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Work with Color, Art, and a Creative Community

Do you enjoy art, craft, and helping people? Are you great in retail sales and customer service? Bullseye Glass Co. is seeking a full-time Sales & Studio Technician to join the team at its Resource Center in Los Angeles.

The Resource Center is a unique blend of retail store and teaching studio. We sell handcast art glass made in Portland, Oregon, since 1974. We also help customers learn to work with glass by teaching a variety of kilnforming classes and hosting Open Studio times. Our sales are driven primarily through education—through customer and student interactions, classes, and in-store demonstrations. 

The Sales & Studio Technician will assist customers, support the store manager and fellow staff, sell Bullseye products and classes, create in-store displays and educational samples, help manage inventory, and assist in the daily running of the store.

Qualified candidates are self-directed, collaborative, well-organized, and detail-oriented problem solvers with excellent communication skills and at least two years of retail sales or customer service experience.* Exceptional candidates will have hands-on experience in the arts—especially ceramics or glass. Knowledge of art history, studio art, design principles, etc, can also be a big plus. Must be able to lift up to 40 lbs.

*Please Note: Although this position offers exciting opportunities to work with artists and build knowledge and skills in a unique, exciting artform, it is first and foremost a retail position, with customer service, sales, store upkeep, and team collaboration at the forefront!

Primary Responsibilities 

Sales 

• Greet customers 
• Sell products and classes
• Recommend products and classes
• Direct customers to merchandise within the store 
• Operate Point of Sale System, manage financial transactions, and balance drawers 
• Have a comprehensive understanding of product line and its use in kiln-forming 
• Help customers with questions, which may be related to quality of product, billing, pricing, and user technical issues 
• Maintain a professional appearance
• Wrap sheet glass 

Studio Technician 

• Assist in daily store and studio functions 
• Assist customers in classes and Open Studio 
• Help keep the studio clean and equipment maintained
• Demonstrate to customers how to use studio equipment 
• Load and unload kilns 
• Prime kiln shelves 
• Program kilns 

Other Sales and Studio Technician Functions 

• Have a complete understanding of pricing and discount levels 
• Maximize store sales through outstanding customer service 
• Demonstrate in-store tools and techniques 
• Help create in store displays and educational samples 
• Help manage store inventory 
• Receive and stock inventory 
• Attend and assist in-store customer functions
• Occasional attendance at events away from the store 

Essential Qualifications 

• 2 years of prior Retail Sales or Customer Service experience 
• 4-year degree, preferably in Fine or Studio Art/equivalent experience 
• Knowledge of Mac and PC, Excel, Microsoft Word, Outlook, and presentation software 
• Teaching experience 
• Excellent organizational and communication skills 
• Ability to maintain an upbeat and friendly attitude 
• Ability to read, write, and perform basic math
• Proficient in the English language
• Ability to multi-task 
• Ability to work as part of a small team 
• Ability to problem solve 
• Maintain complete accuracy for all phases of the job 
• Valid driver’s license 
• Knowledge of art history and aesthetics 
• Hands-on experience in the arts preferred 
• Ability to lift up to 40 lbs. 

Physical / Sensory Requirements

• Standing/walking: Frequently—working the retail floor and teaching classes
• Sitting: Seldom
• Lifting/carrying: Frequently—lifting glass, ceramic molds, kiln shelves, stocking supplies, assisting customers with moving/loading merchandise (Typical weight is 1-40 lbs) 
• Handling/grasping/gripping: Frequently—stocking glass, wrapping glass, loading and unloading kiln shelves, priming kiln shelves, operating coldworking equipment (sand blasters, grinders, polishers, dremel, tile saw), operating stocking loading equipment (pallet jacks, forklifts), and operating and kilns
• Speaking/hearing: Frequently—interacting with co-workers, students, and customers
• Finger dexterity: Frequently—operating the POS system/Computer work, handling glass and other supplies
• Near vision: Frequently—for computer work, coldworking, teaching
• Far vision: Frequently
• Other:        Utilizing step ladders

Mental / Relational Requirements 

• Interaction with others: Frequently—communicating with co-workers and customers in person and over the phone
• Attention to detail: Frequently—maintaining accuracy vital to all phases of the job
• Critical judgment: Frequently—identifying problems or assessing situations quickly
• Positive attitude: Continually—essential while working in an environment with customers, students, and coworkers

Operation of Equipment / Tools 

• Various tools: Frequently—operating cold-working equipment, pallet jacks, drills, glass wrapping equipment, kilns, glass cutting equipment