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Spanish Quality Manager Jobs in Silver Spring, MD

The Goddard School

Spanish Teacher

Bethesda, MD

A Spanish Teacher at The Goddard School ® is responsible for establishing and maintaining a safe ... Manage classrooms according to GSI QA Standards Maintain professional commitment * Promote GSI ...

The Goddard School

Spanish Teacher

Bethesda, MD · On-site

A Spanish Teacher at The Goddard School ® is responsible for establishing and maintaining a safe ... Manage classrooms according to GSI QA Standards Maintain professional commitment * Promote GSI ...

The Goddard School

Spanish Teacher

Bethesda, MD

A Spanish Teacher at The Goddard School ® is responsible for establishing and maintaining a safe ... Manage classrooms according to GSI QA Standards Maintain professional commitment * Promote GSI ...

The Goddard School

Spanish Teacher

Bethesda, MD

A Spanish Teacher at The Goddard School ® is responsible for establishing and maintaining a safe ... Manage classrooms according to GSI QA Standards Maintain professional commitment * Promote GSI ...

Holly Poultry

Be Seen First

Quality Assurance Manager - Production

Baltimore, MD · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Key Responsibilities: · Lead and manage the QA team to ensure consistent execution of quality and ... Spanish) are a plus. · Candidate must successfully pass post-offer/pre-employment drug and ...

Ag

Certifying Staff Quality Management Inspector

Dulles, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Transparencia en el Pago No Discriminacion(Spanish) Airbus Commercial Aircraft is looking for a Certifying Staff Quality Management Inspector to join our team based in Sterling, VA (near Dulles ...

Airbus

Certifying Staff Quality Management Inspector

Dulles, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Transparencia en el Pago No Discriminacion (Spanish) Airbus Commercial Aircraft is looking for a Certifying Staff Quality Management Inspector to join our team based in Sterling, VA (near Dulles ...

CTC Group

Spanish Linguist

Reston, VA · On-site

$140K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is ideal for experienced linguists who can provide high-quality translation ... Desired experience includes monitoring, terminology management, writing reports, counter ...

CTC Group

Spanish Linguist

Reston, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is ideal for experienced linguists who can provide high-quality translation ... Desired experience includes monitoring, terminology management, writing reports, counter ...

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Showing results 1-20

All JobsSpanish Quality JobsSpanish Quality Manager JobsSpanish Quality Manager Jobs in Silver Spring, MD

Spanish Quality Manager information

See Silver Spring, MD salary details

$24.8K

$89.1K

$163.3K

How much do spanish quality manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for spanish quality manager in Silver Spring, MD is $89,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $140,600.00 per year, depending on experience, location, and employer.

What is a Spanish quality manager?

A Spanish Quality Manager is a professional responsible for overseeing and ensuring the quality of products, services, or processes within an organization that operates in Spanish-speaking regions or deals with Spanish-language products. Their main duties include developing quality standards, conducting audits, managing compliance with regulations, and leading continuous improvement initiatives. They may also coordinate with international teams to ensure consistency and address language-specific quality concerns. Strong communication skills in both Spanish and English are often required, as well as expertise in quality management systems such as ISO 9001.

What skills and qualifications are needed to thrive as a Spanish quality manager?

To thrive as a Spanish Quality Manager, you need expertise in quality management systems, a relevant bachelor's degree, and fluency in both Spanish and English. Familiarity with ISO standards, audit tools, and quality management software like SAP or QMS platforms is typically required, along with certifications such as ISO 9001 Lead Auditor. Strong leadership, analytical thinking, and effective cross-cultural communication are essential soft skills for guiding teams and ensuring compliance. These skills and qualifications are vital to maintain high-quality standards, foster continuous improvement, and facilitate effective collaboration in Spanish-speaking business environments.

How does a Spanish quality manager collaborate with cross-functional teams to ensure compliance with local and international quality standards?

A Spanish Quality Manager often works closely with departments such as production, procurement, and regulatory affairs to make sure that all processes align with both Spanish and international quality standards like ISO 9001. This collaboration usually involves regular meetings, joint audits, and knowledge-sharing sessions to address potential compliance gaps. The role also requires effective communication in both Spanish and sometimes English to coordinate with global teams, suppliers, and clients. Establishing clear protocols and fostering a culture of continuous improvement are key to meeting diverse quality requirements.

What is the difference between Spanish Quality Manager vs Spanish Quality Supervisor?

AspectSpanish Quality ManagerSpanish Quality Supervisor
ResponsibilitiesOversees quality assurance processes, manages teams, develops quality strategiesMonitors daily quality checks, enforces standards, reports issues
Required CredentialsQuality management certifications, experience in quality systemsBasic quality training, on-the-job experience
Work EnvironmentStrategic planning, team leadership, cross-department collaborationSupervisory tasks, direct oversight of quality checks

The Spanish Quality Manager focuses on strategic quality management and team leadership, while the Spanish Quality Supervisor handles daily quality inspections and enforcement. Both roles require quality-related credentials, but the manager's role is more strategic and supervisory, whereas the supervisor's role is more operational and task-oriented.

What are popular job titles related to Spanish Quality Manager jobs in Silver Spring, MD?

For Spanish Quality Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Spanish Quality Manager jobs in Silver Spring, MD look for?

The top searched job categories for Spanish Quality Manager jobs in Silver Spring, MD are:

Spanish Quality Manager jobs near you
Infographic showing various Spanish Quality Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $89,070 per year, or $42.8 per hour.

Quality Management Specialist (Call Center) - Spanish Speaking

WSSC Water

Laurel, MD • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Information
Functional Title Quality Management Specialist (Call Center) - Spanish Speaking Recruitment Category Type Standard Functional Category Customer Service Grade GS.14 FLSA Status Exempt Requisition Number 26-0226 Number of Vacancies 1 Job Level Non-Management Job Code N/A Job Description Summary Organization Name Performance & Productivity Reports to Section Manager, Customer Service Training and Quality Management Full or Part Time Full Time If Part Time how many hours per week Regular or Temporary Regular Position End Date (if temporary) Work Schedule
Monday to Friday 8:00 a.m. to 5:00 p.m.
Position Location Laurel
Position Summary Information
General Summary
The Quality Management Specialist is responsible for designing/updating, monitoring, reporting and maintaining the customer service division's quality management program. This position is responsible for collaborating with the appropriate staff and partners to drive continuous improvement in the customer service division.
Essential Functions
  • Designs, updates and/or maintains the quality monitoring program evaluating the quality of services provided across the customer service department's functions
  • Develops, updates and/or maintains the department's quality management (QM) policies & procedures
  • Conducts internal audits to measure and assure adherence to established quality assurance standards
  • Analyzes trends and recommends enhancements to support short and long-term changes in business needs
  • Assists with the development and adoption of metrics for the functional areas
  • Monitors, evaluates and certifies staff on the quality of call handling and other channel/functions based on established standards, procedures, and requirements
  • Creates, maintains and leads training in quality management (QM) processes and standards for all levels of staff and vendors
  • Cultivates and disseminates knowledge of quality management best practices
  • Identifies individual quality and productivity performance issues requiring refresher training and/or specialized coaching
  • Leads calibration sessions and other quality related meetings to ensure equity-based assessments, provide quality updates, training, etc.
  • Produces standard and ad hoc reports such as performance detailed statistical analysis, graphs, charts, etc. at an individual, division, section and department level
  • Serves as liaison between the customer service department and other WSSC Water departments to stay abreast of activities and events that may impact quality
  • Designs and/or implement strategic initiatives to maintain high quality outcomes
  • Works with training staff and supervisors to address training needs resulting from quality monitoring and/or through other performance assessment methodologies/tools
Other Functions
  • Serve as the lead for quality initiatives across the department
  • Serves as subject matter expert on system's implementation/enhancements projects
  • May manage support staff/interns
  • Provides input, content and/or facilitates sessions to enhance staff training programs
  • Participates in meetings and on teams to help continuously enhance staff skill and operational performance that result in world-class customer experiences
  • Assists with and/or provides back up support to workforce management staff
  • Participates in employee engagement initiatives
  • Performs other related duties as required
Work Environment And Physical Demands
Work is performed in a business casual office environment.
Required Knowledge, Skills, And Abilities
  • Demonstrated understanding of quality assurance methods, techniques, and technology tools in a contract center environment
  • Strong quantitative, analytical and technical aptitude skills
  • Well versed in best practices in the quality management field such as data-driven quality management tools and techniques and customer satisfaction life-cycle
  • Ability to analyze statistics and use statistical applications to make recommendations for improvements
  • Ability to proactively find and define problems, understand business impact, identify solutions and make/implement recommendations for corrective action
  • Proficient in importing data for use in report software, spreadsheets, graphs, and flow charts
  • Proficient in using Microsoft applications; Excel, PowerPoint and Word
  • Ability to analyze and organize complex information and assimilate new information and ideas quickly
  • Ability to work in a high-volume/fast-paced environment, multi-task, meet multiple deadlines and handle pressure with tact and poise
  • Knowledge of contact center quality management and training in a multi-channel environment
  • Ability to be innovative and creative, and work collaboratively, independently, establish priorities and demonstrate good judgment
  • Excellent verbal and written skills to effectively, accurately and concisely convey thoughts and concepts, and tailor information to target audiences
  • Excellent interpersonal and relationship building skills within a diverse environment
Minimum Education, Experience Requirements
  • Bachelor's degree in statistics, business or a related field
  • 4+ years' experience in a senior analyst quality management role
  • 1 year experience using quality monitoring software
  • Ability to communicate in Spanish with Spanish-speaking customers and stakeholders

OR
  • High school diploma or equivalent
  • 8+ years' experience in a senior analyst quality management role
  • 1+ year experience using quality monitoring software
  • Ability to communicate in Spanish with Spanish-speaking customers and stakeholders

Additional Requirements
Additional years experience preferred.
Preferences
  • Supervisory experience
  • Experience working with legacy and/or cloud based systems such as CSIS, MMIS, PPIS, GIS, CC&B, Issue Trakr, Customer Connect, etc.
  • Quality management and/or Training experience in a contact center environment
Salary $84,214 - $145-095
Posting Detail Information
EEO Statement
WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us atada@wsscwater.com
Close Date 08/10/2026 Open Until Filled No Special Instructions to Applicants Additional Information
All applicants selected will be subject to drug screening and a background check/verification.
Eligible applicants will be reviewed for consideration after 8/11/26.

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