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Spectrum Jobs in Garner, NC (NOW HIRING)

Phenom People

4/28 Chat Billing Agent

Morrisville, NC · On-site

$16 - $20.50/hr

Your thorough understanding of Spectrum products and services will help you navigate your way to successful resolution. This may be a new road for you, but the journey is all mapped out. No matter ...

Wasatch Photonics

Quality Engineer

Raleigh, NC · On-site

$60 - $80/hr

Wasatch Photonics is seeking a highly proficient Quality Engineer to serve as an integral part of an innovative group creating our next‑generation Raman, spectroscopy and Optical Coherence ...

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Spectrum information

What are Spectrum jobs?

Spectrum jobs refer to employment positions at Spectrum, a telecommunications company that provides internet, television, and phone services across the United States. Jobs at Spectrum span a wide range of roles, including customer service representatives, field technicians, sales associates, network engineers, IT specialists, and corporate positions. Working at Spectrum typically offers competitive pay, benefits, and opportunities for career growth. Employees often receive training and support to advance within the company, making it a popular choice for those seeking stable employment in the telecommunications industry.

What are the key skills and qualifications needed to thrive as a Spectrum technician?

To thrive as a Spectrum Technician, you need a solid understanding of electronics, telecommunications systems, and troubleshooting, typically supported by a high school diploma or associate degree in a related field. Familiarity with cable testing equipment, signal analyzers, and industry certifications such as SCTE or CompTIA are often required. Strong customer service, problem-solving abilities, and effective communication make technicians stand out when working with clients in the field. These skills ensure reliable service installations, prompt issue resolution, and high customer satisfaction in a technically demanding environment.

What are some common challenges faced by customer service representatives at Spectrum, and how can new hires best prepare for them?

Customer Service Representatives at Spectrum often encounter challenges such as handling a high volume of customer inquiries, managing difficult or upset customers, and staying updated with frequent changes in products and services. New hires can best prepare by developing strong communication and problem-solving skills, familiarizing themselves with Spectrum’s offerings, and utilizing available training resources. Additionally, seeking support from experienced colleagues and participating in team meetings can help new employees adapt more quickly and deliver excellent service.

What is the difference between Spectrum vs Cable Technician?

AspectSpectrumCable Technician
CredentialsHigh school diploma, technical training, certificationsHigh school diploma, technical training, certifications
Work EnvironmentOffice, customer sites, technical facilitiesCustomer homes, technical sites
Industry UsageTelecommunications, internet, TV servicesTelecommunications, cable TV installation and repair
Common Search IntentCompany-specific roles, service provider jobsInstallation, troubleshooting, repair jobs

Both Spectrum and Cable Technician roles require similar credentials and work environments, focusing on telecommunications and cable services. Spectrum is a specific company, while Cable Technician is a broader job title used across multiple providers. The roles often overlap in duties like installation and troubleshooting, but Spectrum positions are tied to the company's specific operations and policies.

Is Spectrum a good job to work for?

Spectrum offers a range of roles, including customer service, technical support, and installation positions, often requiring strong communication and technical skills. Employee experiences vary, with some citing good benefits and opportunities for advancement, while others mention demanding schedules and high performance expectations.

What cities near Garner, NC are hiring for Spectrum jobs?

Cities near Garner, NC with the most Spectrum job openings:

Spectrum jobs near you
Infographic showing various Spectrum job openings in Garner, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

4/28 Chat Billing Agent

Phenom People

Morrisville, NC • On-site

$16 - $20.50/hr

Other

Medical, Retirement

Re-posted 2 days ago

Job description

Billing Chat Agent

Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer relationship.

Profile: A positive, flexible communicator and good written communicator who can multi-task to solve problems for multiple customers at the same time. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how to provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your support team. You'll learn how to answer general billing and payment questions. Your thorough understanding of Spectrum products and services will help you navigate your way to successful resolution.

This may be a new road for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be the written voice of Spectrum: fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line always available, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

In addition to the core benefits - industry-leading retirement savings plans, comprehensive health care, and paid training and time off - we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

The minimum qualifications for the Billing Chat Agent are:

  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Preferred qualifications

  • 1 year previous customer service experience

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

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