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Spectrum Chat Jobs in Austin, TX (NOW HIRING)

Webhosting

Network Security Support Engineer

Austin, TX · On-site

$120 - $160/hr

... Spectrum and Rate Limiting to help customers. Responsibilities * Communicate with customers via chat, email, and phone * DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter ...

TIAA

Financial Consultant ll

Austin, TX · On-site

$72K - $95K/yr

  • Medical

  • Life

  • Retirement

... spectrum of TIAA products and services. This job covers institutions aligned to regional structures and offers financial planning advice via in person, phone and video chat to help clients accomplish ...

TIAA

Financial Consultant ll

Austin, TX · On-site

$72K - $95K/yr

  • Medical

  • Life

  • Retirement

... spectrum of TIAA products and services. This job covers institutions aligned to regional structures and offers financial planning advice via in person, phone and video chat to help clients accomplish ...

All JobsSpectrum Chat JobsSpectrum Chat Jobs in Austin, TX

Spectrum Chat information

See Austin, TX salary details

$8

$23

$45

How much do spectrum chat jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for spectrum chat in Austin, TX is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.92 and $31.84 per hour, depending on experience, location, and employer.

How do I become a Spectrum Chat customer service agent?

To become a Spectrum Chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or chat platforms. The hiring process often involves submitting an online application, completing assessments, and participating in interviews. Familiarity with Spectrum's products and services can be advantageous.

What are the key skills and qualifications needed to thrive in the Spectrum Chat position?

To excel as a Spectrum Chat Representative, you typically need excellent written communication skills, quick typing abilities, and a general knowledge of internet, television, or telecommunications services. Familiarity with customer relationship management (CRM) software, chat platforms, and sometimes prior certification in customer support or technical troubleshooting is beneficial. Strong problem-solving skills, patience, and the ability to handle multiple conversations simultaneously set top performers apart. These qualifications are crucial to provide efficient, accurate, and friendly customer support in a fast-paced, digital-first environment.

What is a Spectrum Chat?

A Spectrum Chat job typically involves providing customer support through online chat for Spectrum, a telecommunications company. Chat agents assist customers with billing inquiries, service issues, troubleshooting, and account management. This role requires strong typing skills, problem-solving abilities, and knowledge of Spectrum’s products and services. It’s a great position for individuals who prefer text-based communication over phone interactions.

What does a Spectrum Chat representative do?

A typical day as a Spectrum Chat Representative involves engaging with customers via online chat to resolve billing inquiries, technical issues, service changes, and general questions efficiently. You’ll often handle several chat conversations at once, work closely with team leads for escalated cases, and utilize company systems to access account or service information. Continuous learning is encouraged, as representatives frequently receive updates on new services and troubleshooting procedures. Collaboration with supervisors and other departments helps ensure a smooth resolution process and a positive customer experience. Successfully managing a fast-paced workload and providing friendly, accurate support can lead to opportunities for advancement within the customer care team.

What are popular job titles related to Spectrum Chat jobs in Austin, TX? For Spectrum Chat jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Spectrum Chat jobs in Austin, TX look for? The top searched job categories for Spectrum Chat jobs in Austin, TX are:
What cities near Austin, TX are hiring for Spectrum Chat jobs? Cities near Austin, TX with the most Spectrum Chat job openings:
Spectrum Chat jobs near you
Infographic showing various Spectrum Chat job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $49,816 per year, or $23.9 per hour.

Front Desk Receptionist - On Site (Full-Time with Benefits)

Spectrumam

West Lake Hills, TX • On-site

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Will you be our next Onsite Front Desk Administrator?
Are you highly organized, and able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you!
Who is SPECTRUM Association Management?
SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 17 years in a row. We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.
SPECTRUM Association Management has won the 17 Best Places to Work award because we care about helping achieve big things in life inside and outside of work.
What does it look like to be an employee at Spectrum Association Management?
-99% of employees believe in the company leadership and future success of the organization.
-96% of employees are proud to work here and love their coworkers!
-93% of employees have felt well supported by management through COVID-19.
General job information:
This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.
Essential Duties and Responsibilities
  • Welcome the Homeowner in the office Receive Homeowner payments
  • Handle walk-in billing questions
  • Transfer calls to appropriate parties
  • Responding to homeowners via Live Chat and Emails
  • Working extensively with Outlook, and software for recording correspondence
  • Conflict de-escalation and resolution with difficult or upset customers
  • Following up on outstanding issues
  • Talk face-to-face to explain situations or billing issues and provide billing support
  • Provide high-level customer service Internal and external emails
Job Requirements/Qualities:
  • Strong communication skills, both verbal and written
  • Ability to understand and carry out oral and written requests
  • Problem-solving skills and detail-oriented
  • Working knowledge of keyboard and software navigation
  • Ability to multitask and learn in a fast-paced environment
  • Customer service-minded with the ability to work as part of a team
  • Communicates professionally and accurately on the phone with homeowners
  • Contributes to a positive team environment
  • Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
  • Strong organization and follow-up
  • Maintains a calming demeanor during customer phone interaction and peak times
  • Anticipates the needs of our clients by continually evaluating the environment during interfacing
  • Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
  • SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
    We offer a comprehensive package that is more than just a paycheck
    • Recognized as Best Places to Work since 2007!
    • Fastest Growing Company - Fast Track 50 in 2020.
    • San Antonio-based homeowners' association management company.
    • Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
    • Work / Life balance.
    • 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
    • Forty paid hours per year for community service activities.
    • 11 Annual Paid Holidays.
    • Internal Learning and Development Management System.
    • The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
    • Free medical clinic in-house (in the San Antonio office - virtual appointments for other offices).
    • Well-structured career track plan with a 6-month review.

Schedule: Monday - Friday 8 AM- 5 PM
Pay Rate: $15/hr
Address: 901 South MoPac Expressway Barton Springs Building 1, Suite 300 Austin, TX 78746
Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position.
If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

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