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Social Service Program Manager Jobs in Westminster, MD

T Rowe Price

Lead Technology Program Manager

Owings Mills, MD · On-site

$123K - $159K/yr

Role Summary Technical Program Managers play a vital role in shaping the future of financial services, collaborating closely with technology teams and business partners to create innovative client ...

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All JobsSocial Service Program JobsSocial Service Program Manager JobsSocial Service Program Manager Jobs in Westminster, MD

Social Service Program Manager information

See Westminster, MD salary details

$35.6K

$74.9K

$127.3K

How much do social service program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for social service program manager in Westminster, MD is $74,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $84,600.00 per year, depending on experience, location, and employer.

What is a social service program manager?

Social Service Program Managers are professionals who oversee and coordinate social service programs within organizations such as government agencies, nonprofits, or community organizations. They are responsible for planning, implementing, and evaluating programs that support individuals and communities in need. Their duties often include managing budgets, supervising staff, ensuring compliance with regulations, and working with other organizations to deliver services effectively. Social Service Program Managers play a key role in improving access to resources and ensuring the effective delivery of social services.

What are some common challenges social service program managers face when overseeing multiple programs and teams?

Social Service Program Managers often juggle several programs simultaneously, which can present challenges such as balancing limited resources, managing diverse staff, and ensuring compliance with regulations. They must prioritize tasks effectively, facilitate clear communication between teams, and adapt to changing client needs or funding requirements. Building strong relationships with community partners and fostering a collaborative team environment are essential strategies to overcome these challenges and ensure program success.

What are the key skills and qualifications needed to thrive as a social service program manager, and why are they important?

To thrive as a Social Service Program Manager, you need expertise in program development, budget management, and compliance, typically with a background in social work or a related field and often a relevant degree. Familiarity with case management software, grant management systems, and data reporting tools is essential for daily operations. Strong leadership, communication, and problem-solving skills set outstanding managers apart by enabling effective team coordination and stakeholder engagement. These skills ensure efficient program delivery, accountability, and positive outcomes for clients and communities.

What is the difference between Social Service Program Manager vs Social Worker?

AspectSocial Service Program ManagerSocial Worker
CredentialsBachelor's or Master's in Social Work, Public Administration, or related field; certifications varyBachelor's or Master's in Social Work; required licensure or certification
Work EnvironmentAdministrative settings, overseeing programs, managing staffDirect client interaction, counseling, case management
Employer & IndustryNonprofits, government agencies, healthcare organizationsHospitals, clinics, social service agencies
Search & ComparisonOften compared for leadership roles in social servicesCommonly searched for direct client support roles

The main difference is that a Social Service Program Manager focuses on overseeing and managing social service programs, while a Social Worker provides direct support and counseling to clients. Both roles require relevant education and certifications, but their work environments and responsibilities differ significantly.

Social Service Program Manager jobs near you

DASaaS Program Manager

Mobile Communications America Inc

Timonium, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Mobile Communications America rating

8.5

Company rating: 8.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

14th of 101 rated telecommunications companies

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced DASaaS Project Manager to support our fast-growing Data Division specifically supporting our In-Building Wireless Solutions, Network Services Team to support the onboarding of a DAS portfolio and new DAS-as-a-Service product offering.


MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more. 


WHAT YOU WILL BE DOING:


Role Summary

The Project Manager, DAS Onboarding and DaaS Program, leads two distinct but related projects to grow the IWS DAS portfolio of owned networks. The PM will lead the end-to-end onboarding and deployment management of approximately 150 existing Distributed Antenna System (DAS) sites and is responsible for managing the complete customer and site lifecycle, from initial sales outreach through site assessment, proposal development, contract execution, onboarding, and operational handoff. In addition to the 150 sites, the PM will also manage the newly developed DASaaS offering to ensure the program meets all financial, operational, and customer experience KPIs. Also, the PM will enable the DaaS sales and contracting processes and help refine the service offering.


The ideal candidate will possess strong project management, telecommunications, customer relationship management, and data analytics skills. This individual will coordinate cross-functional teams, maintain program timelines, ensure data accuracy, and provide executive-level reporting utilizing HubSpot, Zeva, and related business systems.



Key Responsibilities:


Program & Project Management

  • Own and manage the onboarding lifecycle for 150 DAS sites across a multi-site carrier deployment program with an aggressive timelines over the next 12 months.
  • Serve as the primary point of contact between carrier stakeholders, internal teams, site owners, and vendor partners.
  • Track site progress from opportunity creation through contract execution and onboarding completion.
  • Ensure projects remain on schedule and escalate issues as needed to maintain delivery targets.


Sales Outreach & Customer Engagement

  • Manage and track Sales outreach activities to prospective site owners, property managers, and stakeholders.
  • Coordinate communications with carrier representatives and internal sales teams.
  • Track pipeline progression and engagement activities through HubSpot.
  • Ensure timely follow-up on leads, opportunities, and customer inquiries.


Site Assessment Management
  • Coordinate and schedule site assessments with field teams, engineering and operations resources, and property owners.
  • Monitor assessment completion and ensure documentation is received and uploaded into company systems.
  • Work with PM teams to facilitate resolution of site access, scheduling, and logistical challenges.
  • Track assessment outcomes and coordinate with Engineering for recommended next steps for site qualification.


Proposal Development & Delivery
  • Coordinate proposal generation and review processes.
  • Gather required site, engineering, and commercial information to support accurate proposals.
  • Ensure proposals align with system requirements, pricing standards, and business objectives.
  • Track proposal status through approval and customer acceptance.


Contract Management
  • Manage contract workflows from initial draft through execution.
  • Coordinate reviews with legal, finance, sales, and carrier stakeholders.
  • Track key contractual milestones, approvals, and execution dates.
  • Maintain organized contract records and ensure compliance with internal procedures.


Data Management & Reporting
  • Maintain accurate project data within HubSpot and Zeva.
  • Develop dashboards, reports, and KPI tracking mechanisms to measure program performance.
  • Monitor pipeline health, assessment completion rates, proposal conversion metrics, and contract execution status.
  • Provide regular status updates, forecasts, and executive reporting.
  • Ensure data integrity and process compliance across all project stages.


Cross-Functional Coordination
  • Partner with Sales, Operations, Engineering, Legal, Finance, and Field Services teams.
  • Drive accountability for action items and deliverables across multiple stakeholders.
  • Lead recurring project meetings and communicate status updates effectively.
  • Identify process improvement opportunities to increase onboarding efficiency and scalability.


WHAT YOU WILL BRING TO THE TEAM:
  • You will bring an unwavering focus on the customer by delivering Best-In-Class network performance and exceeding contractual SLAs for response times and network availability.
  • You will bring a positive can-do attitude that partners with our regional operations teams and finds ways to deliver for our customers.
  • You will bring a focus on details, process, innovation, and a proactive approach that will help push our service delivery to the next level.
  • You will help build a Network Services Field and NOC team that delivers an outstanding network performance and customer experience.


BASIC QUALIFICATIONS:

  • Bachelor's degree in Business, Telecommunications, Project Management, Engineering, or related field, or equivalent experience.
  • 7+ years of project management experience, preferably within telecommunications, wireless infrastructure, DAS, small cell, or network deployment environments.
  • Demonstrated experience managing large-scale, multi-site deployment programs.
  • Experience coordinating customer onboarding, site acquisition, or infrastructure deployment projects.
  • Proficiency with CRM and project tracking platforms, including HubSpot.
  • Strong analytical and reporting capabilities.
  • Excellent organizational, communication, and stakeholder management skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.


PREFERRED QUALIFICATIONS & TRAITS:

  • Experience working with wireless carriers or telecom infrastructure providers.
  • Familiarity with DAS, small cell, macro cell, fiber, or network deployment processes.
  • Experience using Zeva or similar project and deployment management platforms.
  • PMP, CAPM, or equivalent project management certification.
  • Experience with contract administration and commercial negotiations.


YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:


  • Work environment: Professional office setting with comfortable temperature control and moderate noise levels with travel to remote offices, customer locations, and conferences. 
  • Remote “work from home” is possible and requires dedicated workspace, quiet environment, high speed internet. 
  • Physical demands include ability to sit for extended periods at a computer workstation, occasional standing and walking.
  • Visual acuity requirements: Close vision to perform computer work
  • Communication: Extensive phone and Teams conversations, conference calls, and email and documentation in English. 


TRAVEL REQUIREMENTS:

Travel to domestic locations may be required for specific meetings with internal teams, customers, or industry conferences. Estimated at 15% but possibly more in early stages


DIRECT REPORTS:

Direct reports are not anticipated for this role


WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. 

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA, and it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. 

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”




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