Slot Tech Supervisor Jobs (NOW HIRING)

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Summary:

Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures.   Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation.

Essential Duties & Responsibilities:

• Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
• Perform floor maintenance: trouble shoot and repair machine malfunction problems as they occur during gaming.
• Assist floor supervisors with malfunctions and answer floor calls.
• Answer floor calls excluding jackpots when business dictates.
• Ensures that slot machines are filled with ticket paper to keep machines in constant operation.
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate.
• Work on special projects as assigned. Assist with every phase, from layout to installation.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
• Brings disputes and unusual guest activities to the attention of the shift manager.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs other duties as may be assigned by department and/or company management.
• Follow all cleaning, sanitation and PPE position specific guidelines.

Supervisory Responsibilites:

This position has no supervisory responsibilities.

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• High School diploma or G.E.D preferred. 
• Six months to one year experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred.
• Ability to work varying schedule to include: all shifts, days and holidays
• Good oral and written communication skills, must be fluent and literate in English.  Bilingual in Spanish preferred. 
• Must have a good working knowledge in Microsoft Word and Excel.
• Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming's internal controls, policies and procedures.
• Work in a fast-paced environment.
• Must possess excellent customer service and interpersonal skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 250 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
• The noise level in the work environment is loud.
• Exposure to bright lighting.
• Exposure to unrestricted second-hand smoke.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer