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Spectrum Chat Jobs in Ohio (NOW HIRING)

OPOC.us

Part-Time Outbound Call Associate

Worthington, OH · Remote

$14.50 - $19.25/hr

  • Life

  • Retirement

Let's chat to see if our compensation plan is a fit for you! What We're Looking For Strong phone ... OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients ...

Genesis10

Customer Service Representative - Onsite

Columbus, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Interact with customers via telephone, email, or online chat to provide support and information on ... spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If ...

TIAA

Financial Consultant

Columbus, OH

$72K - $95K/yr

  • Medical

  • Life

  • Retirement

... spectrum of TIAA products and services. This job covers institutions aligned to regional structures and offers financial planning advice via in person, phone and video chat to help clients accomplish ...

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All JobsSpectrum Chat JobsSpectrum Chat Jobs in Ohio

Spectrum Chat information

See Ohio salary details

$8

$22

$42

How much do spectrum chat jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for spectrum chat in Ohio is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $12.96 and $29.66 per hour, depending on experience, location, and employer.

How do I become a Spectrum Chat customer service agent?

To become a Spectrum Chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or chat platforms. The hiring process often involves submitting an online application, completing assessments, and participating in interviews. Familiarity with Spectrum's products and services can be advantageous.

What are the key skills and qualifications needed to thrive in the Spectrum Chat position?

To excel as a Spectrum Chat Representative, you typically need excellent written communication skills, quick typing abilities, and a general knowledge of internet, television, or telecommunications services. Familiarity with customer relationship management (CRM) software, chat platforms, and sometimes prior certification in customer support or technical troubleshooting is beneficial. Strong problem-solving skills, patience, and the ability to handle multiple conversations simultaneously set top performers apart. These qualifications are crucial to provide efficient, accurate, and friendly customer support in a fast-paced, digital-first environment.

What is a Spectrum Chat?

A Spectrum Chat job typically involves providing customer support through online chat for Spectrum, a telecommunications company. Chat agents assist customers with billing inquiries, service issues, troubleshooting, and account management. This role requires strong typing skills, problem-solving abilities, and knowledge of Spectrum’s products and services. It’s a great position for individuals who prefer text-based communication over phone interactions.

What does a Spectrum Chat representative do?

A typical day as a Spectrum Chat Representative involves engaging with customers via online chat to resolve billing inquiries, technical issues, service changes, and general questions efficiently. You’ll often handle several chat conversations at once, work closely with team leads for escalated cases, and utilize company systems to access account or service information. Continuous learning is encouraged, as representatives frequently receive updates on new services and troubleshooting procedures. Collaboration with supervisors and other departments helps ensure a smooth resolution process and a positive customer experience. Successfully managing a fast-paced workload and providing friendly, accurate support can lead to opportunities for advancement within the customer care team.

What are popular job titles related to Spectrum Chat jobs in Ohio?

For Spectrum Chat jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Spectrum Chat jobs in Ohio look for?

The top searched job categories for Spectrum Chat jobs in Ohio are:

Spectrum Chat jobs near you
Infographic showing various Spectrum Chat job openings in Ohio as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $46,411 per year, or $22.3 per hour.

Employer Services Sales & Support Representative

Hometown Urgent Care

Dayton, OH • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

About Us

Hometown Urgent Care & Occupational Health is Ohio's largest urgent care network with 33 clinics across the state. We provide affordable, accessible healthcare to Ohio families and businesses — Urgent Care, Primary Care, Wellness, Occupational Health, and more. Open 7 days a week. Trusted since 2006.

We provide various value driven services to Ohio employers. We are building an inbound sales team to convert incoming inquiries into sales and grow revenue through proactive upsell conversations.

Position Overview

We are looking for a persuasive, personable Employer Services Sales & Support Representative to be the first voice many employers, individuals, and employer referrals hear when they call or contact Hometown about our services. You will convert inbound leads into closed accounts/employer contracts, process requests, handle warm transfers from our outbound team, and proactively reach out to existing employers to offer upgrades and renewals.

This role is part sales, part customer success, and fully relationship driven.

Responsibilities

  1. Answer all inbound membership inquiries by phone, email, and chat — target response time under 2 hours for email, immediate for calls
  2. Convert inbound employer, individual, and broker-referred leads into closed accounts in a single consultative conversation when possible
  3. Process online inquiries and convert them into closed accounts, set up billing, send welcome materials.
  4. Accept and close warm transfers from the outbound virtual sales team
  5. Log all activity and interactions in CRM daily
  6. Achieve monthly enrollment targets
  7. Communicate employer benefits clearly and confidently
  8. Partner with the billing team to resolve billing or account issues that surface during sales conversations

Requirements

Qualifications

Required:

  1. 2+ years of inbound sales, inside sales, or customer-facing enrollment experience
  2. Track record of meeting or exceeding sales conversion or enrollment targets
  3. Experience explaining complex products simply to non-expert small business owners and individuals
  4. Experience with Zoho and the ability to learn in-house software systems
  5. Strong written communication for email and chat — professional and clear
  6. Eligibility to work in the United States

Preferred:

  1. Degree in any field
  2. Prior experience in sales, telecom, insurance, or employee benefits enrollment
  3. Background at Verizon Business, AT&T, Spectrum, AFLAC, Colonial Life, or a health insurance agency
  4. Familiarity with healthcare benefits, medical terminology, or health insurance concepts
  5. Experience handling objections and executing a consultative close — not just order-taking

Benefits

Compensation & Structure

  1. Base salary: 42,000-48,000 USD/year (based on experience) + Commission
  2. On-Target Earnings (OTE): $55,000+
  3. Full benefits package: health, dental, vision, 401(k) with employer match, paid time off

Why Join Hometown

  1. Stable W-2 employment with full benefits — not a 1099 grind
  2. Company offering services you can be proud of
  3. Supportive, close-knit team — you will work directly alongside the Sales Director and have a real voice in how the program grows