsible for the end-to-end technical ownership ...
Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level. Cross ...
Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level. Cross ...
Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level. Cross ...
Demonstrated ability to operate as an external-facing SPOC for a global enterprise account; experience managing client escalations, QBRs, and stakeholder communications at a senior level. Cross ...
Responsibilities :- Incident Management & Resolution: * Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. * Perform triage and assignment of site ...
New
Responsibilities :- Incident Management & Resolution: * Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. * Perform triage and assignment of site ...
New
Responsibilities :- Incident Management & Resolution: * Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. * Perform triage and assignment of site ...
Responsibilities :- Incident Management & Resolution: * Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. * Perform triage and assignment of site ...
Responsibilities: - Incident Management & Resolution: * Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. * Perform triage and assignment of site ...
Responsibilities: - Incident Management & Resolution: * Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager. * Perform triage and assignment of site ...
Quality Systems Coordinator
Dallas, TX ยท On-site
Support and assist PQA Manager with the coordination, updates, and maintenance of the FSHCP, HACCP ... SPOC for contracted Pest Control Program on site. * All other duties as assigned Physical Demands
Quality Systems Coordinator
Dallas, TX ยท On-site
Support and assist PQA Manager with the coordination, updates, and maintenance of the FSHCP, HACCP ... SPOC for contracted Pest Control Program on site. * All other duties as assigned Physical Demands
Quality Systems Coordinator
Dallas, TX ยท On-site
Support and assist PQA Manager with the coordination, updates, and maintenance of the FSHCP, HACCP ... SPOC for contracted Pest Control Program on site. * All other duties as assigned Physical Demands
Quality Systems Coordinator
Dallas, TX ยท On-site
Support and assist PQA Manager with the coordination, updates, and maintenance of the FSHCP, HACCP ... SPOC for contracted Pest Control Program on site. * All other duties as assigned Physical Demands
Quality Systems Coordinator
Dallas, TX ยท On-site
Support and assist PQA Manager with the coordination, updates, and maintenance of the FSHCP, HACCP ... SPOC for contracted Pest Control Program on site. * All other duties as assigned Physical Demands
Quality Systems Coordinator
Dallas, TX ยท On-site
Support and assist PQA Manager with the coordination, updates, and maintenance of the FSHCP, HACCP ... SPOC for contracted Pest Control Program on site. * All other duties as assigned Physical Demands
Loss Mitigation Specialist
Dallas, TX ยท On-site
It will act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing ... Manages competing demands. * Changes approach or method to best fit the situation. * Able to deal ...
Loss Mitigation Specialist
Dallas, TX ยท On-site
It will act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing ... Manages competing demands. * Changes approach or method to best fit the situation. * Able to deal ...
Spoc Manager information
What is a Spoc manager?
What are the key skills and qualifications needed to thrive as a Spoc manager?
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Field Service Automation Technician - West Texas
San Antonio, TX โข On-site
Other
Posted 8 days ago
Key responsibilities
Respond to customer calls for repairs, installation, commissioning, and troubleshooting of drives and pumping applications.
Manage on-site installation, repair, maintenance, and testing tasks related to automation systems and control instrumentation.
Troubleshoot and repair electrical, control, and communication systems including PLCs, HMIs, sensors, and telemetry.
Job description
Job Brief
We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
As a field service technician you will be responsible for response to customer calls for repairs on installed drives, installation and commissioning of new drives, and troubleshooting of the pumping application as a whole to resolve operational disruptions. This means being on call to include nights, holidays and weekends. The job requires you to work with several departments within the company to gather all details and materials needed to get the job done (Engineering for software and drawings, Aftermarket for parts, Tech Support for case details and logistics for tracking information) so communication is important. As a field service tech driving is part of the job. You will need to work in adverse climates such as summer heat, winter cold and H2S environments. Proper Personal Protective Equipment will be required at all times. This is a general overview of the job, there is no set limit on what you may be requested to do to get the job done so staying flexible is important.
Job Description
Essential Duties and Responsibilities:
- Provide service and customer support during field visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Troubleshoot and repair electrical and control instrumentation systems
- Upgrade, install and repair PLCs and HMI systems
- Implement and diagnose communication systems including Modbus (RTU and TCP/IP), Ethernet
- Configure and troubleshoot variable frequency drive systems
- Install and troubleshoot radio and cellular telemetry
- Install and troubleshoot pressure, temperature, flow and level sensors.
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Qualifications and Preferred Skills
- SPOC drive experience
- I&E experience
- SCADA experience
- Electrician work experience
- Pumping or operation experience
- Ability to read technical drawing
- Understanding of volt and process meters
- Power and hand tool operation
- Computer skills (MS word, excel, power point, etc.)
- Safety-minded and follow safety regulations
- Ambition to use the latest trends in Automation designs and equipment for the Oil & Gas Industry
- Experience in PLC and HMI programming, testing and field start up experience.
- Able to effectively communicate with customer operations personnel
- Experience with Ethernet networking
- Able to troubleshooting control loops, 4-20ma signals, motor controllers, relays and electrical systems
- Ability to read electrical diagrams, schematics and blueprints.
- Able to read and understand Cause and Effect Diagrams
- Able to read and understand P&ID's
- Oil and gas computers and common RTU platform knowledge is beneficial
- Should be able to diagnose general electronic control problems
- Must be able to operate all types of diagnostic tools
- Must be willing to travel and willing to relocate, if necessary
- Must be willing to work unusual hours
- Must be able to pass all DOT drug-related testing
- Valid Driver's License
General Competencies
- Demonstrates quality work through accuracy, thoroughness and attention to detail.
- Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
- Strives to continuously build knowledge and skills and share expertise with others.
- Commitment to a standard of excellence in customer service.
- Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
- Exhibits superior dependability by consistently arriving to work on time and as scheduled.
- Contributes to building a positive team environment through commitment, respect and communication.
- Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.
- Comply with all company and customer safety and environmental policies and procedures
- Comply with all other company policies and procedures
- Complete appropriate paperwork as directed
- Perform duties as trainer when required
- Continually hone and develop electronic and computer skills
- Demonstrate and further develop leadership skills
- Present a professional image
- Must have troubleshooting skills that seldom require assistance
- Must have mechanical aptitude
- Must be able to meet company lifting standards
- Must have good written and verbal communication skills
- Must have good customer-relation skills
- Should have thorough understanding of reference materials
- Willing to submit to pre-employment, random, and for cause drug testing
Behavioral Compentencies
- Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in a problem solving situation, uses reason when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Written Communication - Writes clearly and informative; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedbacks; contributes to building a positive team spirit; puts success of team above own interest; able to build moral and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.
- Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence;
- Planning/Organizing - Uses time efficiently; plans for additional resources; sets goals and objectives.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER
Please advise us of any reasonable accommodation you may need in completing our application process.