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Software Support Intern Jobs in Georgia (NOW HIRING)

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Georgia are hiring for Software Support Intern jobs?

Cities in Georgia with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Software Engineering Intern (HIL) - Spring/Summer 2027

Atlanta, GA • On-site

Hermeus
Aviation • 51 - 200 employees
Learn more about Hermeusexternal

$25 - $33/hr

Temporary, Internship

Posted 7 days ago

Job description

Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.

About The Role: 
The Software Engineering "Hardware in the Loop" intern will support the setup, integration, maintenance, and testing of real-time simulation environments that connect hardware components with software models. This role will have a strong focus on developing automated tests, maintaining test infrastructure, and ensuring test stands remain reliable and ready to support ongoing flight software development and validation.
 
Spring: Around 16 weeks (January - April)
Summer: Around 12 weeks (May - August)
Responsibilities:
  • Configure, maintain, and troubleshoot Hardware-in-the-Loop (HIL) test benches and supporting test infrastructure
  • Develop, implement, and maintain automated test scripts for flight software and vehicle systems
  • Expand automated test coverage and support regression testing of new software and system updates
  • Perform routine test stand upkeep, including hardware configuration, software updates, calibration, documentation, and issue resolution
  • Debug signal, hardware, software, and communication issues across integrated systems
  • Assist in validating vehicle, avionics, and flight deck control systems through automated and manual testing
  • Analyze test results, identify failures or unexpected behavior, and support root cause investigation
  • Document test procedures, test results, configurations, and changes to test infrastructure
  • Collaborate with Flight Software and cross-functional engineering teams to improve test reliability, coverage, and overall system performance
Requirements:
  • Pursuing a degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical field
  • Proficiency in Julia or strong experience with scientific computing/programming languages such as Python, MATLAB, or C++
  • Experience developing scripts, automated tests, or software tools
  • Experience working with hardware integrations and embedded computers such as Raspberry Pis, Arduinos, or STM32s
  • Familiarity with debugging hardware/software interfaces, communication protocols, or integrated systems
  • Strong understanding of engineering first principles
  • Demonstrated ability to work within cross-functional teams
  • Enthusiasm for aviation and Hermeus' mission
  • Excellent written and verbal communication skills
  • GPA of 3.0 or above

The hourly rate listed for this internship is intended as a general guideline. Final compensation will be determined based on degree level.

Benefits:
  • Time Off: Interns are eligible for 5 days of sick leave and unpaid time off.
  • Office Perks: Weekly paid office lunches and fully stocked breakrooms.
 
U.S. EXPORT CONTROL COMPLIANCE STATUS 
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending. 
 
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.