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Software Support Intern Jobs in Georgia (NOW HIRING)

McKenney's, Inc.

Summer 2027 Quality Intern

Atlanta, GA · On-site

$14.50 - $18.50/hr

Support root cause analysisofevents that compromise qualityonconstruction projectsand support ... Facilitate the creation of permanent reporting capabilities using Smartsheet or other software ...

Textron

2027 Software Engineer Intern Description As an intern with Textron, you'll gain hands-on ... You'll be supported and challenged to contribute in meaningful ways - working on real projects ...

Textron

2027 Software Engineer Intern

Augusta, GA

2027 Software Engineer Intern Description As an intern with Textron, you'll gain hands-on ... You'll be supported and challenged to contribute in meaningful ways - working on real projects ...

Textron

2027 Software Engineer Intern

Augusta, GA · On-site

2027 Software Engineer Intern Description As an intern with Textron, you'll gain hands-on ... You'll be supported and challenged to contribute in meaningful ways - working on real projects ...

Textron

2027 Software Engineer Intern

Augusta, GA · On-site

As an intern with Textron, you'll gain hands-on experience while exploring your interests and ... You'll be supported and challenged to contribute in meaningful ways - working on real projects ...

Textron

2027 Software Engineer Intern

Augusta, GA · On-site

As an intern with Textron, you'll gain hands-on experience while exploring your interests and ... You'll be supported and challenged to contribute in meaningful ways - working on real projects ...

Textron

2027 Software Engineer Intern

Augusta, GA · On-site

As an intern with Textron, you'll gain hands-on experience while exploring your interests and ... You'll be supported and challenged to contribute in meaningful ways - working on real projects ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Georgia are hiring for Software Support Intern jobs?

Cities in Georgia with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IS Services & Support Intern (or Co-Op)

Atlanta, GA • On-site

Turner Construction
Construction • 10K+ employees
Learn more about Turner Constructionexternal

$14.50 - $18.50/hr

Internship

Re-posted 16 days ago

Turner Construction rating

7.5

Company rating: 7.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

27th of 80 rated construction

Job description

Division:
Atlanta Main
Project Location(s):
Atlanta, GA 31106 USA
Minimum Years Experience:
Travel Involved:
Job Type:
Temporary
Job Classification:
Intern
Education:
Job Family:
Information Services
Compensation:
Intern Non-Exempt
Position Description:Assist in day-to-day activities within Information Services (IS) Services & Support discipline including supporting development and maintenance of information systems, analyzing data to improve workflows, and contributing to cybersecurity protocols. Assist with providing technical support to end-users by troubleshooting hardware, software, and network issues, developing end-user training materials, and collaborating with IS team members to ensure effective information sharing and system performance.
Essential Duties & Key Responsibilities:
  • Depending on business need and location, this role will be supervised and assigned to work within Information Services Services & Support team at a department located at a main office or at an active construction project site.
  • Assist Information Services (IS) Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
  • Take direction from supervisor and be receptive to learning about IS practices.
  • Provide progress reports to supervisor as directed.
  • Relate and apply knowledge acquired in academic setting to work activities.
  • Maintain professional relationships with employees, customers, clients, and subcontractors.
  • Participate in training, meetings, and orientation.
  • Other activities, duties, and responsibilities as assigned.Based on the assignment, the following activities may be performed, and for Co-Ops in longer-term assignments may gain more in-depth experience and exposure:
  • Assist with creating, updating statuses, and resolving support tickets, prioritizing requests (as directed), and providing timely response to end user inquiries.
  • Assist with creating and updating documentation for IS inventory, project sites and systems, including user guides, troubleshooting steps and office and jobsite setup.
  • Assist with imaging hardware, installing software and setting up jobsites.
  • Assist with tracking and maintaining IS assets, such as hardware, software licenses, and network devices.
  • Comprehend and follow IS Operations and Maintenance manual, and follow and comply with safety protocols and expectations, and wear appropriate PPE (Personal Protection Equipment) on construction work site as directed.
  • Participate in testing and validating new software, updates or system configurations to ensure functionality and compatibility as directed.
  • Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
  • Assist and collaborate with teams on IS projects (e.g., system upgrades, migrations, new technology implementation) by performing assigned tasks and reporting progress.
  • Assist with researching emerging technologies, software tools, or best practices to recommend improvements for IS Services & Support organization.

Qualifications:
  • Enrolled and actively pursuing college or university accredited degree program, or enrolled in a Co-op program, recommended majors include and not limited to Information Technology, Security, Data Analytics, or other related field of study, and at minimum 1 year of completed education, or equivalent combination of education, training, and experience
  • Must be 18 years of age to work at a construction project site
  • Desire to work in Information Systems and to learn about construction industries and technology
  • Commitment to work standard business hours and overtime as necessary, as determined by assignment
  • Demonstrate interpersonal skills including student leadership, volunteerism, or other community involvement
  • Professional and clear verbal and written communication skills, English language required
  • Ability to read and comprehend written information
  • Assume personal and professional accountability for own actions and activities
  • Proactive, curious, and eager to learn and participate
  • Able to work independently, with direction and supervision, and in team environment
  • Exceptional organizational skills with attention to detail
  • Able to take direction, apply active listening skills, learn and process information quickly, ask clarifying questions, and follow tasks through to completion
  • Basic computer and data entry skills and familiar with Microsoft Office suite of applications
  • Access to reliable transportation required
  • Some travel may be required
    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls and reach with hands, talk, and hear. The employee is regularly required to be mobile. Performance of the required duties may require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders, and negotiate work areas under construction. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may occasionally travel both short and long distances via a variety of conveyances and may perform work at on-site construction work sites and/or office locations. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may regularly work in an office setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work site where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

What Turner Construction employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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