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Software Support Customer Service Representative Jobs in Texas

Customer Service Representative

Waco, TX ยท On-site

$14.25 - $19.25/hr

About the Call Center Representative Position We're seeking a personable, customer service oriented ... Record all conversations in CRM software, leaving accurate notes in case the client calls back and ...

Customer Service Rep

Sugar Land, TX ยท On-site

$25 - $30/hr

... Representative supports customers by handling inquiries, processing orders, coordinating ... Basic knowledge of billing, CRM systems, and ERP software (Navision 2017 preferred)

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Software Support Customer Service Representative information

What cities in Texas are hiring for Software Support Customer Service Representative jobs?

Cities in Texas with the most Software Support Customer Service Representative job openings:

Online Support - Customer Service Rep

Houston, TX โ€ข On-site

Resource Consultings Services Inc
Recruiting and Staffing Servicesย โ€ขย 51 - 200 employees

$15.25 - $20.75/hr

Contractor

Re-posted 14 days ago


Job description

Role: Online Support - Customer Service Rep

Location: La Porte, TX (Hybrid 2 days/week)

Duration: 12+ month

Job Description:

This role involves providing customer support through Salesforce to assist with common user issues and ensuring efficient communication between customers and internal teams.

Responsibilities:

• Use Salesforce to respond to incoming customer inquiries efficiently

• Liaise with internal product specialists for technical support

• Resolve user issues by identifying, analyzing, and diagnosing problems

• Determine customer requirements for online account configuration

• Coordinate user training for both internal and customer personnel

• Review support analytics for utilization and recommendations at a customer level

• Perform other duties as assigned

Mandatory Skills:

• Undergraduate degree in Business, Information Systems, or equivalent work experience

• Two or more years in customer service or inside sales

• Knowledge and use of Salesforce

• Demonstrated competence in using computers and software applications

• Problem-solving and troubleshooting experience

• Proven oral, written, and presentation skills

• Demonstrated organization, customer service, and people skills

Nice-to-Have Skills:

• Willingness and ability to travel within and outside work location

• Ability to work alternate work schedules for different time zones