Smart Design Jobs in Massachusetts (NOW HIRING)

Company OverviewSmart Care Climate Solutions is the trusted service leader in the commercial and industrial refrigeration industry. Nationwide, leading grocery stores, cold storage facilities and distribution warehouses rely on Smart Care to design, build, maintain and repair commercial refrigeration and HVAC systems.Position DescriptionThe General Manager leads the profitable growth of the Service, Installation and Equipment businesses in their operating companies, ensuring high levels of safety, customer satisfaction, job profitability and quality work.To succeed in this position, candidates should have strong technical skills with exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers and employees.Main ResponsibilitiesSupervises and directs the work of the Leaders within Service, Installation and Equipment. Builds the selling organization to effectively grow share and deepen customer relationships.Responsible for a safe work environment for all employees and supports safety efforts for injury prevention, along with strong immediate communication when injuries occur.Manages the business P and L and overall financial health of the business. Responsible for an annual 10% growth in top line sales and 10% increase in EBITDA.Prepares and executes the annual operating plan and develops budgets in coordination with department heads and controllers.Represents and upholds company values and operates with the highest level of integrity, ensuring adherence to company policies.Meets with direct reports weekly. Oversees talent acquisition, development and retention.Maintains close business relationship with top customers, general contractors. Actively assesses customer satisfaction levels and initiates remedial actions as required.Improves processes for better productivity.Oversees large projects and interprets performance reports.Creates and conducts quarterly business reviews on Smart Care performanceQualificationsBachelor’s Degree in Construction Management (or similar degree program, with technical and financial components) or commensurate experience8-10 years of managerial/supervisory experience in a service-related industry2 or more years of previous P&L ownership and responsibility3 or more years of customer relationship development and management experiencePrevious P&L accountability (minimum $10 Million responsibility)Track record of success leading a technical workforceThorough understanding of initial call to cash process (i.e. sales, customer care, dispatch, service, supply chain, billing, etc.)Prior experience in developing and working in service app and dispatch systemsPrevious experience in HVAC, Grocery, Foodservice or equipment repair industryWillingness to travel within the market spending significant time with current and potential customers and assisting the location managers with sound business processesValid driver’s license and acceptable motor vehicle record (5-year history)PreferredPrevious experience managing a multi-branch technician workforcePrevious experience managing direct customer relationshipsExcellent interpersonal and communication skills including sales abilityDemonstrated experience developing strategic growth and service initiativesDemonstrated problem solving and decision-making skills in a fast-paced environmentDemonstrated selection, hiring, and team development skillsPC skills including MS OfficeAbout Smart CareSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.
#J-18808-Ljbffr