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Software Account Manager Jobs in Connecticut (NOW HIRING)

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

The Account Manager delivers live training sessions, supports account creation and onboarding ... Knowledge of software sales preferred * Background in sales support, technical support, or ...

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

The Account Manager delivers live training sessions, supports account creation and onboarding ... Knowledge of software sales preferred * Background in sales support, technical support, or ...

American Iron & Metal

Account Manager

New Haven, CT · On-site

Proven experience in account management, business development, or sales, preferably in the metal ... Proficiency in using customer relationship management (CRM) software, Microsoft Office, and data ...

American Iron and Metal

Account Manager

New Haven, CT · On-site

Proven experience in account management, business development, or sales, preferably in the metal ... Proficiency in using customer relationship management (CRM) software, Microsoft Office, and data ...

American Iron and Metal

Account Manager

New Haven, CT · On-site

Proven experience in account management, business development, or sales, preferably in the metal ... Proficiency in using customer relationship management (CRM) software, Microsoft Office, and data ...

American Iron & Metal

Account Manager

New Haven, CT

Proven experience in account management, business development, or sales, preferably in the metal ... Proficiency in using customer relationship management (CRM) software, Microsoft Office, and data ...

Hilbgroup

Commercial Lines Account Manager

Putnam, CT · On-site

$65K - $70K/yr

Ability to quickly learn and adapt to new technology and software * Ability to analyze work ... Take responsibility for own actions and be responsive to coaching from account managers and ...

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Showing results 21-40

All JobsSoftware Account JobsSoftware Account Manager JobsSoftware Account Manager Jobs in Connecticut

Software Account Manager information

See Connecticut salary details

$28.1K

$62.6K

$100.8K

How much do software account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software account manager in Connecticut is $62,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $74,700.00 per year, depending on experience, location, and employer.

What is the difference between Software Account Manager vs Customer Success Manager?

AspectSoftware Account ManagerCustomer Success Manager
Primary FocusManaging client accounts, upselling, renewalsEnsuring customer satisfaction, onboarding, retention
Required SkillsSales, product knowledge, relationship managementCommunication, problem-solving, customer support
Work EnvironmentSales teams, client meetings, account reviewsCustomer support teams, onboarding sessions
CertificationsSales certifications, CRM proficiencyCustomer service certifications, SaaS knowledge

While both roles focus on client relationships in the software industry, Software Account Managers primarily handle sales, renewals, and account growth, whereas Customer Success Managers focus on onboarding, satisfaction, and retention. Understanding these differences helps companies assign the right responsibilities and professionals to each role.

What is a software account manager?

A Software Account Manager is a professional responsible for managing and nurturing relationships with clients who use a company's software products or services. Their primary duties include understanding client needs, ensuring customer satisfaction, facilitating product adoption, and identifying opportunities for upselling or renewing contracts. They act as a liaison between the client and internal teams, such as sales, support, and development, to address issues and deliver solutions. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a software account manager, and why are they important?

To thrive as a Software Account Manager, you need a strong background in sales, customer relationship management, and a good understanding of software solutions, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, sales analytics tools, and software licensing systems is typically required. Exceptional communication, negotiation, and problem-solving skills help you build trust and resolve client challenges effectively. These abilities are crucial for driving revenue growth, ensuring client satisfaction, and maintaining long-term business partnerships.

How does a software account manager typically collaborate with technical teams to meet client needs?

As a Software Account Manager, you will frequently act as the bridge between clients and internal technical teams, such as product development and support. This involves gathering client requirements, translating business needs into technical language, and ensuring deliverables align with customer expectations. Regular communication, joint meetings, and project updates are standard practices to keep everyone aligned. Effective collaboration not only ensures client satisfaction but also helps identify upsell or cross-sell opportunities by understanding both client pain points and product capabilities.
Software Account Manager jobs near you
Infographic showing various Software Account Manager job openings in Connecticut as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 3% Temporary, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $62,610 per year, or $30.1 per hour.

CL Account Manager

TicketNetwork

South Windsor, CT • On-site

Full-time

Retirement

Re-posted 17 days ago

Job description

RCN Capital is seeking an Account Manager to serve as the primary technical point of contact for new Correspondent Lender (CL) partners throughout the onboarding lifecycle. This role is responsible for guiding clients through system setup, product training, and early adoption to ensure a smooth and successful launch with RCN Capital's technology platforms.
The Account Manager delivers live training sessions, supports account creation and onboarding activities, and maintains detailed onboarding and engagement records within CRM tools. Acting as a liaison between CL partners and internal teams-including Technical Support, Partnership Management, and Technology & Development-this role helps resolve issues, communicate enhancements, and proactively identify opportunities to improve the client experience.
Additionally, the role gathers client feedback to support product and process improvements, manages ongoing client needs as new functionality is released, and represents RCN Capital at industry conferences and CL training events.
Responsibilities:
  • Serve as the tech application point of contact for new CL clients throughout the onboarding lifecycle
  • Schedule and conduct live product training sessions and guide clients through setup, usage and early adoption
  • Assist in the account creation and on-boarding of new CL into the system
  • Maintain detailed records of onboarding progress and client engagement using CRM tools
  • Act as the point of contact and handle customers' individual needs as new functionality and applications are released
  • Gather client feedback during onboarding to inform product improvements and client resources
  • Serve as a liaison between the client and other RCN departments such as Technical Support, Partnership Management, Technology & Development, and others.
  • Proactively identify potential friction points and recommend solutions for a smoother client experience
  • Represent RCN at various industry conferences and CL training groups
  • Additional tasks and projects to align with evolving business needs

Required Skills and Experience:
  • Excellent communication and interpersonal skills, especially when working with technical and non-technical users
  • Highly motivated with strong work ethic
  • Highly organized with strong attention to detail and ability to manage multiple onboarding timelines simultaneously
  • Strong problem-solving skills and a client-first mindset
  • Strong telecommunication skills
  • Proficient in MS Office, specifically Outlook, Word and Excel
  • Adapts well to change and performs successfully in a fast paced environment
  • 1-2 years of experience in a professional, client-focused role, specifically including phone work or cold calling
  • 1-2 years of experience in a business development, sales, or similar role
  • Commensurate educational experience will be considered.

Preferred Skills and Experience:
  • Experience in FinTech, lending software, or mortgage technology platforms
  • Knowledge of software sales preferred
  • Background in sales support, technical support, or implementation roles
  • 1-2 years of experience in the real estate lending, mortgage or banking industry

Education:
  • Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or related field.

Work Schedule:
  • Full time, 40 hours/week
  • Monday-Friday, 9AM to 6PM
  • Hybrid work model
  • First 90 days onsite for training
  • 2 days/week required onsite after

Why RCN Capital:
  • Growth-oriented environment with opportunities to expand your legal skill set
  • Ongoing training and development
  • Casual dress policy
  • Free food and beverage program
  • Competitive benefits, including 401(k)
  • And many additional perks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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