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Software Support Intern Jobs in Colorado (NOW HIRING)

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$15.25 - $19.50/hr

Providing onsite and remote support * Troubleshooting business application issues * Utilizing a ... Understanding of software development concepts and methodologies * ​​A d​esire to work with ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Colorado are hiring for Software Support Intern jobs?

Cities in Colorado with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Software Support Engineer Internship (NetSuite) - Summer 2027

Highlands Ranch, CO

RF-SMART
Software Development • 201 - 500 employees
Learn more about RF-SMARTexternal

$25/hr

Full-time, Temporary, Internship

Posted 3 days ago

New

Job description

Software Development Intern - Summer 2027  US East Office (Jacksonville, FL)  

We exist to transform our customers and change lives 

About the Program

RF-SMART's Summer Internship Program is more than a resume builder. It's a 12-week, full-time, immersive experience designed to give you real work, real responsibility, and real access to leaders across the organization. From day one, you'll be embedded in a team contributing to projects that support our mission of making a difference and changing lives.

About the Role

The Software Support Intern is responsible for collaborating and assisting our Developers resolve a wide range of technical software issues on our product by troubleshooting via telephone, email and/or remote session. A solid foundation in JavaScript is required.

What You'll Do

  • Contribute to the design, development, and testing of features across mobile, web, and server components
  • Collaborate with QA, Product, and Development teams throughout the software development lifecycle
  • Debug and resolve issues to help maintain reliable, high-quality software
  • Gain hands-on experience building scalable, cloud-native solutions on Oracle Cloud
  • Learn what it takes to ship real software in a fast-paced, team-oriented engineering environment

What You Bring:

  • Foundational knowledge in JavaScript
  • Currently enrolled in a degree program at the time of the internship
  • Considered a junior or senior by credit hours
  • Available to work 40 hours per week in-office
  • Eligible to work in the United States for any employer without future sponsorship

What Makes This Internship Different

Structured Development

We intentionally design your experience to accelerate your growth. Each week includes approximately 5–6 hours of dedicated learning and development activities including:

  • Foundations onboarding program
  • CliftonStrengths assessment to discover your natural talents
  • Professional development workshops on communication, presentation skills, and workplace presence
  • Weekly intern standups with our Organizational Development team
  • LinkedIn Learning access for ongoing skill building
  • A collaborative group innovation project that spans over the duration of the summer

Direct Access to Leaders

Through our Meet the Leader series, you'll hear directly from company leaders about their career journeys, industry insights, and professional advice. These sessions are interactive and built to help you form real connections inside the organization.

A Culture That Invests in You

During the summer, you'll participate in:

  • Intern Alumni Panel and networking mixer
  • Volunteer service event(s)
  • National Intern Day celebration
  • Social events and companywide team member activities

Program Details

  • Duration: May 10, 2027 – July 30, 2027 (12 weeks)
  • Hours: 40 hours per week
  • Pay: $25 per hour
  • Location: Jacksonville, FL
  • Open to undergraduate students, graduate students, and May/Spring graduates

Why You'll Love It Here

The RF-SMART Internship Program exists to partner with students to equip them with the skills they need to become successful professionals while they complete meaningful work at RF-SMART, while supporting our mission of transforming our customers and changing lives.   We look for students who are curious, strong communicators, and motivated to take ownership of their work. If you want more than just a summer job and you're looking for real exposure, mentorship, challenge, and a launchpad for your career, RF-SMART is the place to start.

Our Talent Acquisition Team will review all applications and reach out to qualified candidates with next steps.   

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now