Job Summary:
Netsmart is a healthcare software company focused on improving care delivery. The Clinical Solution Architect is responsible for providing expert solution knowledge, guiding clients through implementation and maintenance, and ensuring successful project delivery in the clinical domain.
Responsibilities:
• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.
Qualifications:
Required:
• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years Netsmart EHR solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical, and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred:
• At least 2 years Netsmart EHR solution work experience (myAvatar)
• Experience working in a clinical setting
Company:
Netsmart is an industry-leading healthcare technology organization dedicated to empowering providers to deliver value-based care to individuals and communities. Founded in 1968, the company is headquartered in Overland Park, USA, with a team of 1001-5000 employees. The company is currently Late Stage.