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Smb Client Service Manager Jobs (NOW HIRING)

Self Bill Pro

Client Service Manager

Clermont, FL · On-site +1

$80K - $90K/yr

About the Role: $80,000 - $90,000 We are seeking a Client Service Manager (CSM) with employee benefits experience to be the primary point of contact and relationship owner for a dedicated portfolio ...

City Wide

$335/day

Work closely with Night Managers to maintain outstanding service quality. * Maintain accurate client information and inspection records using our CRM. * Partner with our Sales Team by identifying new ...

Gallagher

Client Service Manager

Glen Carbon, IL · On-site

Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful. * Be the main point of contact for assigned group of accounts and help keep work moving from ...

Labor First

Client Service Manager, East

Mount Laurel, NJ · On-site

$48K - $72K/yr

The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a ...

City Wide

Client Service Manager

Riverside, CA · On-site

$335/day

Work closely with Night Managers to maintain outstanding service quality. * Maintain accurate client information and inspection records using our CRM. * Partner with our Sales Team by identifying new ...

ConnectOne Bank

Client Service Manager

Middletown, NY · On-site

$90K - $115K/yr

The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...

WithCoverage

Client Service Manager

Saint Louis, MO · On-site

$100K - $140K/yr

Client Service Manager Location: Remote in St. Louis, MO About WithCoverage : WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern ...

ConnectOne Bank

Client Service Manager

Lake Success, NY · On-site

$90K - $115K/yr

The Client Service Manager (CSM) oversees the overall Sales and Service functions, and ensures that all operational functions are completely and properly performed by the staff. All this, while ...

New

The Millennium Group

Client Service Manager

Manhattan, NY · On-site

$36 - $37/hr

Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is ...

The Millennium Group

Client Service Manager

Manhattan, NY · On-site

$36 - $37/hr

Reporting to Operations Manager, the role is responsible and accountable for all aspects of the day-to-day management of the mail and printing service across all client facilities. The manager is ...

Global Outsourcing

Client Service Manager

Manhattan, NY · On-site

$49K - $59K/yr

... a service that exceeds expectation. At the very heart of the marketing process is the client ... Our clients will rely on you to coordinate and manage all aspects of launching our product at all ...

AmanaCare

Client Service Manager

Kearney, NE · On-site

$55K - $60K/yr

Client Satisfaction and Care Plan Management * Oversee all clients within a territory from the time ... Ensure all forms (in-person consultation, service agreement,etc) are completed thoroughly and ...

Liberty Mutual

Client Service Manager II

Chicago, IL · Hybrid

$101K - $140K/yr

Description About the Role Liberty Mutual is hiring a Client Services Manager II to own the service experience for a portfolio of customers of all sizes and levels of complexity. Working under ...

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Smb Client Service Manager information

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How much do smb client service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for smb client service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

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For Smb Client Service Manager jobs, the most frequently searched job titles are:

Client Service Manager

Clermont, FL • On-site, Remote

Self Bill Pro
See more jobs at Self Bill Proexternal

$80K - $90K/yr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Serve as the main point of contact and relationship owner for a portfolio of clients.

  • Own inbound client inquiries and resolve billing questions, benefit invoice issues, and account concerns.

  • Create and deliver accurate, on-time benefit invoices and audit data between systems to ensure accuracy.

Job description

About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: $80,000 - $90,000
We are seeking a Client Service Manager (CSM) with employee benefits experience to be the primary point of contact and relationship owner for a dedicated portfolio of clients. This is an individual contributor role reporting to the Manager of Client Services, not a people-leadership position. This is a client-facing role: fielding inbound inquiries, running proactive touchpoints across the client lifecycle, and owning the overall health of each relationship. This is a remote position.
Key Responsibilities:
Relationship Ownership & Client Success
  • Serve as the main point of contact and relationship owner for a portfolio of clients.
  • Build and maintain relationships with key client stakeholders, benefit administrators, brokers, and benefit carriers.
  • Run proactive touchpoints across the client lifecycle (post-onboarding check-ins, periodic health checks, pre-renewal outreach), adapting cadence and communication style (call vs. email) to each client.
  • Keep brokers looped into client communications and maintain the broker relationship directly.
  • Own the controllable retention rate for your book of business.

Client-Facing Support & Advocacy
  • Own inbound client inquiries end-to-end - billing questions, benefit invoice issues, and general account concerns - through to full resolution.
  • Explain how benefit changes and data flow into billing so clients understand the invoice, not just the answer.
  • Partner with cross-functional internal teams to resolve billing and benefit-related issues.
  • Interface directly with reps from benefit administration platforms and insurance carriers to execute data or account updates.
  • When an issue can't be solved directly, guide the client to the right resource and follow up to confirm resolution.

Invoicing Accuracy & Data Auditing
  • Create and deliver precise, on-time benefit invoices every month through meticulous preparation and rigorous review.
  • Coordinate daily with Client Services Administrative Specialists (CSAS) who assist with invoice creation, ensuring they understand each account and are meeting expectations on every invoice.
  • Regularly audit data between systems (e.g., carrier, payroll/HRIS, and billing platforms) to confirm accuracy and consistency.
  • Identify and find the root cause of enrollment, date, premium, and coverage discrepancies.
  • Correct discrepancies and follow up with the relevant system or party to prevent recurrence.
  • Provide training and guidance to clients on billing procedures and benefit plan details as needed.

Renewal & Account Management
  • Lead clients through the annual renewal process, managing billing changes and the transition.
  • Monitor account health and flag early warning signs - slow responses, unresolved questions, disengaged brokers or carriers.
  • Identify and surface opportunities for process improvements in billing and account management.

Requirements and Qualifications:
  • Bachelor's degree and 3+ years of experience in employee benefits account management, client success, or a client-facing relationship management role, or 7+ years of relevant experience.
  • Customer-centric mindset with strong relationship-building and interpersonal skills.
  • Comfortable initiating proactive outreach and scheduling calls rather than defaulting to email.
  • Ability to manage a portfolio of complex client accounts, including hands-on billing issue resolution.
  • Familiarity with 834 and LDEx EDI files.
  • Strong analytical acumen; comfort with data analysis and manipulation, particularly in Microsoft Excel.
  • Excellent verbal and written communication skills.
  • Proficient with Microsoft Office Suite, project management tools, and CRM systems.
  • Strong organizational skills and attention to detail; able to work independently and collaboratively in a fast-paced startup environment.

Why Join Self Bill Pro:
At Self Bill Pro, you'll join a collaborative, ambitious team using smart, scalable technology to modernize benefits billing. We encourage motivated relationship-builders to apply!
Work Model:
Remote
Employment Type:
Full-Time, Permanent
Category:
Information Technology
Required Education:
Bachelors Degree
Required Experience:
Experienced

Apply