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Software Support Engineering Manager Jobs in Delaware

TXU Retail Services Company

The manager ensures the design, analysis, and modification of civil and structural systems meet NRC ... Support Owner's Engineer and independent third-party reviews to validate design quality and seismic ...

ECCLESIASTES INC

Software Engineer

Newark, DE · On-site

Automate provisioning, configuration and management of server infrastructure using a configuration ... Develop architectures and procedures, analyze existing setups, and support effective infrastructure ...

Ecclesiastes, Inc.

Software Engineer

Newark, DE · On-site

Automate provisioning, configuration and management of server infrastructure using a configuration ... Develop architectures and procedures, analyze existing setups, and support effective infrastructure ...

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Software Support Engineering Manager information

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities in Delaware are hiring for Software Support Engineering Manager jobs?

Cities in Delaware with the most Software Support Engineering Manager job openings:

Infographic showing various Software Support Engineering Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

System Engineering Coordinator (SEM)

Wilmington, DE • On-site

Life Cycle Engineering
Business Management Consulting • 501 - 1,000 employees
Learn more about Life Cycle Engineeringexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

System Engineering Coordinator (SEM) (Philadelphia, PA)
Position Summary:
As the System Engineering Coordinator (SEM), you will be responsible for performing independent reviews of contract deliverables from MCS vendors to ensure compliance with the Ship Design Manager (SDM) shipboard specifications and local NSWCPD System Engineering Process (SEP) requirements.
Security Clearance Requirements:
  • U.S. citizenship required
  • Ability to obtain and maintain a U.S. DoD security clearance
Essential Functions and Responsibilities:
  • Perform independent reviews of contract deliverables from MCS vendors to ensure compliance with the Ship Design Manager (SDM) shipboard specifications and local NSWCPD System Engineering Process (SEP) requirements. Examples include:
    • Software Requirements Specifications
    • Software Design Documents
    • Preliminary Technical Manual submissions
    • MCS Parts Obsolescence Reports
    • Engineering drawings
    • Software test procedures
    • MCS Training curriculums
  • Oversee formal qualification testing associated with vendor's delivery of software products and ensure failed steps are accurately documented and corrected during follow up testing
  • Negotiate severity and priority ratings of system problems with program stakeholders during Configuration control Board (CCB) meetings
  • Develop technical briefs for various program stakeholders including program offices, SDM, shipbuilders, SUPSHIP and more
  • Perform risk management activities in support of the LHA Flight 1 MCS program
  • Coordinate with other subsystem SEMs to determine technical impacts of noncompliance with ship specifications or other process requirements
  • Coordinate with LHA/D in-service team to ensure contractor developed systems are smoothly transitioned over to government software support activities.

Required Education, Skills, and Experience:
  • B.S. in Engineering (Mechanical, Electrical, or Computer) from an ABET accredited college or university
Preferred Education, Skills and/or Experience:
  • Strong experience with PLC/VME (Programmable Logic Controller/Versa Module Eurocard) installation and troubleshooting
  • Familiarity with U.S. Navy contractual policies and processes
Physical Demands and Expectations:
  • Regular physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 pounds), and standing; occasional prolonged sitting
  • Ability to speak, read, hear, and write with or without assistance
  • Ability to use phone and computer systems, copier, fax, and other office equipment

This position description represents a summary of the major components and requirements of the outlined job. Other duties and responsibilities may be assigned or required as business needs dictate. Questions regarding this description should immediately be addressed to the department manager or to Human Resources.
LIFE CYCLE ENGINEERING
Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way", which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work" in Engineering and in many states and local communities in which we work! Learn more below and at www.lce.com.
Mission
Our mission is to enable people and organizations to achieve their full potential.
As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential.
Culture
Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success.
Benefits
  • Affordable Medical/Dental/Vision Plans for employees and their families
  • Free Employee Life and Disability Insurance, with supplemental coverage options available
  • Health Savings Account and Flexible Savings Account options
  • Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP)
  • Paid Vacation, Holiday, Sick Leave
  • Continuing Education and Professional Development programs at all levels
  • Flexible Schedules and Relaxed Dress Code
  • Employer-sponsored events, social collaboration, and open communication
  • Free access to an extensive online training library, including certification prep
  • Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more...
*Benefits may vary by business unit and location.
Life Cycle Engineering is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, genetic information, application for or service in the military or status as a disabled veteran or veteran, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state or federal law.

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