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Spectrum Chat Jobs in Ohio (NOW HIRING)

OPOC.us

Part-Time Outbound Call Associate

Worthington, OH · Remote

$14.50 - $19.25/hr

Let's chat to see if our compensation plan is a fit for you! What We're Looking For Strong phone ... OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients ...

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Spectrum Chat information

See Ohio salary details

$8

$22

$42

How much do spectrum chat jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for spectrum chat in Ohio is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $12.96 and $29.66 per hour, depending on experience, location, and employer.

Does Spectrum have a chat option?

Spectrum offers a live chat support option for customer service inquiries, which is accessible through their website. This feature allows users to communicate with representatives for technical support, billing, and account questions in real-time.

How do I become a text chat agent?

To become a Spectrum Chat text chat agent, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Employers may require prior customer service experience and familiarity with chat platforms or CRM tools. Training is usually provided by the employer to familiarize new agents with company policies and procedures.

Is getting hired at Spectrum hard?

Getting hired at Spectrum can be competitive, as the company often receives many applications for customer service, technical, and sales roles. Candidates with relevant experience, good communication skills, and a strong work ethic tend to have better chances, and the hiring process may include interviews and background checks.

How to make 25 an hour online?

Spectrum Chat is a customer support role that can pay around $25 per hour, depending on experience and location. To achieve this rate, strong communication skills, familiarity with chat platforms, and relevant technical knowledge are beneficial. Many online support jobs offer flexible schedules and require basic computer proficiency.

What are the key skills and qualifications needed to thrive in the Spectrum Chat position, and why are they important?

To excel as a Spectrum Chat Representative, you typically need excellent written communication skills, quick typing abilities, and a general knowledge of internet, television, or telecommunications services. Familiarity with customer relationship management (CRM) software, chat platforms, and sometimes prior certification in customer support or technical troubleshooting is beneficial. Strong problem-solving skills, patience, and the ability to handle multiple conversations simultaneously set top performers apart. These qualifications are crucial to provide efficient, accurate, and friendly customer support in a fast-paced, digital-first environment.

What is a Spectrum Chat job?

A Spectrum Chat job typically involves providing customer support through online chat for Spectrum, a telecommunications company. Chat agents assist customers with billing inquiries, service issues, troubleshooting, and account management. This role requires strong typing skills, problem-solving abilities, and knowledge of Spectrum’s products and services. It’s a great position for individuals who prefer text-based communication over phone interactions.

What does a typical day look like for someone working as a Spectrum Chat Representative?

A typical day as a Spectrum Chat Representative involves engaging with customers via online chat to resolve billing inquiries, technical issues, service changes, and general questions efficiently. You’ll often handle several chat conversations at once, work closely with team leads for escalated cases, and utilize company systems to access account or service information. Continuous learning is encouraged, as representatives frequently receive updates on new services and troubleshooting procedures. Collaboration with supervisors and other departments helps ensure a smooth resolution process and a positive customer experience. Successfully managing a fast-paced workload and providing friendly, accurate support can lead to opportunities for advancement within the customer care team.

What are popular job titles related to Spectrum Chat jobs in Ohio? For Spectrum Chat jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Spectrum Chat jobs in Ohio look for? The top searched job categories for Spectrum Chat jobs in Ohio are:
Spectrum Chat jobs near you
Infographic showing various Spectrum Chat job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,411 per year, or $22.3 per hour.
Employer Services Sales & Support Representative

Employer Services Sales & Support Representative

Hometown Urgent Care

Dayton, OH • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About Us

Hometown Urgent Care & Occupational Health is Ohio's largest urgent care network with 33 clinics across the state. We provide affordable, accessible healthcare to Ohio families and businesses — Urgent Care, Primary Care, Wellness, Occupational Health, and more. Open 7 days a week. Trusted since 2006.

We provide various value driven services to Ohio employers. We are building an inbound sales team to convert incoming inquiries into sales and grow revenue through proactive upsell conversations.

Position Overview

We are looking for a persuasive, personable Employer Services Sales & Support Representative to be the first voice many employers, individuals, and employer referrals hear when they call or contact Hometown about our services. You will convert inbound leads into closed accounts/employer contracts, process requests, handle warm transfers from our outbound team, and proactively reach out to existing employers to offer upgrades and renewals.

This role is part sales, part customer success, and fully relationship driven.

Responsibilities

  1. Answer all inbound membership inquiries by phone, email, and chat — target response time under 2 hours for email, immediate for calls
  2. Convert inbound employer, individual, and broker-referred leads into closed accounts in a single consultative conversation when possible
  3. Process online inquiries and convert them into closed accounts, set up billing, send welcome materials.
  4. Accept and close warm transfers from the outbound virtual sales team
  5. Log all activity and interactions in CRM daily
  6. Achieve monthly enrollment targets
  7. Communicate employer benefits clearly and confidently
  8. Partner with the billing team to resolve billing or account issues that surface during sales conversations

Requirements

Qualifications

Required:

  1. 2+ years of inbound sales, inside sales, or customer-facing enrollment experience
  2. Track record of meeting or exceeding sales conversion or enrollment targets
  3. Experience explaining complex products simply to non-expert small business owners and individuals
  4. Experience with Zoho and the ability to learn in-house software systems
  5. Strong written communication for email and chat — professional and clear
  6. Eligibility to work in the United States

Preferred:

  1. Degree in any field
  2. Prior experience in sales, telecom, insurance, or employee benefits enrollment
  3. Background at Verizon Business, AT&T, Spectrum, AFLAC, Colonial Life, or a health insurance agency
  4. Familiarity with healthcare benefits, medical terminology, or health insurance concepts
  5. Experience handling objections and executing a consultative close — not just order-taking

Benefits

Compensation & Structure

  1. Base salary: 42,000-48,000 USD/year (based on experience) + Commission
  2. On-Target Earnings (OTE): $55,000+
  3. Full benefits package: health, dental, vision, 401(k) with employer match, paid time off

Why Join Hometown

  1. Stable W-2 employment with full benefits — not a 1099 grind
  2. Company offering services you can be proud of
  3. Supportive, close-knit team — you will work directly alongside the Sales Director and have a real voice in how the program grows