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Spa Front Desk Manager Jobs in Tennessee (NOW HIRING)

White Lodging Services Corp

Front Desk Manager

Nashville, TN · On-site

$16.50 - $21.25/hr

We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality ...

White Lodging Careers

Front Desk Manager

Nashville, TN · On-site

$16.50 - $21.25/hr

We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality ...

FirstService Residential

Front Desk Manager

Nashville, TN · On-site

$27 - $29/hr

Oversees and schedules all Front Desk staff for building. * Maintains schedules and timesheets/cards for payroll purposes. * Keeps track of activity logs, incident reports for the Manager's review.

Makeready LLC

Spa Supervisor

Nashville, TN · On-site

$40K - $54K/yr

... managing appointments, answering phones, communicating with guests, supporting service recovery, and assisting with the daily needs of the Spa front desk. At The Joseph, we look for individuals who ...

Marriott

Overnight Front Desk Manager

Nashville, TN · On-site

$16.50 - $21.25/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

New

Westgate Resorts

Front Desk Supervisor

Gatlinburg, TN · On-site

$16.25 - $21/hr

... Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing ... Serve as Manager on Duty in the absence of the Director and Front Office Manager * Greet, register ...

Westgate Resorts

Front Desk Supervisor

Gatlinburg, TN · On-site

$16.25 - $21/hr

... Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing ... Serve as Manager on Duty in the absence of the Director and Front Office Manager * Greet, register ...

Westgate Resorts

Front Desk Supervisor

Gatlinburg, TN · On-site

$16.25 - $21/hr

... Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing ... Serve as Manager on Duty in the absence of the Director and Front Office Manager * Greet, register ...

HILTON MEMPHIS

Front Desk Agent

Memphis, TN

$15/hr

Front Desk Manager FLSA Status: Non-Exempt Summary: Accommodate guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records ...

Linchris Hotel Corporation

Front Desk Agent

Memphis, TN · On-site

$15/hr

Front Desk Manager FLSA Status: Non-Exempt Summary: Accommodate guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records ...

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Spa Front Desk Manager information

What are the responsibilities of a spa front desk manager?

A Spa Front Desk Manager oversees the daily operations of the spa's reception area, ensuring exceptional customer service for all clients. Their duties typically include managing reservations, responding to customer inquiries, supervising front desk staff, handling billing and payments, and maintaining records. They also coordinate with therapists and other spa personnel to ensure smooth scheduling and address any client concerns. Strong organizational and communication skills are essential for this role.

How does a spa front desk manager typically collaborate with therapists and other spa staff to ensure a seamless guest experience?

As a Spa Front Desk Manager, you play a vital role in coordinating communication between the front desk, therapists, and other spa staff. You'll be responsible for managing scheduling, addressing guest requests or concerns, and ensuring that each guest's experience is personalized and smooth from arrival to departure. Regular team meetings, clear communication protocols, and proactive problem-solving are key aspects of the collaboration process. This teamwork helps maintain high service standards and fosters a positive, efficient work environment.

What are the key skills and qualifications needed to thrive as a spa front desk manager, and why are they important?

A Spa Front Desk Manager should possess strong customer service skills, organizational abilities, and experience in hospitality or spa management, often supported by an associate's or bachelor's degree in hospitality or business. Familiarity with spa booking software, point-of-sale systems, and reservation management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in creating a welcoming environment and efficiently leading front desk staff. These competencies ensure smooth spa operations, high client satisfaction, and effective team management, all critical for business success.

What is the difference between Spa Front Desk Manager vs Spa Receptionist?

AspectSpa Front Desk ManagerSpa Receptionist
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and coordinates bookingsGreets guests, schedules appointments, answers phones, and provides basic customer service
Required SkillsCustomer service, leadership, organization, and multitaskingCustomer service, communication, and basic computer skills
CertificationsOften requires experience in hospitality or spa management; certifications are a plusTypically no formal certifications required
Work EnvironmentSpa reception area, managerial settingSpa reception area, front-line customer service

The Spa Front Desk Manager and Spa Receptionist roles both operate in spa front desk environments, but the manager oversees staff and operations, while the receptionist handles guest interactions and scheduling. The manager position generally requires more experience and leadership skills, whereas the receptionist role focuses on customer service and administrative tasks.

What is the job description of a spa front desk manager?

A spa front desk manager oversees daily operations at the reception area, manages staff schedules, handles guest check-ins and check-outs, and ensures excellent customer service. They also coordinate appointments, process payments, maintain reservations, and address guest concerns, often using booking software. Strong communication, organizational skills, and knowledge of spa services are essential for this role.

What cities in Tennessee are hiring for Spa Front Desk Manager jobs?

Cities in Tennessee with the most Spa Front Desk Manager job openings:

Spa Front Desk Manager jobs near you

Front Desk Manager

White Lodging Services Corp

Nashville, TN • On-site

$16.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

34th of 109 rated hotels

Job description

Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front - someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could. With multiple hotel properties in each market, your next promotion is always within reach.
Responsibilities:
What You'll Do
  • Lead all daily shift operations of the hotel Front Office department - managing front desk workflow, guest service standards, and team performance across every shift
  • Provide hands-on leadership, associate training, and shift flow management - coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
  • Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office team
  • Serve as a guest service ambassador for the hotel - modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
  • Perform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling

What You'll Bring
  • Prior hotel front office leadership or supervisory experience - preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred
  • A genuine passion for guest service and a positive, solutions-oriented attitude - you set the tone for your team and your guests on every shift
  • A proven commitment to developing and coaching hotel front desk associates - you create the environment your team needs to thrive, grow, and build long-term hospitality careers
  • Strong creative problem-solving skills with the ability to execute operational strategies and consistently deliver results in a fast-paced hotel front office environment
  • Familiarity with hotel property management systems (PMS) and front office operations software - experience with brand-specific systems a plus

Other information:
What You Can Look Forward To
  • Benefits - starting day 1
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Paid parental leave
  • DailyPay - get paid when you need it
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Paid time off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited employee referral bonuses
  • Advanced scheduling with easy shift swapping via our app
  • Leadership development & tuition reimbursement
  • Discounts on hotel rooms, dining, and travel
  • Growth opportunities across multiple hotel properties in your market

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.

What White Lodging employees say

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