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Spa Reception Jobs in Washington (NOW HIRING)

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity ...

Career Site

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity ...

Career Site

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location : MGM National Harbor Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the ...

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location : MGM National Harbor Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the ...

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity ...

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location : MGM National Harbor Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the ...

Arch Amenities Group

Spa Reception

Herndon, VA · On-site

$13.75 - $17.25/hr

The Spa Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist ...

Arch Amenities Group

Spa Reception

Herndon, VA · On-site

$14 - $17.25/hr

Spa Receptionist Worldgate Athletic Club & Spa, and Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist for a full service Spa in Herndon, VA. The ...

Career Site

Spa Reception

Herndon, VA

$13.75 - $17.25/hr

The Spa Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist ...

Arch Amenities Group

Spa Reception

Herndon, VA · On-site

$13.75 - $17.25/hr

The Spa Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist ...

Arch Amenities Group

Spa Reception Lead

Oxon Hill, MD · On-site

$16.25 - $21.50/hr

Spa Reception Lead Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location: National Harbor MGM Spa & Salon Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities ...

Career Site

Spa Reception Lead

Oxon Hill, MD · On-site

$16.25 - $21.50/hr

Spa Reception Lead Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location: National Harbor MGM Spa & Salon Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities ...

Arch Amenities Group

Spa Reception Lead

Oxon Hill, MD · On-site

$16.25 - $21.50/hr

Spa Reception Lead Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location: National Harbor MGM Spa & Salon Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities ...

Arch Amenities Group

Spa Reception Lead

Oxon Hill, MD

$16.25 - $21.50/hr

Spa Reception Lead Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location: National Harbor MGM Spa & Salon Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities ...

Schulte

Spa Receptionist - Hotel Washington

Washington, DC · On-site

$17 - $21.75/hr

Promote and upsell spa services, packages, and retail products to enhance the guest experience. * Assist with maintaining cleanliness and organization in the reception and retail areas. * Coordinate ...

Schulte

Spa Receptionist - Hotel Washington

Washington, DC · On-site

$17 - $21.75/hr

Promote and upsell spa services, packages, and retail products to enhance the guest experience. * Assist with maintaining cleanliness and organization in the reception and retail areas. * Coordinate ...

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Spa Reception information

What does a spa receptionist do?

A Spa Receptionist is responsible for greeting clients, managing appointments, and providing information about spa services. They handle phone calls, check-in and check-out guests, and process payments. Additionally, they help maintain a calm and welcoming environment, assist with administrative tasks, and ensure clients have a positive experience from arrival to departure.

What are the key skills and qualifications needed to thrive as a spa receptionist, and why are they important?

To thrive as a Spa Receptionist, you need strong customer service skills, organizational abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with booking software, point-of-sale (POS) systems, and phone systems is typically required. Exceptional communication, professionalism, and the ability to multitask help create a welcoming atmosphere and efficiently handle client needs. These skills ensure smooth spa operations, high client satisfaction, and effective management of appointments and inquiries.

What are some common challenges faced by spa receptionists, and how can they be managed effectively?

Spa receptionists often face challenges such as managing multiple client bookings, handling last-minute schedule changes, and balancing front desk duties with providing excellent customer service. Staying organized with digital booking systems and maintaining clear communication with both clients and therapists helps ensure a smooth workflow. Developing strong multitasking and conflict-resolution skills also enables spa receptionists to efficiently handle busy periods and resolve any client concerns in a professional manner.

What is the difference between Spa Reception vs Spa Therapist?

AspectSpa ReceptionSpa Therapist
CredentialsBasic customer service skills, sometimes certification in hospitality or receptionBeauty or massage therapy certifications, licenses depending on services offered
Work EnvironmentFront desk, reception area, customer service focusTreatment rooms, hands-on service environment
Employer & Industry UsageSpas, wellness centers, hotelsSpas, wellness centers, resorts
Common Search & Comparison IntentUnderstanding customer service roles in spasDetails about therapy services and skills

While Spa Receptionists handle guest check-ins, bookings, and customer service, Spa Therapists focus on providing treatments like massages and facials. Both roles are essential in a spa setting but differ in responsibilities, skills, and certifications.

How to get a job as a spa receptionist?

To become a spa receptionist, candidates typically need a high school diploma or equivalent and strong customer service skills. Previous experience in hospitality or administrative roles can be beneficial, and familiarity with booking software or point-of-sale systems is often preferred. Good communication, organization, and a professional appearance are important for success in this role.

Is being a spa reception at a spa hard?

Being a spa receptionist involves managing customer check-ins, scheduling appointments, and providing excellent customer service, which requires good communication and organizational skills. The job can be physically demanding due to long hours on your feet and handling multiple tasks simultaneously, but it generally does not require specialized technical skills. The difficulty level varies depending on the spa's size and customer volume.

What do you do as a spa reception?

A spa receptionist is responsible for greeting clients, scheduling appointments, managing bookings, and handling payments. They also provide information about services, maintain the reception area, and ensure a smooth check-in and check-out process, often using booking software. Good communication and customer service skills are essential for this role.
Spa Reception jobs near you
Infographic showing various Spa Reception job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 3% Temporary, and 5% Contract. Highlights an 94% Physical, and 6% Remote job distribution.

Spa Reception

Oxon Hill, MD • On-site

Arch Amenities Group
Fitness and Sports Centers • 1 - 5K employees
Learn more about Arch Amenities Groupexternal

$13.75 - $17/hr

Part-time

Re-posted 8 days ago

Arch Amenities Group rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Spa Reception
Department: Spa
Reports to: Spa Director
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.
Key Responsibilities:
  • Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Participates in the Manager on Duty (MOD) schedule, if applicable.
  • Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
  • Ensures proper coverage when it's necessary to leave the area.
  • Keeps area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift.
  • Maintains and updates staff communication books.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs.
  • Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money.
  • Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
  • Additional duties as assigned.

Qualifications:
  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Essential Function
Seldom
Occasionally
Frequently
Stationary Position -- Sitting or Standing
X
Active Position -- Walking, jogging, running
X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
X
Climb/Balance -- Stairs, ladders, ropes, equipment, beams
X
Stoop/kneel/crouch or crawl -- Position self, move
X
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
X
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

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