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Software Support Manager Jobs in Naperville, IL (NOW HIRING)

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Use ticketing system for incident management and customer coordination. * Occasional onsite support ... Required Qualifications * 3+ years of software and application support. * Excellent problem-solving ...

Aptaero

Support Specialist

Schaumburg, IL

$50K - $65K/yr

Use ticketing system for incident management and customer coordination. * Occasional onsite support ... Required Qualifications * 3+ years of software and application support. * Excellent problem-solving ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Use ticketing system for incident management and customer coordination. * Occasional onsite support ... Required Qualifications * 3+ years of software and application support. * Excellent problem-solving ...

Sidley Austin LLP

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

... software, updates and preventative maintenance, and support of third party applications in coordination with vendors. * Manage the assets that are both deployed and in inventory, maintain accurate ...

Sidley

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

... software, updates and preventative maintenance, and support of third party applications in coordination with vendors. * Manage the assets that are both deployed and in inventory, maintain accurate ...

Broadcom Inc.

Support Engineer - Mainframe

Lisle, IL · On-site

Partner with Support Delivery Management and Engineering Teams to highlight customer's business ... software solutions.For more information please visit our video library and check out our Connected ...

Nextpoint, Inc.

Product Support Specialist

Chicago, IL · On-site

$60K - $65K/yr

Product Support Specialist Hybrid (2 to 3 days/week onsite) Reports to: Director of Training and ... software and services for the legal industry, making eDiscovery, case management, and litigation ...

Broadcom

Support Engineer - Mainframe

Lisle, IL · On-site

Partner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes. * Understand the Product ...

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Showing results 41-60

All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Naperville, IL

Software Support Manager information

See Naperville, IL salary details

$22.5K

$67.8K

$120.8K

How much do software support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for software support manager in Naperville, IL is $67,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $90,900.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Naperville, IL are hiring for Software Support Manager jobs?

Cities near Naperville, IL with the most Software Support Manager job openings:

Support Specialist

Schaumburg, IL • On-site

Aptaero
See more jobs at Aptaeroexternal

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Join Our Team as a Support Specialist
About Us
At Aptaero, we specialize in SaaS solutions that empower our clients in the airline and airport operations industry. Our goal is to deliver cutting-edge tools and support that streamline operations and improve efficiency across the board. Join a collaborative team that values innovation, customer success, and operational excellence.

Position Overview
We are seeking an experienced Support Specialist to support & implementation team.  An ideal candidate should be able to work in a team environment and be self-motivated and self-managed.

Location: Schaumburg, IL (on-site)

Key Responsibilities

  • Provide End-User Technical & Application Support of our Airline Choice Platform.
  • Interact with customers to understand, troubleshoot, and resolve concerns.
  • Clearly explain the problem-solving process with customers.
  • Support with implementation / deployment of projects.
  • Assist with configuration & deployment on a range of airline industry devices & peripherals including ticket printers, passport readers, PCs, etc..
  • Use ticketing system for incident management and customer coordination.
  • Occasional onsite support & implementations (willing/able to travel
    internationally).
  • Assisting with shipping, receiving and inventory tracking of hardware.
  • Identify and suggest support process or procedure improvements.
  • Perform platform QA including testing & reporting issues/bugs to development team.
  • Assist team in creating and maintaining knowledge base articles & guides.

Required Qualifications

  • 3+ years of software and application support.
  • Excellent problem-solving and critical thinking skills.
  • Proven ability to quickly learn new systems and industries in a fast paced, collaborative environment.
  • Excellent written and oral communication skills.
  • Knack for building and maintaining supportive relationships with clients and 3rd party partners and vendors.
  • Ability to exercise independent judgment and effective time-management.
  • Must be able to pass a Department of Homeland Security background
    check.

Preferred Qualifications

  • Aviation or Travel Industry Experience.
  • Airport/Airline Communication and CUTE Systems.
  • Project coordination or project management a strong plus.
  • Background in working in a critical production support 24x7 environment.
  • Experience in supporting platforms in a SaaS environment.
  • 2nd language proficiency in Spanish.

Benefits

  Competitive compensation package: Base Salary $50,000 - $65,000, plus bonuses and 401K option

   Generous PTO

  Comprehensive benefits (health, dental, vision, etc.)

  Team culture and events


Interview Process

Screening Call with HR

Meet with Support Manager

Meet the Team

Offer