ZipRecruiter

Log In

1

Software Support Intern Jobs in Virginia (NOW HIRING)

Zermount, Inc

IT Intern

Arlington, VA · On-site

$17.25 - $23/hr

The intern will assist in supporting the IT team in the maintenance of hardware, software, and other systems. They must troubleshoot issues with equipment like printers, computers, and servers. They ...

Dev Technology

AI/ML Intern (Summer 2027)

Reston, VA · Hybrid

$21 - $30/hr

Develop software in support of various data and AI objectives * Use a variety of modern software ... Intern FAQ: - content/uploads/2026/08/Summer -Intern-FAQ-Document-Summer-2027.pdf Our estimated ...

Platinum Business Services LLC

Be Seen First

Programmer Intern

Petersburg, VA · On-site

$15/hr

Programmer Intern Platinum Business Services LLC is seeking a talented and ambitious Programmer ... software or technical solutions * Support the creation and improvement of workflows, boards ...

Workiva

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

previous page

Showing results 41-60

All JobsSoftware Support Intern JobsSoftware Support Intern Jobs in Virginia

Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Virginia are hiring for Software Support Intern jobs?

Cities in Virginia with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Intern

Arlington, VA • On-site

Zermount, Inc
Network Security • 11 - 50 employees
Learn more about Zermount, Incexternal

$17.25 - $23/hr

Internship

Re-posted yesterday

Job description

Job DetailsJob LocationArlington, VADescriptionZermount Inc. is seeking a motivated information technology intern who is ready to apply his/her knowledge of IT practices and processes in a fast-paced, real-world environment. The intern will assist in supporting the IT team in the maintenance of hardware, software, and other systems. They must troubleshoot issues with equipment like printers, computers, and servers. They run software update backups when requested. This will be a valuable experience for any student pursuing a career in the cybersecurity field.IT Intern Duties and ResponsibilitiesSupport the IT team in maintaining hardware, software, and other systemsAssist with troubleshooting issues and provide technical supportOrganize and maintain IT resourcesProvide technical support in response to user requests for serviceAssist with troubleshooting IT issues, provide technical support, and help develop IT solutionsMonitor antivirus software and updates and repair computers infected with spyware, adware, viruses, etc.Lend IT support in areas such as cybersecurity, programming, analytics, and data center managementDevelop and provide user training for basic hardware and software useWork on ad-hoc projects such as software development and implementationDedicate 5 hours a week to support Technical Recruiting Department (mandatory)Dedicate 10-16 hours a month to support Business Development team (mandatory)RequirementsComputer Science, Information Technology, or Management Information Systems major or related fieldPrefer rising seniors or recent graduatesMinimum GPA of 3.0Familiar with Java, .NET, JavaScript or HTML/DHTML and Microsoft Office SuiteStrong verbal and written communicationExcellent analytical and problem-solving skillsAbility to work well in teamsStrong work ethic and attention to detailBenefitsGain hands-on experience in an IT positionShadowing and training experiences with knowledgeable professionalsOpportunity to attend networking events and company meetingsFlexible schedule for studentsWork Location and Core Hours:Arlington, VA onsite9am 5pmJob Type: InternshipOpportunity to hire for Corporate or Federal position