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Smiths Customer Service Manager Jobs (NOW HIRING)

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Customer Service Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M - F, 10:30 am - 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services ...

Customer Service Manager POSITION SUMMARY: The Customer Service Manager directs, manages and supports all aspects of the Customer Service function. RESPONSIBILITIES: (additional duties as assigned)

The Customer Service Manager is responsible for leading customer service operations and supporting service excellence across multiple customer-facing teams. This role oversees daily customer service ...

The Customer Service Manager collaborates with Business Development, Sales, Program Management, Operations, and other internal teams to enhance customer relationships, improve service delivery, and ...

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

Manage and mentor a team of Customer Service Representatives and ensure that Company policies and procedures are being followed. * Train the Customer Service Representatives on appropriate procedures

Identify process gaps and lead continuous improvement initiatives that increase efficiency, consistency and service quality. * Leverage CRM and business systems to improve team effectiveness ...

Job Summary The Customer Service Manager leads and manages the day-to-day operations of the Customer Service team in promoting sales, building relationships with new and existing customers. This role ...

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

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Smiths Customer Service Manager information

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$24.5K

$58K

$101K

How much do smiths customer service manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for smiths customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Smiths Customer Service Manager jobs?

For Smiths Customer Service Manager jobs, the most frequently searched job titles are:

Customer Service Manager

La Mirada, CA • On-site

ARM Enterprises
Manufacturing • 11 - 50 employees

$20 - $25/hr

Full-time

Re-posted 29 days ago


Job description

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong experience with Zendesk, consumer goods, and e-commerce is essential, along with proficiency in setting up new standard operating procedures and managing teams. The role requires a tech-savvy, reliable professional who thrives in a fast-paced environment and is eager to deliver exceptional customer experiences.
Responsibilities:
  • Prioritizes and solves customer issues  
  • Process returns  
  • Create clear reporting to track issues, returns, reviews, etc.  
  • Collaborate with other departments to ensure customers' needs are being met  
  • Ensures high standards of quality service are maintained at all times  
  • Delegate tasks when appropriate  
  • Ability to work under pressure, handle multiple projects  
  • Communicate effectively with team members  
  • Report product issues to the management team  
  • Comfortable working independently, making sound decisions  
  • Provide training and guidance to team members to improve customer service skills  
  • Stay updated on product knowledge and company policies to address customer inquiries accurately  
  • Identify opportunities to improve processes and enhance customer satisfaction  
  • Monitor customer feedback and trends to recommend improvements to products or services  
  • Maintain accurate records of all customer interactions and resolutions.

Qualifications:
  • Proven experience in customer service management  
  • Proficiency with Amazon Seller Central  
  • At least two years of experience using Zendesk or similar CRM software  
  • Background in a product manufacturing environment  
  • Strong multitasking abilities and attention to detail  
  • Excellent verbal and written communication skills  
  • Highly organized with the ability to prioritize effectively  
  • Proficient in Microsoft Word, Excel, and general computer skills  
  • Effective problem-solving skills with a solution-oriented mindset  
  • Comfortable working in a fast-paced, dynamic environment  
  • Experience setting up and implementing new standard operating procedures  
If you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity. The Customer Service Manager will play a vital role in ensuring that our customers receive top-notch support and have a positive experience with our products.