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Solutions Engineer Customer Jobs in Rhode Island

Aperia Technologies

Solutions Engineer, Remote

Warwick, RI · On-site

$120K - $140K/yr

In this role, you will collaborate with Sales and Customer Experience teams to analyze and present ... solutions engineering, sales engineering, or similar role. * Proficiency in SQL and Python is ...

Aperia Technologies

Solutions Engineer, Remote

Bristol, RI · On-site

$120K - $140K/yr

In this role, you will collaborate with Sales and Customer Experience teams to analyze and present ... solutions engineering, sales engineering, or similar role. * Proficiency in SQL and Python is ...

Teknor Apex

Sr. Manufacturing Solutions Engineer

Pawtucket, RI · On-site

$53.75 - $69.25/hr

Teknor Apex is a global provider of compounding solutions, driven by technical expertise, customer ... The Sr. Manufacturing Solutions Engineer is responsible for designing, developing, implementing ...

NinjaOne

Enterprise Solutions Engineer

NC · On-site +1

$107K - $133K/yr

Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success. * Support the review and alignment of technical content within RFPs and RFIs ...

Teknor Apex

Sr. Manufacturing Solutions Engineer

Pawtucket, RI · On-site

$88K - $121K/yr

... customer relationships. These relationships are what allow us--together--to deliver customized ... The Senior Manufacturing Solutions Engineer is responsible for designing, developing, implementing ...

NinjaOne

Enterprise Solutions Engineer, Channel

NC · On-site +1

$107K - $133K/yr

Travel Requirements - ~50%, including strategic customer meetings, industry events, and team ... About You * 5+ years in a pre-sales engineering, solutions architecture, or technical consulting ...

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All JobsSolutions Engineer Customer JobsSolutions Engineer Customer Jobs in Rhode Island

Solutions Engineer Customer information

What is a solutions engineer customer?

Solutions Engineer Customer roles involve working closely with clients to understand their business needs and technical requirements, then designing and proposing tailored solutions using a company's products or services. These professionals act as a bridge between the sales team and the technical team, ensuring that customer requirements are met both before and after the sale. They often present product demonstrations, answer technical questions, and may assist with implementations or troubleshooting. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a solutions engineer customer?

To thrive as a Solutions Engineer Customer, you need a strong understanding of technical systems, problem-solving abilities, and a background in computer science or engineering. Familiarity with CRM platforms, API integrations, and cloud solutions, as well as certifications like AWS Certified Solutions Architect or Salesforce Certified, are typically valuable. Exceptional communication, presentation, and customer relationship skills help you effectively translate complex technical concepts for clients. These abilities are crucial for aligning technical solutions with customer needs and driving successful implementations.

How does a solutions engineer customer typically collaborate with both clients and internal teams during the implementation process?

As a Solutions Engineer Customer, you act as a vital bridge between the client and your company's technical and sales teams. You'll work closely with clients to understand their specific needs, then coordinate with product managers, developers, and sales representatives to design and implement tailored solutions. Regular communication and collaborative problem-solving are key, as you'll often translate client feedback into actionable insights for your internal teams. This cross-functional role requires balancing technical expertise with strong interpersonal skills, making it both challenging and rewarding for those who enjoy dynamic environments.

What is the difference between Solutions Engineer Customer vs Solutions Engineer Sales?

AspectSolutions Engineer CustomerSolutions Engineer Sales
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsBachelor's degree; technical knowledge; sales or customer engagement experience
Work EnvironmentCustomer support, technical implementation, post-sales supportPre-sales demonstrations, client meetings, proposal presentations
Employer & Industry UsageTech companies, SaaS providers, enterprise solutionsTech companies, SaaS, cloud services, software vendors
Common Search & Comparison IntentUnderstanding post-sales technical support rolesPre-sales technical consulting and sales support

The Solutions Engineer Customer focuses on supporting clients after the sale, ensuring successful implementation and technical support. In contrast, the Solutions Engineer Sales primarily engages in pre-sales activities, demonstrating products and assisting in closing deals. Both roles require technical expertise but differ in their focus within the customer journey.

Is a solutions engineer customer facing?

Solutions engineers are often customer-facing roles that involve working directly with clients to understand their needs, demonstrate products, and provide technical support. Strong communication skills and technical knowledge are essential, and they frequently collaborate with sales and engineering teams during client interactions.

What cities in Rhode Island are hiring for Solutions Engineer Customer jobs?

Cities in Rhode Island with the most Solutions Engineer Customer job openings:

Solutions Engineer Customer jobs near you

Solutions Engineer, Remote

Warwick, RI • On-site

Aperia Technologies
11 - 50 employees
Learn more about Aperia Technologiesexternal

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award- winning and disruptive Halotm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the "backbone of our economy" into the automation age.

We are unable to sponsor H-1B, F-1 OPT, and STEM OPT extension at this time.

Your Role

We are seeking a motivated and technically proficient Solutions Engineer to serve as a trusted advisor to customers throughout the sales process and beyond. In this role, you will collaborate with Sales and Customer Experience teams to analyze and present data, optimize customer engagements, and drive successful outcomes. This position is key to delivering a seamless, cohesive experience across pre-sales and post-sales interactions.

Your Responsibilities

Customer Engagement:

  • Serve as a subject matter expert on Aperia’s products, pilot data, and algorithm behavior to effectively communicate value to potential customers.
  • Own the discovery and qualification process for Aperia’s technical compatibility with customer environments.
  • Partner with Sales Directors to identify customer business goals, needs, and pain points, and craft solutions that address them.
  • Develop and deliver engaging presentations and demonstrations for technical and non-technical audiences, virtually and in person.

Technical Expertise:

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  • Analyze pilot data and algorithm behavior to validate customer use cases and ensure technical success.
  • Build advanced analytical models using SQL, Python, and Excel to demonstrate product value.
  • Monitor industry trends, competitor offerings, and ecosystem developments to maintain deep technical expertise.

Cross-Functional Collaboration:

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  • Act as the voice of the customer by representing feedback to Product and Engineering teams.
  • Optimize the technical sales pilot process by developing tools, analyses, and artifacts that streamline workflows.
  • Collaborate with Sales, Product, and Engineering teams to refine strategies and improve customer outcomes.

Skills/Qualifications

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  • B.S or B.A degree in Engineering, Business administration or related field required.
  • 3+ years of experience in a solutions engineering, sales engineering, or similar role.
  • Proficiency in SQL and Python is required; experience with additional programming languages or tools is a plus.
  • Strong analytical skills with expertise in Excel and statistical analysis.
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
  • Solution-oriented mindset, motivated by creating practical solutions to complex problems.
  • Experience and familiarity with the sales/pre-sales processes used in either hardware or software sales.
  • Polished presenter, comfortable leading presentations and demos of our portal and pilot data to large groups, both technical and non-technical. Virtually and in person.
  • Proven ability to thrive in fast-paced environments, meet deadlines, and maintain commitments to customers and coworkers.

Pay Range: $120,000 - $140,000

*Base salary only. Salary is dependent on multiple factors including, but not limited to, experience and location.

**Additional compensation may include equity, bonuses, stipends, medical, dental, vision, 401(k), and long-term disability insurance.

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