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Software Support Intern Jobs in Ohio (NOW HIRING)

FeneTech

Software Development Co-Op (Fall 2022)

Aurora, OH · On-site

$18 - $23.75/hr

As a FeneTech software developer intern or co-op student you will work with our talented group of ... supports. e. Created a web based application to manage language translations. The ideal candidate ...

Nlign Analytics, Inc.

Software Developer Co-Op

Blue Ash, OH · On-site +1

$18.50 - $24.25/hr

NLign has a long history of working with co-op and intern students to help them achieve their ... NLign software supports military maintenance organizations and major commercial aircraft ...

Loricus

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Marias Technology

Software Tester Intern

Covington, OH · On-site

$17 - $19/hr

As a Software Tester Intern at Marias Technology, you'll be the person who finds the problem before ... week one, with close support from experienced testers: * Test software against system ...

NiSource

Intern IT - Software Engineer

Columbus, OH

$14.50 - $19.25/hr

... e Engineer Intern. Successful applicants will become integral members of the department while ... Employees may be required to support emergency response efforts, which could include working ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Ohio are hiring for Software Support Intern jobs?

Cities in Ohio with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Software Development Co-Op (Fall 2022)

Aurora, OH • On-site

FeneTech
Software Development • 51 - 200 employees
Learn more about FeneTechexternal

$18 - $23.75/hr

Full-time

Re-posted 14 days ago

Job description

At FeneTech our interns and co-op students are included in all stages of project development from implementation of new software features to preparing upgrades for current customers. Through the help of technical leads and mentors, students are expected to meet project deadlines and produce quality solutions.
Who we are: FeneTech Inc. is an internationally recognized, software development company. We are headquartered in Aurora, Ohio with an additional office located in Betrange, Luxembourg. We have developed the leading software in the fenestration industry since 1996.
Our FeneVision® software is an advanced ERP solution that allows our customers to increase efficiency and productivity in glass, window, door and sunroom manufacturing plants all over the world. Our software controls the entire manufacturing process management from quotation to production to shipping and everything in between. Using a modular based approach we are able to service clients of all shapes and sizes.
Our attention to detail and commitment to customer service has helped us to gain an outstanding reputation along with a variety of awards from local business bureaus as well as national publications.
FeneTech was honored in 2011 as the Best Emerging Technology Company in Northeast Ohio by NEOSA - a group of more than 900 technology companies. FeneTech was also recognized in 2009, 2010 and 2011 as a Crain's Leading Edge Award recipient for innovation and value creation.
About the job: As a FeneTech software developer intern or co-op student you will work with our talented group of full time developers to provide innovative solutions to complex problems using the latest technologies.
Examples of recent intern and co-op student projects include:
a. Prototyped and then implemented our new web based dashboard module.
b. Developed an analysis utility that runs nightly to help promote our advanced lineal optimization software to existing customers.
c. Converted an existing web application to the latest Microsoft Technologies - ASP.net and SQL Reporting Services.
d. Developed a utility to convert reports from English to the multiple languages that our software supports.
e. Created a web based application to manage language translations.
The ideal candidate will be self-motivated, have excellent communication skills, and a strong orientation to serving our customers.
Qualifications:
* Earning a BA/BS degree in Computer Engineering, Computer Science or Software Engineering
* Programming experience with VB.net, C#, C++ (or equivalent languages)
* Understanding of Object oriented programming
* Excellent communication and problem solving skills
* Detail Oriented
* Ability to multi-task and handle multiple concurrent projects
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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