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Manager, Software Development – Santa Clara California

The Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.

In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.

As a Manager, you will be part of the Customer Onboarding team and will be responsible for overall delivery of solutions and software for our SCUBA platform, including research, design, technology insertion, development, testing, deployment and sustainment. You'll work collaboratively with implementation partners and technology/data stakeholders to drive change in the most effective way possible, leading the project planning and execution through agile methodologies. You'll manage and grow a team of developers and quality engineers, and guide them in the development and delivery of new features for the SCUBA platform built on React, Node, Java, and Appian.

Once here you will:

• Mentor and coach team of software engineers and quality assurance engineers on best practices, system design principles, and computing industry trends
• Build authentic relationships with the team and business partners that empower them to lead long-term collaborations across the organization and deliver successful business outcomes
• Anticipate the needs of customers; focus work processes on customer satisfaction
• Motivate, retain, and develop key staff; promote career development of team members
• Lead, influence, and develop peers on project teams so that project goals are achieved
• Handle ambiguity and function effectively in a matrix organization
• Empower teams to innovate and create an agile environment that supports change
• Exhibit "make it happen" and "find a way" attitude
• Handle general leadership and administrative duties associated with managing a team of several direct reports
• Work closely with program managers and other technical managers to define and plan development projects
• Hold team accountable for compliance to all of The Bank standards, policies and procedures

Qualifications

What you'll bring:

• People developer with a passion for helping individuals set goals, achieve personal and professional success, and produce exceptional work
• Proven track record in building, sustaining and navigating stakeholder relationships in and outside the organization, with fact-based decision making and effective approaches to conflict resolution
• Experience in all aspects of software delivery management – analysis, design, estimating, and implementing technology architectures
• Ability to execute and prioritize multiple tasks, initiate and conduct meetings with team and peers
• Strong understanding of design principles, technically scalable data modeling, development best practices, and quality in all code entering the code base
• Must have proven experience managing teams of at least 8 to 12 resources
• Must be willing to engage with a global team which will involve some early morning or late evening meetings
• Problem solver who values input from various experiences, seek out information to keep the team on track and voice opinions on the most effective way forward
• Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities
• Proficiency with operational support processes and project management methodologies, tools and processes
• Ability to construct presentations and communications in a logical manner, sensitive to diverse audience's needs
• A bachelor's degree is required, preferably in Computer Science, Software Engineering, or other related engineering discipline

Required skills:

• Experience implementing solutions using Agile/Kanban/Iterative delivery methodologies
• Experience with enterprise integration services/solutions
• Implementation experience with SAAS/PAAS based solutions.
• Good experience and knowledge of database and database integration tools
• Prior experience with regulated financial organizations
• Experience with enterprise architecture practices, specifically in information, application, infrastructure and security
• Working knowledge of Jira or similar tools
• Working knowledge of AWS Cloud Infrastructure
• Experience with REST/SOAP APIs (XML, JSON).
• User Interface: React, JavaScript, CSS.

Critical leadership capabilities

• Building people capability
• Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles
• Gives practical support and guiding principles for growing capabilities, not just technical skills
• Systematically develops employees through stretch assignments with specific competency development goals
• Uses informal and structured approaches to career development to focus on individual improvement over time
• Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities
• Collaborating and influencing
• Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared
• Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus
• Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people
• Driving results
• Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership
• Acts to surpass goals, seizing opportunities to push the envelope
• Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
• Focuses on new business opportunities that enable business development targets to be exceeded