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Spectrum Chat Jobs in Wisconsin (NOW HIRING)

Lead Conversion Manager

Milwaukee, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

... broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the ... Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat ...

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of services and products - we bring inspiration to the table. CUSTOMER SERVICE ... email, EDI, chat) ensuring timely delivery and follow up to customers, including daily ...

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of services and products - we bring inspiration to the table. Location: Pewaukee ... email, EDI, chat) ensuring timely delivery and follow up to customers, including daily ...

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of services and products - we bring inspiration to the table. Location: Pewaukee ... email, EDI, chat) ensuring timely delivery and follow up to customers, including daily ...

Lead Conversion Manager

Milwaukee, WI

  • Medical

  • Dental

  • Vision

  • Retirement

... broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the ... Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat ...

Senior Market Analyst

Milwaukee, WI · Hybrid

$101K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the ... Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat ...

Senior Market Analyst

Milwaukee, WI · On-site

$101K - $124K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the ... Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat ...

Senior Market Analyst

Kohler, WI · Hybrid

$104K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the ... Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat ...

Perfusionist - Perfusion Department

Green Bay, WI · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Chat with Dianne Xiong at dianne.xiong@emplifyhealth.org Bellin Health is in search of a highly ... Spectrum Quantum, along with Terumo disposables, Cardioquip heater/coolers, CDI 500, Epic EMR ...

Please do not reach out through our website's contact information (telephone, email, or web chat ... Our mission is to provide personalized legal support across a spectrum of services, including ...

Customer Success Administrative Coordinator

Pewaukee, WI · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of services and products - we bring inspiration to the table. Belong to the Boelter ... Proactive communication with internal and external vendors and installers via email, phone or chat ...

Customer Success Administrative Coordinator

Pewaukee, WI · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of services and products - we bring inspiration to the table. Belong to the Boelter ... Proactive communication with internal and external vendors and installers via email, phone or chat ...

Spectrum Chat information

See Wisconsin salary details

$8

$22

$42

How much do spectrum chat jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for spectrum chat in Wisconsin is $22.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.95 and $29.63 per hour, depending on experience, location, and employer.

How do I become a Spectrum Chat customer service agent?

To become a Spectrum Chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or chat platforms. The hiring process often involves submitting an online application, completing assessments, and participating in interviews. Familiarity with Spectrum's products and services can be advantageous.

What are the key skills and qualifications needed to thrive in the Spectrum Chat position?

To excel as a Spectrum Chat Representative, you typically need excellent written communication skills, quick typing abilities, and a general knowledge of internet, television, or telecommunications services. Familiarity with customer relationship management (CRM) software, chat platforms, and sometimes prior certification in customer support or technical troubleshooting is beneficial. Strong problem-solving skills, patience, and the ability to handle multiple conversations simultaneously set top performers apart. These qualifications are crucial to provide efficient, accurate, and friendly customer support in a fast-paced, digital-first environment.

What is a Spectrum Chat?

A Spectrum Chat job typically involves providing customer support through online chat for Spectrum, a telecommunications company. Chat agents assist customers with billing inquiries, service issues, troubleshooting, and account management. This role requires strong typing skills, problem-solving abilities, and knowledge of Spectrum’s products and services. It’s a great position for individuals who prefer text-based communication over phone interactions.

What does a Spectrum Chat representative do?

A typical day as a Spectrum Chat Representative involves engaging with customers via online chat to resolve billing inquiries, technical issues, service changes, and general questions efficiently. You’ll often handle several chat conversations at once, work closely with team leads for escalated cases, and utilize company systems to access account or service information. Continuous learning is encouraged, as representatives frequently receive updates on new services and troubleshooting procedures. Collaboration with supervisors and other departments helps ensure a smooth resolution process and a positive customer experience. Successfully managing a fast-paced workload and providing friendly, accurate support can lead to opportunities for advancement within the customer care team.

What are popular job titles related to Spectrum Chat jobs in Wisconsin?

For Spectrum Chat jobs in Wisconsin, the most frequently searched job titles are:

Infographic showing various Spectrum Chat job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $46,361 per year, or $22.3 per hour.

Lead Conversion Manager

Rehlko, LLC

Milwaukee, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago


Rehlko rating

6.0

Company rating: 6.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

440th of 489 rated machine equipment manufacturers


Job description

Why Work at Rehlko
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.
At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
  • Competitive compensation and benefits
  • Work-life flexibility
  • Recognition and rewards
  • Development and career opportunities
  • A safe and inclusive workplace

Why You Will Love this Job
Under the direction of the Director of Lead Conversion, the Lead Conversion Manager of Lead Conversion supports the reporting, optimization, planning and execution of residential lead conversion activities.
This role is responsible for building detailed reporting and analyses for each critical KPI in converting both Kohler Generator-based quote and service leads for dealers.
These lead conversion phases include lead submission, lead processing, lead qualification, lead quality, lead assignment, dealer processing and lead follow-up. From these analyses, the Lead Conversion Manager will work with the Director of Lead Conversion to identify efficiency opportunities and work cross-functionally with other departments to support new strategies and technologies to support these gaps.
Analytics & Reporting (approx. 50%): Track lead volume, speed-to-lead metrics, and lead quality across platforms (e.g., website, chat, forms, call center, AI conversations), individual lead channels, geographies and dealers. Create executive dashboards and reports on key KPIs and trends.
Insights & Strategy (20%): Analyze data to identify trends, bottlenecks, and opportunities for conversion optimization. Perform root cause analysis on performance drops and provide recommendations for improvements in marketing campaigns, processes, technology, communication or sales approaches.
Conversion Optimization (approx. 30%): Support projects and strategies to increase conversion rates through each phase of the sales and post-sale funnels.
Specific Responsibilities:
Report Development & Analysis
  • Develop key performance-based reports within SalesForce, PowerBI, GA4, Looker Studio and call tracking platforms for critical lead conversion KPIs
  • Work with data analyst teams to ensure data accuracy and integrity.
  • Conduct data hygiene checks and troubleshoot data flow or process issues.
  • Monitor and report performance metrics across lead ingestion channels (e.g. multiple website lead forms, call center, chat, MetaLeads, affiliates, etc.).
  • Develop reports to review lead response and conversion metrics by marketing channels (e.g. organic, paid search, Pmax, display, YouTube, Meta, etc.), geographies, and dealers
  • Identify opportunities for optimization and A/B testing to improve engagement and conversion.

Project Support & Planning
  • Partner with marketing, sales, product, and analytics teams on cross-channel initiatives and analysis.
  • Lead or support lead conversion projects through project definition, documentation, testing and execution
  • Determine data baselines and normalize datasets to assess pre and post project performance

Requirements:
  • Bachelor's degree in Business, Analytics or Marketing
  • 5+ years of lead conversion and report development experience
  • Minimum of 3-5 years of experience in report development and analysis
  • Proven track record of identifying and implementing conversion improvement activities
  • 2+ years hands-on experience GA4, PowerBI, SalesForce reporting, Looker Studio
  • 3-5 years' experience in B2C or business-to-dealer lead generation marketing
  • Strong analytical skills
  • Knowledge of IT project development, lifecycle and documentation
  • Strong attention to detail and ability to manage multiple concurrent tasks.

Preferred
  • 3-5 years' experience in home services lead generation.
  • Familiarity with AI-based lead qualification and booking tools.
  • Experience with customer lead-scoring models.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Important Notice: This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.
Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable for these locations.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose-Creating an energy resilient world for a better future-and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact EnergyJobs@rehlko.com. Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity - Seek, learn, share
Trust - Go farther together
Pace - Focus to go faster
Excellence - Find the win every day

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