Spectrum Customer Service Jobs in Remote, OR (NOW HIRING)

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Bausch + Lomb is seeking a highly strategic and results-driven Manager, ECommerce Channel, US to lead the development, management, and expansion of our digital commerce ecosystem for US Vision Care. This role will play a pivotal part in shaping Bausch + Lomb's Vision Care contact lens business by optimizing digital sales channels, enhancing product visibility, and enabling a seamless customer experience across key e-commerce platforms. The Manager, E-Commerce Channel will blend commercial strategy, digital marketing expertise, analytics-driven decision-making, with strong cross-functional leadership. This position partners closely with Sales, Marketing, Pricing, Supply Chain, and Product teams to accelerate online growth and drive profitability. The role will report to the Senior Director, Strategic Pricing & Channel Management.

• Develop and execute the U.S. e-commerce strategy in partnership with Commercial leadership, aligned to brand and portfolio priorities.
• Identify, evaluate, and onboard new online marketplace and e-retail opportunities, including channel business cases and launch plans.
• Partner on negotiations and execution for pricing policy, promotions, contracts, and annual business planning.
• Manage account-level P&Ls (channel forecast, trade/promo investment planning, account-level profitability performance (sales, gross margin, and key drivers) with full revenue and profitability responsibility.
• Drive digital sales performance through continuous optimization of visibility, conversion, customer experience and optimize channel visibility.

• Own digital shelf excellence across platforms: oversee accurate SKU setup, catalog integrity, product content accuracy, and pricing/promo execution.
• Ensure consistent product availability and competitive in-stock performance across channels in partnership with Supply Chain and customer operations.
• Partner with Brand Marketing to optimize digital merchandising and product presentation and ensure content governance and compliance.
• Support the Strategic Pricing & Promotions team in designing and executing growth-driving campaigns.
• Drive search optimization and on-platform merchandising improvements (e.g. SEO/search, enhanced content and ratings/reviews levers).

• Build and maintain dashboards and reporting to monitor sales performance, pricing, forecasting, promo effectiveness, pricing adherence and marketplace KPIs.
• Prepare Deliver recurring reporting on account performance, trends, risks, and opportunities for internal and external stakeholders and translate data into actions that improve growth and profitability
• Conduct competitive and market analysis to identify risks/opportunities and inform strategic decision-making.
• Apply data-driven insights to refine channel programs and improve customer experience.

• Partner closely with Supply Chain to forecast demand, mitigate risk,  and maintain  strong service levels and inventory health.
• Collaborate with Finance, Legal/Compliance, Marketing, and Product teams to align execution of channel requirements.
• Lead resolution of operational issues, including chargebacks, logistics challenges, and compliance matters.
• Influence and lead cross-functional teams to deliver against channel goals.

• Bachelor's degree required; MBA or advanced degree preferred.
• 5+ years of experience in e-commerce, digital commerce marketing, key account management, or related commercial roles.
• Demonstrated success owning a channel plan and managing account performance (revenue, margin/profit drivers, promo investment).
• Experience in annual planning, contract negotiation, category management, trade strategy, and joint business planning.

• Strong analytical skills; experience with dashboards/BI tools and marketplace analytics suites.
• High digital fluency, including CRM and/or eComm platforms, sales and forecasting analytics tools, Microsoft Office 365, and sales databases.
• Strong financial acumen with the ability to interpret trends, quantify ROI and guide decision-making.

• Proven ability to lead and influence crossfunctional teams without direct authority.
• Strong executive communication and presentation skills; ability to translate insights into clear recommendations.
• Strong project management skills; ability to manage multiple workstreams with high accuracy.

• Ability to travel domestically up to 25%, including overnight travel.
• Coordinate multiple initiatives simultaneously while maintaining strong attention to detail. 
• This is a hybrid position with 3 or more days in Bridgewater, NJ office

Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office. While hybrid work is preferred, we are open to considering remote candidates who can accommodate periodic onsite presence or travel based on business requirements. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $110,000.00 and  $140,000.00.  The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.