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Spa Front Desk Manager Jobs in Arizona (NOW HIRING)

Hilton Grand Vacations

Spa Front Desk Coordinator

Peoria, AZ

$15 - $19.50/hr

As a Part-Time Spa Front Desk Coordinator at Cibola Vista Resort and Spa in Peoria, AZ you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service ...

New

Altitude Trampoline Park

Front Desk

Gilbert, AZ

$15.25 - $19.75/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Altitude Trampoline Park

Front Desk

Phoenix, AZ

$16.75 - $21.75/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Omni Hotels & Resorts

Front Desk Agent - FT

Tucson, AZ · On-site

$13.50 - $17/hr

The Omni Tucson National Resort & Spa's associates enjoy an exciting work environment ... guests, management and co-workers, both in person and by telephone * Ability to accurately and ...

Miraval Arizona Resort and Spa

Spa Supervisor

Tucson, AZ · On-site

$39K - $52K/yr

... Managing guest experiences for success • Leading by example of efficiency, service, cleanliness and sanitation for the spa front desk colleagues, spa locker attendants, and spa coordinator team • ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17 - $22/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$56K - $70K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$61K - $78K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ

$17.50 - $22/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

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Spa Front Desk Manager information

What are the responsibilities of a spa front desk manager?

A Spa Front Desk Manager oversees the daily operations of the spa's reception area, ensuring exceptional customer service for all clients. Their duties typically include managing reservations, responding to customer inquiries, supervising front desk staff, handling billing and payments, and maintaining records. They also coordinate with therapists and other spa personnel to ensure smooth scheduling and address any client concerns. Strong organizational and communication skills are essential for this role.

How does a spa front desk manager typically collaborate with therapists and other spa staff to ensure a seamless guest experience?

As a Spa Front Desk Manager, you play a vital role in coordinating communication between the front desk, therapists, and other spa staff. You'll be responsible for managing scheduling, addressing guest requests or concerns, and ensuring that each guest's experience is personalized and smooth from arrival to departure. Regular team meetings, clear communication protocols, and proactive problem-solving are key aspects of the collaboration process. This teamwork helps maintain high service standards and fosters a positive, efficient work environment.

What are the key skills and qualifications needed to thrive as a spa front desk manager, and why are they important?

A Spa Front Desk Manager should possess strong customer service skills, organizational abilities, and experience in hospitality or spa management, often supported by an associate's or bachelor's degree in hospitality or business. Familiarity with spa booking software, point-of-sale systems, and reservation management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in creating a welcoming environment and efficiently leading front desk staff. These competencies ensure smooth spa operations, high client satisfaction, and effective team management, all critical for business success.

What is the difference between Spa Front Desk Manager vs Spa Receptionist?

AspectSpa Front Desk ManagerSpa Receptionist
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and coordinates bookingsGreets guests, schedules appointments, answers phones, and provides basic customer service
Required SkillsCustomer service, leadership, organization, and multitaskingCustomer service, communication, and basic computer skills
CertificationsOften requires experience in hospitality or spa management; certifications are a plusTypically no formal certifications required
Work EnvironmentSpa reception area, managerial settingSpa reception area, front-line customer service

The Spa Front Desk Manager and Spa Receptionist roles both operate in spa front desk environments, but the manager oversees staff and operations, while the receptionist handles guest interactions and scheduling. The manager position generally requires more experience and leadership skills, whereas the receptionist role focuses on customer service and administrative tasks.

What is the job description of a spa front desk manager?

A spa front desk manager oversees daily operations at the reception area, manages staff schedules, handles guest check-ins and check-outs, and ensures excellent customer service. They also coordinate appointments, process payments, maintain reservations, and address guest concerns, often using booking software. Strong communication, organizational skills, and knowledge of spa services are essential for this role.

What cities in Arizona are hiring for Spa Front Desk Manager jobs?

Cities in Arizona with the most Spa Front Desk Manager job openings:

Spa Front Desk Manager jobs near you

Spa Front Desk Coordinator

Hilton Grand Vacations

Peoria, AZ

$15 - $19.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

9th of 21 rated holiday rentals

Job description

As a Part-Time Spa Front Desk Coordinator at Cibola Vista Resort and Spa in Peoria, AZ you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.
Extraordinary People, Exceptional Benefits:
  • Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
  • Recognition Programs and Rewards
  • Travel Discounts Program
  • Outstanding Paid Vacation Program and Paid Sick Days
  • Employee Assistance Program that supports your physical and mental wellbeing
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Employee Stock purchase program
  • Numerous learning and advancement opportunities
  • And more!
     
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members! 
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 Responsibilities include: 
  • Perform daily opening, closing and/or mid-shift procedures based on scheduled shift.
  • Actively welcome guests with a smile and enthusiasm!
  • Have a thorough comprehension of Spa services, hours of operation, facility offerings, etc.
  • Provide guests with information regarding Spa services (i.e. all types of services offered and products sold).
  • Book, alter, and recap services to guests and input detailed notes in spa digital system covered in training.
  • Checks guests in for appointments and services and escort guests to locker room while informing them of the spa amenity offerings.
  • Accurately handle guests transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc., following cash handling and department policies and procedures as dictated by the Spa and HGV.
  • Represent our Spa in a positive manner both by verbal communication and actions and exercise proper phone etiquette with integrity.
 
What are we looking for?
  • Must have basic computer skills
  • Have the ability to work any day of the week and any shift, including weekends and holidays
  • Previous customer service experience required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Strong hospitality or spa experience and knowledge of spa computer system experience preferred
  • 1+ years of guest service experience desired

What Hilton Grand Vacations employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hilton Grand Vacations

Sourced by ZipRecruiter

Hilton Grand Vacations Inc. (HGV) is based in Orlando, Florida, and operates in the hospitality industry, specifically in the sector of vacation ownership. The company is committed to providing high quality, professionally managed, and flexible vacation ownership options to its customers. Hilton Grand Vacations sprung from the reputable Hilton Hotels brand, which was founded in 1919 by Conrad Hilton. The company's mission is to put the world on vacation, offering destinations and experiences that go beyond the traditional hotel stay.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Orlando, FL, US

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