Smart City Director Jobs (NOW HIRING)

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The OSP Telecom Project Inspector oversees the quality, safety, and compliance of our outside plant construction projects, from initial design and permitting through final inspection and close-out. Reporting to the Manager, Construction, this field-based role is responsible for designing and developing OSP construction drawings and permit documentation, and for project managing assigned work through to completion. The inspector coordinates closely with contractors, City departments, other agencies, and Disney staff to keep projects on schedule and in compliance with company, OSHA, and local standards. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise.

What the Role Involves

• Designing and developing OSP construction drawings and permit documentation, and project managing assigned projects through to completion
• Inspecting all maintenance, installation, and repair of transport infrastructure servicing business and residential customers within our service area, including IDF/MDF closet rack and cabling procedures, correct labeling of fiber/copper cables in manholes and pull boxes, FTTH drop cable depth, and all contractor work
• Coordinating and conducting pre-construction and progress meetings with contractors, City departments, and other agencies
• Attending and participating in pre-construction meetings with internal staff, Disney staff, and contractors
• Coordinating work with contractors, City departments, and other agencies
• Working with contractors on project updates and scheduling issues, and answering questions
• Ensuring all contractors and company staff remain safety compliant per OSHA, company, and Disney standards, when applicable
• Assisting with surveying, locating, and field work, as needed
• Troubleshooting, maintaining, and repairing all systems from the customer premise to Smart City via copper and fiber cabling
• Using assigned equipment to effectively communicate with excavators, utility representatives, and company personnel regarding underground facilities
• Performing light excavation with a shovel to expose buried cables, when necessary
• Properly operating and maintaining HESCO (manhole assistance trailer), ladders, and hand and power tools
• Following, supporting, and enforcing all internal control processes and procedures, and observing company safety policies at all times
• Contributing to various projects with minimal supervision, including aiding other departments and team members, as directed

What We're Looking For

• A vital interest in contributing to the success of the department’s and company’s goals and strategic vision
• Competency and experience in Microsoft Office (Word, Excel, Outlook) and the ability to work with cloud-based and mobile technology
• Eagerness to adapt existing processes to new, improved systems
• Excellent organizational skills, time management, initiative, attention to detail, accuracy, and follow-through to completion
• Well-developed decision-making, analytical, and critical thinking skills
• Exceptional communication and customer service skills, with the ability to explain complex situations in simple terms
• Ability to multi-task and accomplish tasks in a fast-paced environment with minimal supervision
• Ability to work in a high-availability network environment with tight SLAs
• Ability to represent the company in a professional manner at all times
• A proactive attitude within the team through mentoring and knowledge sharing
• Ability to work flexible hours, including holidays, weekends, and overnight work, as needed, to perform field site visits with contractors, customers, and local agencies
• Ability to effectively collaborate cross-functionally with team members at all levels within the organization
• Ability to read and understand maps, conduit records, and layout drawings
• Advanced knowledge of telecommunications utility installations and standard construction practices
• Considerable knowledge of construction management, inspection methods, and materials
• Working knowledge of boring, trenching, and aerial work methods and interpretation
• Working knowledge of the permit application, review, and close-out process in the Central Florida market (Orange County, Osceola County, City of Orlando, Maitland, etc.)
• Ability to review and comprehend cable drawings and engineering designs, and identify underground cable infrastructure
• Fluency in operating test equipment used to maintain and troubleshoot fiber optic facilities and subscriber drops (TDR, OTDR, fiber scopes)
• Fluency in universal communications color code for both copper and fiber infrastructure, including various counts and specifications
• Ability to see and distinguish different colors, read small print, and hear/recognize audible signals
• Ability to safely use step and extension ladders (up to 25 ft.) or other elevated equipment, as appropriate (e.g., catwalks, cell tower platforms, rooftops, man lifts, bucket trucks)
• Minimum of 3 years of related project inspection experience, or a combination of education and work experience; telecommunications industry experience preferred
• Ability to work in confined spaces, outdoors in all weather conditions, and on various terrain, at various hours of the day or night
• Valid Driver’s License with a satisfactory driving record

Nice to Have

• OSHA Safety certifications
• AutoCAD proficiency with SpatialNet knowledge
• BICSI OSP Design certification
• Bilingual in English and Spanish

Working Conditions

• Availability to respond to after-hours call-outs, and to work overtime, shifts, weekends, and holidays as required, remaining in service during outages until resolved
• Intermittent indoor office working environment with prolonged sitting
• Outdoor working environment with exposure to seasonal heat, cold, and other inclement weather conditions
• Driving a company-assigned vehicle to and from work sites in a safe and responsible manner during adverse weather conditions, heavy or light traffic, or at night
• Working at or near active roadways and vehicular traffic, requiring the use of traffic control devices, signage, and safety protocols to protect both team members and the public
• Work sites include manholes, hand holes, and similar locations, and will involve extensive walking on various terrain, working around objects and machinery in construction areas, and may require confined space entry and the ability to work in elevated areas
• Wearing and maintaining all personal protective equipment (PPE) required for this role and job site, including eye protection, hearing protection, high-visibility clothing, and steel-toed boots
• Exposure to loud noise from construction equipment, machinery, and tools, requiring the use of hearing protection as appropriate
• Regular use of hands and fingers to operate specialized equipment and tools; reaching overhead above the shoulders and horizontally, bending at the waist; standing and/or walking for extended periods of time; lifting objects up to 50 pounds, or in excess of 75 pounds with tool aids

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits — Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle check. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.