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Socket Telecom Jobs in Missouri (NOW HIRING)

Socket Telecom LLC

Commercial Technical Support

Columbia, MO · On-site

$35K - $44K/yr

Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude ...

Socket Telecom LLC

Field Services Technician

Rolla, MO · On-site

Socket is seeking a skilled Field Services Technician to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers. You'll play a key ...

Socket Telecom LLC

Field Technician - Tier II

Saint Louis, MO · On-site

$19.25 - $26.25/hr

Socket is seeking a skilled Field Technician- Tier II to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers. You'll play a key ...

Socket Telecom LLC

Project Coordinator

Columbia, MO · On-site

Socket is seeking a highly skilled Project Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the ...

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Socket Telecom information

What are some common challenges faced by professionals working in Socket Telecom roles, and how can they be overcome?

Professionals in Socket Telecom roles often encounter challenges such as troubleshooting network connectivity issues, keeping up with evolving telecommunications technologies, and responding to service outages under tight deadlines. These challenges can be managed by staying current with industry certifications, participating in ongoing technical training, and developing strong problem-solving skills. Collaboration with cross-functional teams, such as network engineers and customer support, is also essential to quickly resolve issues and ensure reliable service for clients.

What are the key skills and qualifications needed to thrive as a Telecom Network Engineer, and why are they important?

To thrive as a Telecom Network Engineer, you need a strong background in networking, telecommunications protocols, and a relevant degree such as in computer science or electrical engineering. Familiarity with network management tools, telecom hardware, and industry certifications like Cisco CCNA or CompTIA Network+ is often required. Excellent problem-solving abilities, teamwork, and effective communication skills help you stand out in this position. These skills ensure reliable network performance, quick resolution of technical issues, and effective collaboration in maintaining complex telecom infrastructures.

What is the difference between Socket Telecom vs Network Technician?

AspectSocket TelecomNetwork Technician
Required CertificationsFCC licenses, telecom-specific certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecom sites, customer premises, fieldworkData centers, office networks, fieldwork
Industry UsageTelecommunications providers, service companiesIT companies, internet service providers
Job FocusInstalling, maintaining telecom equipmentConfiguring, troubleshooting network hardware

Socket Telecom and Network Technician roles share technical certifications and fieldwork environments but differ mainly in their focus. Socket Telecom specializes in telecom infrastructure and services, while Network Technicians focus on computer networks and data systems. Both roles are essential in the tech and telecom industries, often overlapping in skills but serving distinct operational needs.

What is Socket Telecom?

Socket Telecom is a regional telecommunications company that provides internet, phone, and television services to residential and business customers. Founded in Missouri, Socket specializes in offering high-speed fiber internet, DSL, and telephone services, primarily in Missouri and surrounding areas. The company is known for its local customer service and commitment to expanding broadband access in underserved communities. Socket Telecom also offers business solutions, including VoIP and networking services.
What are popular job titles related to Socket Telecom jobs in Missouri? For Socket Telecom jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Socket Telecom jobs in Missouri look for? The top searched job categories for Socket Telecom jobs in Missouri are:
Socket Telecom jobs near you
Infographic showing various Socket Telecom job openings in Missouri as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution.

Commercial Technical Support

Socket Telecom LLC

Columbia, MO • On-site

$35K - $44K/yr

Full-time

Re-posted 13 days ago

Job description

Description:

Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude, ability to multitask, highly collaborative, and able to work with little supervision. The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities for motivated people.

Responsibilities include:

  • Troubleshooting and problem-solving technical issues affecting Socket’s business customers.
  • Documentation of customer interaction through trouble tickets.
  • Providing timely and consistent follow-up to Socket’s business customers.
  • Contributing to the collective resources and knowledge of the Business Center department.
  • Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer’s services are ready on their go-live date and the accuracy of router configurations.
  • Route current business customer’s requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators.
Requirements
  • Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
  • Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
  • ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred.
  • Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
  • Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.
Requirements: