Software Quality Operations Associate Jobs in Tomball, TX

Position Summary

The Business Operations Associate/Analyst plays a critical role in supporting the day-to-day operations of a growing insurance organization. This position serves as a central operational resource, partnering with Operations, Underwriting, Technology, Compliance, and Shared Services teams to coordinate workflows, support reporting initiatives, track operational performance, and drive process improvements across the business.
The ideal candidate is highly organized, detail-oriented, and enjoys working with data, managing competing priorities, and creating structure within a fast-paced environment. This role offers exposure to multiple areas of the business and opportunities for long-term career growth across Operations, Underwriting, Claims, and other functional areas.
Location: This role will work on a hybrid basis out of our NW Houston office (20445 State Highway 249 Suite 240 Houston, TX 77070)

What will your job entail?

Job Responsibilities

• Support operational workflows and business processes across multiple departments to ensure work is completed accurately and efficiently.

• Prepare, maintain, and analyze operational reports, performance metrics, and business data using Excel and other reporting tools.

• Assist with bordereaux reporting, data management activities, and operational data validation.

• Track and monitor key operational activities, including endorsements, binder renewals, technology requests, and workflow performance.

• Coordinate and follow up on business requests, projects, and action items to ensure timely completion and resolution.

• Partner with business and technology teams to support system enhancements, issue resolution, and operational improvements.

• Create, maintain, and update standard operating procedures (SOPs), workflow documentation, and training materials.

• Identify process improvement opportunities and provide recommendations to enhance efficiency, accuracy, and service quality.

• Support onboarding, training, and knowledge-sharing initiatives across operational teams.

• Assist with audits, compliance reviews, operational reporting, and special projects as needed.

• Communicate effectively with internal stakeholders to provide visibility into operational priorities, project status, and workflow activity.

• Prioritize multiple assignments and adapt to changing business needs in a dynamic environment.

Required Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and relevant work experience.

• 3+ years of experience in business operations, project coordination, reporting, analytics, administration, client service, or a related field.

• Strong Microsoft Excel skills, including the ability to organize, analyze, and report on data.

• Experience working with operational reports, data tracking, workflow management, or process coordination.

• Exposure to Power BI, dashboard reporting, business intelligence tools, or operational metrics reporting.

• Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously.

• Experience creating SOPs, workflow documentation, training materials, or process maps.

• Strong analytical, problem-solving, and critical-thinking abilities.

• Excellent written and verbal communication skills.

• Demonstrated ability to work independently, take initiative, and maintain attention to detail.

• Ability to thrive in a fast-paced environment while maintaining accuracy and accountability.

Preferred Qualifications

• 3+ years of experience in the insurance industry, including operations, underwriting support, claims, or related functions.

• Experience working with ticketing systems, workflow management platforms, or enterprise business systems.

• Familiarity with process improvement initiatives and operational efficiency projects.

• Experience using Microsoft Copilot, IMS, or similar business applications.

• Experience supporting cross-functional teams and managing multiple projects or priorities simultaneously.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization.Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression,sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners,and communities.This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $62,400.00 - $78,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.