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Software Support Intern Jobs in Alberta (NOW HIRING)

Wajax

IT Help Desk Intern

Edmonton, AB · On-site

Provide printing support for all sites. * Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems. * Maintains ...

Wajax

IT Help Desk Intern

Acheson, AB · On-site

Provide printing support for all sites. * Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems. * Maintains ...

WSP

Intern, Civil Engineering

Edmonton, AB · On-site

CA$24 - CA$32.25/hr

Your Impact * Support the planning and design of land development and municipal infrastructure ... Familiarity with AutoCAD Civil 3D, GIS, or related engineering software is considered an asset.

WSP

Intern, Civil Engineering

Edmonton, AB

CA$24 - CA$32.25/hr

Your Impact * Support the planning and design of land development and municipal infrastructure ... Familiarity with AutoCAD Civil 3D, GIS, or related engineering software is considered an asset.

Canadian Natural

Developer Student

Calgary, AB · On-site

Are you a Software Engineering or Computer Science student who is passionate about modern ... Additionally, you will provide application support to both systems solutions and business needs.

Canadian Natural

Developer Student

Calgary, AB · On-site

Are you a Software Engineering or Computer Science student who is passionate about modern ... Additionally, you will provide application support to both systems solutions and business needs.

TalentSphere

Architectural Project Manager

Calgary, AB · Hybrid

CA$90K - CA$115K/yr

... Lead, Intern Architect, Job Captain OUR CLIENT A top architecture, design and planning firm is ... Experience using Revit, capable of marking up drawings in Revit software * Capable of managing all ...

TalentSphere

Architect

Edmonton, AB

CA$72K - CA$95K/yr

You will be working with Revit and a range of other software platforms, all time being a part of a ... Support with skills and educational development * An excellent leadership team * Be part of a ...

Wood PLC

Flow Assurance Tech Prof I - Eng

Calgary, AB · On-site

... Intern CFD (Computational Fluid Dynamics) Consultant to support CFD-related consultancy projects in ... Minimum of 0 years of experience using Commercial CFD software (ANSYS or Star-CCM) to conduct solid ...

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All JobsSoftware Support Intern JobsSoftware Support Intern Jobs in Alberta

Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

Infographic showing various Software Support Intern job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

IT Help Desk Intern

Edmonton, AB • On-site

Wajax
See more jobs at Wajaxexternal

Full-time

Medical, Dental, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Respond to and prioritize helpdesk requests related to hardware, software, networking, and other computer technologies.

  • Provide support to end users via phone and in person, and resolve technical problems related to computer systems and peripherals.

  • Configure, maintain, and upgrade workstations, hardware, and software, and coordinate repairs and system updates.

Job description

The Opportunity

Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities.

The Role

  • Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution.
  • Provide printing support for all sites.
  • Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems.
  • Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems.
  • Provides and delegates tasks as it relates to workloads.
  • Works with suppliers to deliver a better experience at all sites.
  • Provides after hours on call support as required on a rotational basis.
  • Helps co-ordinate and maintain quality standards
  • Adheres to IT Services Policies, Procedures and Guidelines
  • Supports organisational change
  • Other duties as required

The Candidate

  • currently enrolled in a post-secondary program
  • This role is required to be a co-op placement position

• Diploma in Computer Science or equivalent IT certification.
• Knowledge: Experience with desktop operating systems (Windows 7, 8, 10);  
•  Bilingual in English and French  is a definite asset
• Knowledge of User Account Management; 
• Knowledge of Incident and Request Management; 
• Excellent analytical, troubleshooting and communication skills; 
• iPhones, Android devices and Tablets support 

The Company 

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. 

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

Apply