Social Service Community Support Worker Jobs (NOW HIRING)

****This is a Community Health Worker Training Program. Qualified Candidates will live within 30-45-minute from the Service Site in Portland, Oregon****

Next Cohort Begins 1/14/2025

Training Program Description

Throughout this program, you will learn the essential concepts and skills needed to function as a Community Health Worker (CHW) to become a vital bridge between healthcare, social services, and the people in your community who need them most. After completion, you will receive the credit hours necessary to apply for CHW licensure in Oregon.

This program is ideal for anyone committed to helping patients and their families gain timely, individualized access to the quality health care and specialized community support services they deserve. It's designed for students of any background, even those newer to health care.

Note: This program includes both online classroom training and on-site hands-on internship/externship training.

Training Program Details:

• This is a temporary training program lasting approximately 550 hours.
• Approximately 150 hours of didactic learning and a total of 400 hours of on-site in-person internship
• This training program requires the learners to participate Mon-Fri,8 AM-5 PM for the duration of the program.
• The total program stipend is $7,500. The $7,500 is divided for the duration of the program and payment is made on OCHIN's semi-monthly pay schedule.

Training Program Covers:

• History of Community Health Workers
• Introduction to Community Health Workers
• Health Promotion & Disease Prevention
• Health Literacy as a Barrier
• Telehealth Literacy
• Broad Determinants of Health
• Health Disparities
• Cultural Health Beliefs
• Communication Techniques
• Managing Referrals
• Healthcare Financing
• Legal Advocacy
• Documentation
• Safety Concerns
• Screening for Social Risk Factors
• EHR Systems & Population Health Management
• Technology in Community Care
• Social Service Resource Locators.

Training Program Benefits

• Play a pivotal role in advancing health equity and strengthening the circle of community care.
• Learn to advocate on behalf of patients and their families-facilitating timely access to key community resources including information, insurance, food, housing, and more.
• Special emphasis on working in community-based settings-including communication barriers; health model characteristics; and impact of culture and socioeconomic status on health.

CHW Description:

Community health workers (CHWs) play a vital and unique role in linking diverse and underserved populations to health and social service systems. Community Health Workers will primarily be working out in the community with specific target populations. CHW's will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes. Community health workers (CHWs) have a close understanding of the community they serve.

This trusting relationship enables them to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. Community health workers also build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

The CHW duties include, but are not limited to:

• Establish trusting relationships with patients and their families while providing support, encouragement, and feedback.
• Coach patients in effective management of their chronic health conditions and self-care.
• Convey the purposes and services of a program to the user population and the impact the program or service would have.
• Assist patients in understanding care plans and instructions.
• May need to visit patients in their homes to assess the patient, their living conditions, and meet with family members or caretakers.
• Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
• Advocate for patient and act as a liaison between the patient/family and community service agencies (I.e., schools, hospitals, support groups, etc.).
• Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
• Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication and coordinate services between providers.
• Motivate patients to be active, engaged participants in their health.
• Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
• Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.
• Other duties as assigned.

Training Program Eligibility Requirements:

• Must be 18 years or older
• Participants must live within 30min-45min from the Service site location of Portland, OR
• Must have a high school diploma or GED
• Must be a U.S. Citizen or Permanent Resident/Green Card holder (not open to non-citizens or Visa holders)
• Familiarity with Microsoft Office Suite, particularly Word, Excel, and PowerPoint, is beneficial for this role
• Must be able to pass a national criminal background check successfully.