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Software Training Jobs in Virginia (NOW HIRING)

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users.

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users. Training other staff on ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. * Training computer users. * Training other staff ...

Oryx Software Inc

Training Specialist

Mclean, VA · On-site +1

$50K - $60K/yr

Oryx Dental Software is a rapidly growing leader in cloud-based practice management solutions ... As a Training Specialist at Oryx Dental Software, you will play a crucial role in helping our ...

Techcliff Group

.Net Developer with C#

Richmond, VA · On-site

... on software training to small groups and in developing training materials * 10 Years - Ability to diagnose and correct programming errors * 10 Years - Ability to work with other team members on ...

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Software Training information

See Virginia salary details

$13

$30

$63

How much do software training jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for software training in Virginia is $30.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $35.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in software training, and how can they be addressed?

Software trainers often encounter challenges such as varying levels of technical proficiency among trainees, keeping participants engaged, and adapting to rapidly evolving software tools. To address these, trainers should assess learners’ baseline skills early, incorporate interactive and hands-on activities, and stay current with software updates through continuous learning. Collaborating closely with product teams and support staff also ensures training content remains relevant and practical.

What is the difference between Software Training vs Software Development?

AspectSoftware TrainingSoftware Development
Required CredentialsTypically certifications in teaching, instructional design, or specific software toolsComputer science degree, coding certifications, or related technical credentials
Work EnvironmentTraining centers, corporate classrooms, online platformsOffices, tech companies, remote development teams
Employer & Industry UsageEducational institutions, corporate training departments, software companiesTech firms, startups, software product companies
Common Search & Comparison IntentLearning methods, instructional roles, certification pathsProgramming, coding, software project development

Software Training focuses on teaching users how to operate or utilize software applications, often involving instructional design and training delivery. Software Development involves creating, coding, and maintaining software applications. While both roles require technical knowledge, Software Training emphasizes education and user support, whereas Software Development centers on building software solutions.

What are the key skills and qualifications needed to thrive as a Software Trainer, and why are they important?

To thrive as a Software Trainer, you need a strong understanding of software applications, instructional design, and adult learning principles, often backed by a degree in IT, education, or a related field. Familiarity with learning management systems (LMS), screen recording tools, and software like Microsoft Office or specialized training platforms is typically required. Excellent communication, patience, and adaptability are vital soft skills for effectively conveying complex information and responding to diverse learner needs. These skills ensure that users are empowered to utilize software efficiently, leading to higher productivity and satisfaction.

What is software training?

Software training is the process of teaching individuals or groups how to effectively use specific computer programs or applications. This training may include basic instruction for beginners, advanced techniques for experienced users, and guidance on best practices for maximizing productivity. Software training can be delivered in various formats such as in-person classes, online courses, webinars, or self-paced tutorials. The goal is to ensure users can confidently and efficiently operate the software to meet their personal or organizational needs.
Software Training jobs near you
Infographic showing various Software Training job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $64,427 per year, or $31 per hour.

Customer Success Specialist

YELLOW DOG SOFTWARE LLC

Norfolk, VA • On-site

$60K - $70K/yr

Full-time

Re-posted 2 days ago

Job description

Position Summary

The Customer Success Specialist serves as the proactive advocate for existing customers, helping ensure clients realize ongoing value from the software. Reporting to the Director of Sales, this role monitors customer health, identifies early signs of churn risk, conducts proactive outreach, provides workflow guidance and product adoption coaching, and coordinates with Support, Product, Implementation, and Sales to resolve issues before they become cancellations.

Primary Responsibilities

  • Monitor customer health dashboards, product usage, and engagement metrics to identify at-risk accounts.
  • Conduct annual customer health check-ins and business reviews.
  • Proactively contact customers whose product usage has declined or whose health scores indicate churn risk.
  • Diagnose adoption challenges by understanding customer workflows and current system usage.
  • Provide basic product coaching and best-practice recommendations to improve adoption.
  • Coordinate with Support, Product, and Implementation when technical expertise or configuration changes are required.
  • Own follow-up through resolution and ensure customers receive timely communication.
  • Document customer feedback, feature requests, and recurring pain points.
  • Identify expansion opportunities and transition qualified opportunities to the assigned Account Manager or Sales Executive.
  • Maintain accurate CRM records, customer health notes, and follow-up activities.
  • Partner with Marketing on customer surveys, lifecycle outreach, and retention campaigns.

Qualifications

  • 2+ years in Customer Success, Technical Support, Software Training, Account Management, or SaaS implementation.
  • Strong customer communication and problem-solving skills.
  • Ability to understand business workflows and software usage patterns.
  • Experience with CRM systems and customer success tools preferred.
  • Ability to coordinate across multiple internal departments.
  • Comfort interpreting usage reports and customer health metrics.

Key Performance Indicators

  • Customer retention/churn rate
  • Customer health score improvements
  • Completion rate of proactive customer reviews
  • Product adoption and usage improvements
  • Time to customer follow-up
  • Customer satisfaction (CSAT) and qualitative feedback
  • Expansion opportunities referred to Sales

Success in this Role

Success is measured by reducing preventable churn through proactive engagement, improving customer adoption of the platform, coordinating cross-functional solutions, and ensuring customers consistently receive value from their investment.