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Summary

Orteco USA is part of the global Orteco group, a manufacturer of hydraulic pile driving equipment used in road safety, solar, fencing, and agricultural applications. We deliver durable, high-performance machinery through a global dealer network, supported by strong technical expertise and a customer-focused approach.

Overview

The Operations Coordinator will play a critical role in supporting parts operations, logistics, inventory management, and customer service activities. This role will work cross-functionally with suppliers, dealers, logistics providers, and internal teams to ensure efficient operations, strong customer support, and reliable equipment performance.

Responsibilities

• Coordinate parts ordering with internal teams, Orteco Italy, and external partners to meet operational and customer needs
• Source domestic suppliers and components to improve lead times and reduce supply chain risk
• Coordinate with freight carriers, customs brokers, warehouses, and logistics providers to ensure timely and accurate delivery
• Track shipments and resolve delays, shortages, and delivery issues
• Monitor tariffs, freight conditions, and import/export requirements impacting operations
• Maintain accurate shipping documentation and tracking records
• Maintain and update inventory records across systems and locations • Monitor stock levels and coordinate replenishment activities
• Track usage trends, lead times, and critical spare parts requirements
• Support development of inventory control procedures and best practices
• Coordinate warranty claims between customers, dealers, and suppliers
• Collect and review supporting documentation including photos and service details
• Communicate technical issues clearly to internal teams and vendors
• Support development of warranty processes and documentation standards
• Build and maintain strong relationships with customers and dealers
• Manage CRM data including customer contacts, machine population, and service history
• Proactively follow up with customers to monitor machine performance and satisfaction
• Recommend preventive maintenance, service kits, and spare parts based on usage
• Monitor telematics systems for machine performance, utilization, and maintenance tracking
• Track fault codes, service intervals, and operational trends
• Support customers and internal teams with reporting and system access
• Manage relationships with vendors, suppliers, and service providers
• Coordinate with partners to ensure alignment on timelines, quality, and delivery
• Track vendor performance including pricing, responsiveness, and reliability
• Investigate operational issues such as delays, shortages, and service concerns and implement practical solutions
• Identify opportunities to improve processes, inventory accuracy, and operational efficiency
• Maintain accurate records and manage multiple priorities effectively

Qualifications

• Strong customer service orientation with the ability to build and maintain relationships
• Excellent organizational skills with strong attention to detail and ability to manage multiple priorities
• Strong communication skills with the ability to work cross-functionally and explain technical information clearly
• Mechanical aptitude with the ability to understand equipment components and identify parts
• Experience with ERP systems, inventory management tools, and CRM platforms
• Proficiency in Microsoft Excel and reporting tools
• Familiarity with shipping, logistics, and supply chain coordination
• Strong problem-solving skills with the ability to take initiative and resolve issues independently
• High level of accountability with ownership from order entry through delivery
• Ability to maintain accurate documentation and meet deadlines consistently
• Knowledge of inventory planning, supply chain operations, and vendor coordination

Orteco USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.