Software Help Desk Jobs in Remote, OR (NOW HIRING)

On Site: Monday- Friday 10am-7pm PST, one Saturday
each monthAt Umpqua Health, we believe great care starts
with great people. We're on a mission to improve lives in our community by
making healthcare more accessible, compassionate, and effective. Join a team
that values integrity, collaboration, and innovation every step of the way.As a Patient Services Representative (PSR),
you're the face and voice of Umpqua Health. Whether greeting patients at the
front desk or handling calls, youll help make every patient feel heard,
supported, and taken care of. Your work helps drive operational excellence and
supports high-quality, patient-centered care.What Youll DoPatient Interaction & Communication
Greet and assist
patients and visitors with warmth, professionalism, and empathy

Check-in patients by
verifying and updating demographic and insurance information

Notify clinical staff
promptly of patient arrivals

Answer incoming phone
calls, route messages, and respond to patient inquiries

Schedule, reschedule,
and confirm appointments using the EMR

Provide directions and
general information about clinical services and procedures
Administrative & Clerical Support
Maintain accurate and
timely documentation in the EMR and Docutrak systems

Accurately enter
patient information, authorizations, and clinical notes into records

Ensure waiting areas
and front desk workspaces are clean, organized, and stocked

Sort and distribute
mail, faxes, and other incoming documentation

Prepare, scan, and file
paperwork, ensuring confidentiality and compliance with HIPAA

Perform daily
self-audits to ensure the accuracy and quality of data entry and
tasks
Insurance, Billing & Operational Duties
Verify insurance
eligibility and coverage for Oregon Health Plan, Medicare, and commercial
plans

Collect and process
patient co-pays and other payments

Assist patients with
basic billing questions and refer to complex issues appropriately

Support billing
processes by entering and tracking authorizations as needed

Maintain familiarity
with insurance updates and coverage requirements
Team Support & Communication
Assist with
preparation of daily schedules for clinical teams

Support providers and
clinical staff with administrative and operational needs

Alert supervisor to
any issues, delays, or abnormalities that arise during the workday

Collaborate with
coworkers and leadership to improve workflows and patient experience

Perform other duties
as assigned to help fulfill Umpqua Healths mission, vision, and
values
What Youll BringHigh school diploma or
equivalent required Minimum 1 year of
experience in customer service, healthcare, or front-desk role Strong communication
skills with a calm, friendly, and helpful demeanor High level of
attention to detail, time management, and organization Comfort with Microsoft
Office Ability to maintain
professionalism and confidentiality in a fast-paced environment Bilingual fluency in
SpanishExperience with EHR
software, preferably eClinicalWorksCompensation varies based on experience, education, and location: $18-$21/hrWe care about our team just as much as we care about
our community. When you join Umpqua Health, youll get access to:
Medical, Dental &
Vision Plans
Health & Flexible
Spending Accounts
PTO + Paid Holidays
401(k) Retirement Plan
+ Paid Family Leave
Employee Assistance
Programs
Short & Long-Term
Disability Insurance
Career Advancement
Opportunities