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Software Support Helpdesk Jobs in Ohio (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional ... Stay up to date with the latest technology trends, software updates, and security protocols.

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

Two (2) additional years of experience providing hardware/software support for desktop systems and applications may be substituted for the associate's degree. Possession of a valid motor vehicle ...

SPITZKE SE

Eigenständige Vor-Ort-Betreuung des Standortes im 1st und 2nd Level Support * IT-Helpdesk ... Hard- und Software * Support: Funktion als zentraler Ansprechpartner (m/w/d) für unsere ...

TEKsystems

IT Field Service Support

Columbus, OH · On-site

$30/hr

... end users seeking IT hardware and software support, ensuring that our client can operate ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

IT Field Service Support

Columbus, OH · On-site

$20.75 - $28.50/hr

... end users seeking IT hardware and software support, ensuring that our client can operate ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Hartville Hardware

Senior IT Support Technician

Hartville, OH · On-site

$19 - $26.25/hr

Key Responsibilities Help Desk & Escalation Prioritize and resolve escalated or complex help desk ... Hardware & Software Support Diagnose and resolve advanced hardware and software issues; evaluate ...

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Software Support Helpdesk information

What cities in Ohio are hiring for Software Support Helpdesk jobs?

Cities in Ohio with the most Software Support Helpdesk job openings:

Infographic showing various Software Support Helpdesk job openings in Ohio as of July 2026, with employment types broken down into 8% Locum Tenens, 80% Full Time, 9% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

IT Helpdesk Support

Dublin, OH • On-site

American Freight
See more jobs at American Freightexternal

$17 - $25/hr

Full-time

Re-posted 7 days ago

Job description

Job Title: IT Helpdesk Support

Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.

Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:

  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

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